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Queue Manager Jobs in Ontario (NOW HIRING)

Canadiantirecorporation

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

  • Medical

  • Retirement

Own service desk performance, staffing, ticket flow, queue management, and SLA achievement. * Ensure effective management of incident, request, email, voicemail, and chat support channels. * Manage ...

Canadian Tire

Manager, RSSD

Toronto, ON

CA$79K - CA$131K/yr

  • Retirement

Own service desk performance, staffing, ticket flow, queue management, and SLA achievement. Ensure effective management of incident, request, email, voicemail, and chat support channels. Manage after ...

New

Canadian Tire

Manager, RSSD

Toronto, ON

CA$79K - CA$131K/yr

  • Retirement

Own service desk performance, staffing, ticket flow, queue management, and SLA achievement. Ensure effective management of incident, request, email, voicemail, and chat support channels. Manage after ...

New

Rogers Communications

Sr Mgr, Fraud Strategy

Toronto, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Strong understanding of fraud operations processes, queue management, customer contact strategies, investigations, chargebacks, and fraud recovery practices. * Demonstrated experience supporting ...

Rogers Communications

Sr Mgr, Fraud Strategy

Toronto, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Strong understanding of fraud operations processes, queue management, customer contact strategies, investigations, chargebacks, and fraud recovery practices. * Demonstrated experience supporting ...

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Queue Manager information

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Ontario?

For Queue Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Ontario look for?

The top searched job categories for Queue Manager jobs in Ontario are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Ontario as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution.

RQ11330 - Application Support Specialist - Junior

Source Code

Toronto, ON

CA$33.70 - CA$36.10/hr

Full-time

Posted 22 days ago

Job description

RQ11330 - Application Support Specialist - Junior
1 Year + Contract (283 Business Days) + Possible Extension (60 Days)
ONSITE - 222 Jarvis Street

Must haves:

  • IBM WebSphere Application Server NDM and Liberty
  • IBM DataPower
  • Deployment Automation - Urban Code Deploy and Urban Code Velocity
  • Middleware Monitoring tools e.g. ITCAM, Dynatrace
  • Cloud technology including OpenShift, Kubernetes and Ansible.
  • Experience with ITIL Incident Management process
  • Experience with ITIL Change Management process

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset:

Experience with middleware application suite such as but not limited to:

  • IBM WebSphere Application Server NDM and Liberty
  • IBM DataPower
  • Deployment Automation - Urban Code Deploy and Urban Code Velocity
  • Middleware Monitoring tools e.g. ITCAM, Dynatrace
  • Cloud technology including OpenShift, Kubernetes and Ansible.
  • Experience with ITIL Incident Management process
  • Experience with ITIL Change Management process
  • Experience with Remedy/eSMT or other service management tools
  • Experience with reporting tools and data visualization e.g. PowerBI
  • Demonstrate strong communication and problem solving skills
  • Experience with standard MS office suite
  • Demonstrate initiative and responsiveness


AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

  • $33.70/hr - $36.10/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

  • $26.96/hr - $28.88/hr T4