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Queue Manager Jobs (NOW HIRING)

eTeam

Microfocus Enterprise Administration

Configure the MQ queue manager, including input, output, and optional initiation queues. Backup / Restart and Recovery # ESM (security) setup in Microfocus ES * Setup and Maintenance of Microfocus ...

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Syntricate Technologies

IIB MQ Admin

Minneapolis, MN · On-site

$54.75 - $72/hr

Monitored log files od clusters and queue and Queue managers * Configured Repository Queue managers into a Cluster Environment * Opened PMRs with IBM and documented the Fixes * Cleared Queues using ...

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How much do queue manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Queue Manager jobs near you

TQM Total Queue Management Agent

American Automation Services

Denver, CO

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Full Job Description

American Automation, Inc. is seeking a Queue (Line) Agent with experience delivering exceptional service. The deeply instilled American Automation, Inc. culture is personified by its employees, people who share a single focus and are inspired to offer great service. If you have ever been through "Clear or "TSA" atDenver International Airport, these are the entities we work with and support. Our role is straight forward - keep the line moving with a smile and sometimes a "(loud)" voice!

We are a small but mighty business, -- woman and minority owned and we have a multi year contract at DEN to satisfy the travelling public. We live by the Golden Rule in all that we do -- the simple idea that if you treat people well, the way you would like to be treated, they will do the same." We apply this to all - the travelling public, TSA, Airport Operations as we work to support the Den Brand and make DEN the #1 Airport in the US!


Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork.We are located at the heartbeat of Denver - Denver International Airport (DEN).We support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.


Responsibilities

We work to welcomes travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint. Duties include:

  • Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.)
  • Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems
  • Checkpoint Diverting. Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another
  • Data Metrics. Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data
  • Follow established post orders


Preferred Qualifications and Skills

  • Previous customer experience and ability to work effectively under pressure in a dynamically changing environment
  • Requires attention to detail and critical thinking skills and working with fellow teammates
  • Good command of the English language as well as Bi-Lingual skills are a definite plus
  • Successful candidate must possess legal work authorization in the United States


What to Expect:

  • Starting Hourly Rate $20.50
  • Full Time and Part Time positions available


Be part of a cohesive team with opportunities to build a successful career with global potential

  • Medical, dental, and vision insurance
  • Paid AAA card on annual anniversary
  • RTD Pass or paid parking
  • 401k participation with a company matching program
  • Ongoing employee recognition

Apply