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Claims Operations Manager Jobs in Washington, DC

System One

Healthcare EDI Claims Analyst

Columbia, MD · On-site

$52.96/hr

This is an operational support and claims analysis position--not a software development, production ... Incident/ticket management experience. * Basic SQL skills for querying and analyzing data.

Floor & Décor

Operations Manager

Manassas, VA

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Handle claims and other KCM/MOD duties as needed * Ensure maximum scheduling coverage especially ...

Floor & Décor

Operations Manager

Alexandria, VA · On-site

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Handle claims and other KCM/MOD duties as needed * Ensure maximum scheduling coverage especially ...

Floor & Decor

Operations Manager

Manassas, VA

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Handle claims and other KCM/MOD duties as needed * Ensure maximum scheduling coverage especially ...

Floor & Decor Holdings, Inc.

Operations Manager

Manassas, VA · On-site

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Handle claims and other KCM/MOD duties as needed * Ensure maximum scheduling coverage especially ...

Metropolis Technologies

Operations Manager

Washington, DC · On-site

$75K - $90K/yr

... managing the operation's budget. * Identify all procurement and vendor service needs of the ... Monitor and review all damage claims. Recommend and implement plans or programs to improve the ...

Metropolis Technologies

Operations Manager

Washington, DC · On-site

$75K - $90K/yr

... managing the operation's budget. * Identify all procurement and vendor service needs of the ... Monitor and review all damage claims. Recommend and implement plans or programs to improve the ...

PathForward

Operations Manager

Arlington, VA · On-site

$85K - $95K/yr

Coordinate renewals, updates, and claims with Director of Finance and COO as needed. * Maintain ... operations, office management, or administrative management roles * Demonstrated experience ...

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All JobsClaims Operations JobsClaims Operations Manager JobsClaims Operations Manager Jobs in Washington, DC

Claims Operations Manager information

See Washington, DC salary details

$39.6K

$99.5K

$157.4K

How much do claims operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for claims operations manager in Washington, DC is $99,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $118,900.00 per year, depending on experience, location, and employer.

How does a claims operations manager typically interact with cross-functional teams within an insurance organization?

A Claims Operations Manager regularly collaborates with cross-functional teams such as underwriting, customer service, legal, and IT to ensure smooth processing of claims and adherence to company policies. This role often requires coordinating process improvements, addressing compliance requirements, and resolving escalated issues that span multiple departments. Effective communication and project management skills are essential, as the manager must balance operational efficiency with customer satisfaction while ensuring regulatory standards are met.

What are the key skills and qualifications needed to thrive as a claims operations manager, and why are they important?

To thrive as a Claims Operations Manager, you need expertise in insurance claims processes, analytical skills, and a background in business or finance, often supported by a bachelor's degree and relevant industry experience. Familiarity with claims management systems, workflow automation tools, and regulatory compliance platforms is typically required. Strong leadership, problem-solving, and communication skills help manage teams and resolve complex claims efficiently. These abilities are vital for ensuring timely and accurate claims processing, regulatory adherence, and high levels of customer satisfaction.

How much do claims operations managers make in the US?

Claims operations managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee claims processing teams, utilize claims management software, and require strong leadership and industry knowledge.

Is claims operations manager a high paying job?

Claims operations managers typically earn above-average salaries compared to entry-level roles, with compensation influenced by experience, industry, and location. They often receive benefits such as bonuses and health insurance, and the role requires strong leadership and knowledge of claims processing systems.

What is the difference between Claims Operations Manager vs Claims Adjuster?

AspectClaims Operations ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceRequires a high school diploma or bachelor’s degree, licensing, and adjuster certifications
Work EnvironmentOversees teams, manages claims processes, and develops policies within an office or corporate settingInvestigates claims, assesses damages, and interacts directly with claimants, often in the field or office
Employer & Industry UsageCommon in insurance companies, large agencies, and corporate claims departmentsFound in insurance companies, independent adjusting firms, and public adjusting roles

The Claims Operations Manager focuses on managing teams and streamlining claims processes, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles are essential in the claims lifecycle but differ in responsibilities, work environment, and required credentials.

What is a claims operations manager?

Claims Operations Managers are professionals responsible for overseeing and managing the daily operations of an insurance claims department. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their duties often include supervising staff, implementing process improvements, handling escalated issues, and analyzing performance metrics. Claims Operations Managers play a key role in optimizing workflow, maintaining customer satisfaction, and minimizing risk for the organization.

What are popular job titles related to Claims Operations Manager jobs in Washington, DC?

For Claims Operations Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Claims Operations Manager jobs in Washington, DC look for?

The top searched job categories for Claims Operations Manager jobs in Washington, DC are:

Claims Operations Manager jobs near you
Infographic showing various Claims Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $99,475 per year, or $47.8 per hour.

Claims Operations Associate I

Great American Insurance Group

Washington, DC • Remote

$18.50 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

57th of 308 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Who We Are

Strategic Comp is a leading provider of workers' compensation insurance for large employers committed to protecting their workforce. As part of Great American, we combine the strength and stability of a trusted organization with more than 150 years of history with the entrepreneurial spirit of a growing business.

Through our specialized insurance expertise and field-based service model, we build lasting partnerships and deliver exceptional results for our customers. Our culture is built on collaboration, excellence, and a shared commitment to serving our customers and one another.

Position Overview

The Claims Operations Associate I is an entry-level support role responsible for assisting with the setup, processing, and administration of workers' compensation claims. This position serves as a key member of the Claims Operations team, helping to ensure claims are accurately established, information is properly documented, and customer inquiries are addressed in a timely and professional manner. The role works closely with claims professionals and business partners while developing foundational knowledge of workers' compensation and insurance operations.

This is a remote, work-from-home position. Candidates must reside within the Pacific Time Zone and be available to work 37.5 hours a week from 8:00 a.m. to 4:30 p.m. Pacific Time, Monday through Friday.

Responsibilities

  • Respond to customer, claimant, and internal inquiries via phone, email, and voicemail in a timely and professional manner.

  • Set up and enter new claims while ensuring information is complete and accurate.

  • Review claim submissions and documentation to identify discrepancies or missing information.

  • Utilize claim management and workflow systems to track activities, manage workload, and maintain organization.

  • Verify coverage information and assist with basic claim administration tasks.

  • Process and support routine claim-related transactions in accordance with established procedures.

  • Investigate and gather information needed to resolve straightforward questions and service requests.

  • Document claim activity accurately and maintain detailed records within applicable systems.

  • Assist with creating and distributing general correspondence and claim-related communications.

  • Collaborate with claims professionals and operational partners to support efficient claim handling.

  • Escalate non-routine or complex issues to management or senior team members for resolution.

  • Maintain productivity and service standards while working in a remote environment.

  • Demonstrate professionalism, accuracy, and attention to detail in all interactions and work products.

  • Support special projects and perform additional duties as assigned.

Qualifications

  • High school diploma or equivalent required.

  • Experience in claims operations, claims processing, billing support, customer service, policy services, or a related insurance support role required.

  • Workers' compensation claims experience preferred.

  • Basic understanding of insurance concepts, terminology, and business processes.

  • Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.

  • Demonstrated ability to work accurately, manage multiple priorities, and learn new systems and processes.

  • Must reside within the Pacific Time Zone, be available during standard Pacific business hours, and be self-motivated in a remote work environment.

Business Unit:

Strategic Comp


Salary Range:

$18.50 -$25.50

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

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