ZipRecruiter

Log In

1

Queue Manager Jobs (NOW HIRING)

Compunnel

Middleware Messaging Engineer

Chicago, IL · On-site

Key Responsibilities • Install, configure, maintain, and administer IBM MQ software, including Queue Managers and Clients, on RHEL environments. • Perform IBM MQ version upgrades, apply fix packs ...

Datasignify

IBM MQ Engineer / Architect

Plano, TX · On-site

Assess the current IBM MQ estate running on EC2, including queue managers, channels, clustering, HA/DR setup, storage, security, monitoring, and dependencies. * Define the target architecture for IBM ...

previous pagenext page

Showing results 21-40

All JobsQueue JobsQueue Manager Jobs

Queue Manager information

See salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
More about Queue Manager jobs
What cities are hiring for Queue Manager jobs? Cities with the most Queue Manager job openings:
What are the most commonly searched types of Queue jobs? The most popular types of Queue jobs are:
Who are the top companies hiring for Queue Manager jobs? The top employers for Queue Manager jobs are:
What states have the most Queue Manager jobs? States with the most job openings for Queue Manager jobs include:
What job categories do people searching Queue Manager jobs look for? The top searched job categories for Queue Manager jobs are:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,227 per year, or $21.3 per hour.

TQM Total Queue Management Agent

American Automation

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Salary: $20.50

JOB DESCRIPTION

Job Title:

Queue (Line) Agent

Company:

American Automation, Inc.

Location:

Denver International Airport (DEN)

Employment Type:

Full-Time

Hourly Rate:

$20.50


POSITION SUMMARY

American Automation, Inc. is seeking Queue (Line) Agents to deliver exceptional customer service at Denver International Airport. This role is responsible for managing passenger flow through TSA security checkpoints while providing clear direction, support, and assistance to travelers.

Our teamoperateswith a strong service culture built on professionalism, adaptability, teamwork, and integrity. We support over 65,000 travelers daily and are committed to enhancing the overall passenger experience at DEN.


ABOUT THE COMPANY

American Automation, Inc. is a woman- and minority-owned business supporting a multi-year contract at Denver International Airport. Our mission is to serve the traveling public, TSA, and airport operations while contributing to DENs goal of becoming the #1 airport in the United States.

Weoperateunder a simple principle:treat others the way you want to be treated.


KEY RESPONSIBILITIES

  • Welcome and assist travelers through the TSA queue (line) processes
  • Provide wayfinding support (restrooms, parking, checkpoint directions, etc.)
  • Assist veterans, preferred travelers, and passengers with special needs
  • Manage queue systems at TSA checkpoints and verify required credentials
  • Balance passenger flow by directing travelers to checkpoints with lower wait times
  • Monitor and help reduce congestion across multiple checkpoints
  • Record and report checkpoint data, including wait times and lane activity
  • Move between checkpoints based on operational needs
  • Follow all established post orders and security protocols
  • Deliver consistent, respectful, and professional customer service in a high-volume environment
  • This position requires mandatory paid operations/safety meetings at various intervals. You are expected to attend these meetings as part of this position.


PREFERRED QUALIFICATIONS

  • Prior customer service experience
  • Ability to work effectively under pressure in fast-paced environments
  • Strong attention to detail and critical thinking skills
  • Effective communication and teamwork abilities
  • Bilingual skills are a plus
  • Must be legally authorized to work in the United States


PHYSICAL REQUIREMENTS

  • Ability to stand and walk for an entire 8-hour shift
  • Ability to walk approximately 12,00014,000 steps per day
  • Ability to remain physically active throughout the shift
  • Ability to move between multiple airport locations and checkpoints
  • Ability to bend, stoop, reach, and navigate crowded environments
  • Ability to work in high-traffic, fast-paced airport conditions
  • Ability to work varied schedules, including mornings, evenings, weekends, and holidays
  • Must be able to perform essential job functions with or without reasonable accommodation


SCHEDULE & WORK ENVIRONMENT

  • Full-time positions only
  • Flexible scheduling based on airport operational needs
  • Shifts may include mornings, afternoons, evenings, weekends, and holidays


COMPENSATION & BENEFITS

    • Starting hourly rate: $20.50
    • Medical, dental, and vision insurance
    • RTD pass or paid parking
    • 401(k) with company match
    • Employee recognition programs
    • Career growth opportunities


WHAT TO EXPECT

Join a collaborative, service-driven team dedicated to improving the passenger experience at Denver International Airport. This role is ideal for individuals who enjoy active work, helping people, and thriving in fast-paced, dynamic environments.