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Queue Manager Jobs in Massachusetts (NOW HIRING)

Power Factors

Customer Solution Consultant, SCADA

Boston, MA · On-site

$21.50 - $26.50/hr

Prioritize and manage your queue effectively, balancing urgent customer needs with thorough investigation Comply and follow global support operational process for customer issue resolution. Technical ...

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Dana-Farber Cancer Institute

The analyst also supports daily operations, including ServiceNow queue management, break/fix support, access requests, and user assistance, while coordinating with relevant Mass General Brigham (MGB ...

Viva Karaoke x Studios

Karaoke DJ

Boston, MA

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS ABOUT THE COMPANY At Viva ...

Viva Karaoke x Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS At Viva Karaoke x Studios ...

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Queue Manager information

See Massachusetts salary details

$13

$23

$46

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Massachusetts is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $23.12 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Massachusetts?

The most popular types of Queue jobs in Massachusetts are:

What are popular job titles related to Queue Manager jobs in Massachusetts?

For Queue Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Massachusetts look for?

The top searched job categories for Queue Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Queue Manager jobs?

Cities in Massachusetts with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Massachusetts as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

Health Information Management Analyst (32hrs) On-Site: Beverly, MA

Beth Israel Lahey Health

Beverly, MA • On-site

$19 - $25.57/hr

Other

Re-posted 18 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

415th of 887 rated healthcare providers

Job description

Health Information Management Analyst

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the direction of the Manager of Health Information Management, the Health Information Management Analyst performs deficiency analysis related to the EMR system. This position will also assign medical record deficiencies and will serve as a liaison between Health Information Management (HIM) and clinicians in support of optimizing the EMR workflow associated with deficiency assignment and basket management.

Essential Duties & Responsibilities including but not limited to:

  • Completes the analysis of the medical records within the work queues.
  • Scans discharge paperwork that is received from the medical floors with 98% accuracy.
  • Ensures the accuracy of patient information scanned into the patient's chart.
  • Verifies that all scans are legible and clear.
  • Accurately analyzes records for documentation requirements per Joint Commission, CMS, DPH regulations, and Medical Staff Bylaws and department procedures.
  • Assigns deficiencies requiring completion to the appropriate physician within Epic.
  • Ensures the accuracy of the assignment of deficiencies. Average of 7-10 charts per hour for inpatients and 10-12 per hour for outpatients.
  • Keeps current with documentation regulations/requirements and assists physicians as needed when questions arise regarding documentation requirements.
  • Works collaboratively with physicians to resolve any discrepancies with regard to deficiency assignment.
  • Adds all record deficiencies into Epic using the Deficiency Detective resource with 100% accuracy.
  • Ensures instances of incorrect physician assignment for a deficiency are less than 1%.
  • Completes the declined deficiency work queue, reassigning declined orders to the correct provider after investigating the patient's chart.
  • Completes the unassigned analysis work queue, ensuring this work queue is completed daily.
  • Collects 100% of discharge paperwork from patient care areas, including any hardcopy medical records, based on the information from the list of discharges.
  • Runs and works the chartless deficiencies.
  • Runs the NE analyst pool report and assigns the deficiency to the correct provider.
  • Verifies that the completed deficiencies are done accurately.
  • Investigate and add deficiencies as needed for coding.
  • Assist physicians as necessary, attaching to their in-basket.
  • Other duties as assigned.

Minimum Qualifications:

Education:

High school education or equivalent.

Licensure, Certification & Registration:

Experience:

  • Three years' experience in a medical record department.
  • Prior Epic experience desirable

Skills, Knowledge & Abilities:

  • Knowledge of deficiency analysis
  • Medical terminology
  • Knowledge of medical records content and management
  • Working knowledge of the EMR, either through experience or education, including experience working with structured data and database management
  • Knowledge of laws and regulations pertaining to health information and patient confidentiality

Pay Range:

$19.00 - $25.57

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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