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Queue Manager Jobs in Norfolk, MA (NOW HIRING)

Greenvolt

Senior Project Engineer

Boston, MA · On-site

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator Interconnection Agreements (GIAs) and Engineering & Procurement agreements. * Reviewing utility ...

Greenvolt

Senior Project Engineer

Boston, MA · On-site

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator Interconnection Agreements (GIAs) and Engineering & Procurement agreements. * Reviewing utility ...

Simply Business

CSC Licensed Service Supervisor

Boston, MA · On-site +1

$67K - $110K/yr

Oversee Zendesk queue management, prioritizing complex requests for internal and external customers * Guide the team through automated digital shifts, Gen AI auto-reply rollouts for automated ...

Travelers

CSC Licensed Service Supervisor

Boston, MA · On-site

$67K - $110K/yr

Oversee Zendesk queue management, prioritizing complex requests for internal and external customers * Guide the team through automated digital shifts, Gen AI auto-reply rollouts for automated ...

Power Factors

Customer Solution Consultant, SCADA

Boston, MA · On-site

$21.50 - $26.50/hr

Prioritize and manage your queue effectively, balancing urgent customer needs with thorough investigation Comply and follow global support operational process for customer issue resolution. Technical ...

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

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Queue Manager information

See Norfolk, MA salary details

$12

$21

$43

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Norfolk, MA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.39 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What cities near Norfolk, MA are hiring for Queue Manager jobs?

Cities near Norfolk, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Norfolk, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,733 per year, or $21.5 per hour.

Senior Project Engineer

Greenvolt

Boston, MA • On-site

$107K - $140K/yr

Full-time

Medical, Retirement

Posted 10 days ago

Job description

We are looking for an experienced and highly adaptable Senior Project Engineer to provide technical support across our development portfolio. This cross-functional position combines engineering, interconnection, permitting, project coordination, and technical due diligence, depending on the needs of each project.
Interconnection Support
  • Supporting utility interconnection applications and queue management.
  • Assisting with Generator Interconnection Agreements (GIAs) and Engineering & Procurement agreements.
  • Reviewing utility comments and coordinating technical responses with utilities and transmission providers.
  • Tracking interconnection schedules, milestones, technical risks, and commissioning readiness activities.
Project Engineering and Development Support
  • Coordinating engineering activities across utility-scale solar, BESS, and hybrid projects.
  • Supporting the preparation of Basis of Design documentation and engineering scopes of work.
  • Coordinating Owner's Engineer activities, design reviews, EPC interfaces, and engineering deliverables.
  • Conducting technical due diligence for development, acquisition, and repowering opportunities.
Permitting Support
  • Providing technical input for federal, state, county, and environmental permitting processes.
  • Coordinating technical studies and engineering responses to agency comments.
  • Supporting agency coordination and monitoring permitting schedules.
Project Coordination
  • Working closely with Senior Project Managers to track critical paths, action items, engineering schedules, and design packages.
  • Coordinating activities across internal teams, consultants, EPC contractors, utilities, and Owner's Engineers.
  • Identifying, monitoring, and supporting the mitigation of technical and development risks.
Technical Analysis
  • Supporting PV layout optimization and preliminary electrical design.
  • Contributing to battery system integration and hybrid project evaluations.
  • Reviewing energy yield assessments and transmission studies.
  • Supporting CAPEX reviews, technical-commercial due diligence, and development risk assessments.

Requirements
Education and Experience
  • Bachelor's degree in Electrical, Civil, Mechanical Engineering, or a related discipline.
  • At least 4 years of professional experience in utility-scale renewable energy.
  • Experience supporting utility-scale solar, BESS, or hybrid projects.
  • Strong understanding of the renewable energy project development lifecycle.
Professional Expertise
Experience in one or more of the following areas:
  • Generator interconnection processes
  • Utility engineering coordination
  • Utility-scale solar engineering
  • Battery energy storage systems
  • Transmission planning
  • EPC coordination
  • Owner's Engineering
  • Development engineering
  • Permitting and environmental coordination
  • Project scheduling
  • Commissioning and utility acceptance testing
Technical Skills
Experience with some of the following tools would be an advantage:
  • PVsyst
  • RatedPower
  • AutoCAD
  • Microsoft Project
  • Primavera
  • GIS
  • Microsoft Excel
  • SharePoint
  • Utility interconnection portals
Key Competencies
  • Ability to manage multiple projects and changing priorities simultaneously.
  • Strong organizational, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proactive, collaborative, and detail-oriented approach.
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Technical curiosity and willingness to quickly develop knowledge across new disciplines.

Benefits
  • Steady job in an international company
  • Professional growth in fast developing team experienced in the field of renewable energy
  • Hybrid working model
  • Flexible working hours
  • Day off on your birthday

Benefits package:
  • Private medical care
  • Sharing the costs of professional training & courses
  • 401 (k)

Apply