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Queue Manager Jobs (NOW HIRING)

Queue

Head of Sales

Newark, CA · On-site

$180 - $240/hr

About Us We're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed ... Develop and manage a pipeline capable of supporting aggressive commercial growth objectives

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How much do queue manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Queue Manager jobs near you
Infographic showing various Queue Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,227 per year, or $21.3 per hour.

Passenger Queue Management Technician (Denver International Airport)

My Goodwill

Denver, CO • On-site

$20.50/hr

Full-time

Re-posted yesterday

Job description

**This is a temp-to-hire with the eligibility of full-time permanent placement.**
Applications due by: May 29, 2026
Pay Range DOE: $20.50/hour
Work Schedule: Various shifts available (morning, afternoon, and overnight) *Forty (40) hours per week. Two (2) consecutive days off per week on a set schedule.
Work Location: Denver International Airport, 8500 Peña Blvd, Denver, CO 80249
JOB SUMMARY:
Goodwill Staffing is a full-service staffing agency within Goodwill of Colorado. Goodwill Staffing offers many employment opportunities such as temporary-to-hire and temporary day labor positions. Goodwill Staffing serves the Colorado Springs and Denver areas. Goodwill Staffing works with a variety of Clients offering a variety of job opportunities.
Goodwill Staffing is seeking an Airport Passenger Flow Attendant who excels at providing outstanding customer service. In this role, you'll keep lines moving efficiently-always with a friendly attitude and, when needed, a confident and assertive voice.
Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. Goodwill Staffing's client is located at the heartbeat of Denver - Denver International Airport (DEN). They support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.
We work to welcomes travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.
Duties include:
  • Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.).
  • Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
  • Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
  • Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
  • Follow established post orders.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
  • A High School diploma or equivalency is required.

Experience:
  • Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.

Other:
  • Per client and compliance requirements the incumbent must be at least 21 years of age.
  • Per client and compliance requirements the incumbent must be able to pass a background check* to pass the airport badging process.
  • Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day.
  • Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates.
  • Expect a lot of questions and answering the same questions over and over like "Where is the bathroom?"
  • Fast paced environment.
  • Ultimately trying to bring the chaos to some order.
  • Multitasking.
  • Communication by walkie talkie the incumbent must be able to take direction and communicate with device.

Background Compliance:
  • In accordance with the CLIENT'S security and background requirements, the incumbent must pass a thorough background check per the CLIENT's contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLLENT to ensure security compliance. For additional background requirements, please contact your Goodwill Staffing Representative for additional information.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.
Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.
We promote a Safe & Drug-free Workplace.
Physical Requirements
Attachment to Job Description
Job Title: 274 - GSS - General Laborers Dept Number: 5450
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Guide to Physical Requirements:
  • Continuously (5-8 hours)
  • Frequently (3-4 hours)
  • Occasionally (1-2 hours)
  • Never

LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - FREQUENTLY
REACHING:
Above Shoulder - OCCASIONALLY
At Shoulder - FREQUENTLY
Below Shoulder - FREQUENTLY
TWISTING - FREQUENTLY
BENDING - FREQUENTLY
KNEELING/CRAWLING - FREQUENTLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - FREQUENTLY
Use of arms & legs (ladders) - OCCASIONALLY
HEARING - CONTINUOUSLY
VISION:
Visual, close - CONTINUOUSLY
Visual, distant - CONTINUOUSLY
Visual, depth perception - CONTINUOUSLY
HANDS/FINGERS:
Simple grasping - FREQUENTLY
Fine Manipulation - FREQUENTLY
Repetitive Movements - CONTINUOUSLY
WALKING - CONTINUOUSLY
STANDING - CONTINUOUSLY
SITTING - NEVER
SPEAKING - CONTINUOUSLY
OTHER, please describe -
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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