ZipRecruiter

Log In

1

Queue Manager Jobs in Norfolk, MA (NOW HIRING)

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Viva Karaoke x Studios

Karaoke DJ

Boston, MA

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS ABOUT THE COMPANY At Viva ...

Viva Karaoke x Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS At Viva Karaoke x Studios ...

Zelis

Director, Contact Center Technology

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

Zelis

Director, Contact Center Technology

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

Blitzy

Customer Support Engineer

Cambridge, MA · On-site

$100K - $140K/yr

... queue depth, DB rows), not by guessing. * Kubernetes & Docker. * Major cloud providers: GCP, AWS, and Azure. Hands-on with at least one deeply and able to work across the others: managed Kubernetes ...

metrocu

Financial Crimes Specialist

Chelsea, MA · On-site

Phone Queue Coverage & Case Management: Assist with Financial Crimes phone queue coverage to maintain service levels; handle incoming calls from members and internal departments regarding suspected ...

previous page

Showing results 41-60

All JobsQueue JobsQueue Manager JobsQueue Manager Jobs in Norfolk, MA

Queue Manager information

See Norfolk, MA salary details

$12

$21

$43

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Norfolk, MA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.39 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What cities near Norfolk, MA are hiring for Queue Manager jobs?

Cities near Norfolk, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Norfolk, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,733 per year, or $21.5 per hour.

Assistant Store Manager

Caffe Nero

Boston, MA • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.

Job Description

Now Hiring Assistant Managers for our locations in the Boston Area.

This is a great opportunity to begin a new management career or advance your existing responsibilities.

We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.

Assistant Manager

To build and retain a great team which embodies Caffe Nero's culture by providing excellent customer service and the best standards of coffee and food at all times.

Qualifications

Required Skills and Experience:

  • At least 1 year of Shift Supervisor/Assistant Manager experience
  • Delivering great customer service and excellent coffee - always and throughout the team.
  • Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued.
  • Work with the Store Manager to achieve and exceed planned business and financial targets.
  • Conducting regular team meetings to keep everyone informed of business goals and what's happening in the Caffe Nero family.
  • Managing a team to deliver excellent customer service and operational standards.
  • Supporting your team to achieve their career ambitions.
  • Motivating and inspiring your team and act as their role model.
  • Bringing great people into your team and making them feel part of your store family.
  • Working together with your Store Manager to constantly drive improvements in your store to deliver excellence.
  • Deputizing in the absence of the Store Manager - such as days off and vacation coverage.
  • Proficiency using various computer systems.

What You Can Expect
At Nero you will be part of a family, that's how we think of ourselves here. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

We will also give you the opportunity to develop your career -- fast! Over 80% of our current Store Managers started out as baristas, and we have ambitious growth plans.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply