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Queue Manager Jobs in Alabama (NOW HIRING)

SportsMed, Inc.

CALL CENTER MANAGER

Huntsville, AL · On-site

Primary Responsibilities Attendance management Schedule adherence Overtime control Lunch/break compliance (not exceeding one hour) Staffing coverage Queue management Call abandon rates Average speed ...

Wolverine Industries Inc

Material Handler (Nights)

Decatur, AL · On-site

$15.75 - $19/hr

Load and unload the age oven, manage the queue systems in place to ensure material is properly managed per the quality management system. Other duties as assigned. Verifying the accuracy of quantity ...

Wolverine Industries

Material Handler (Nights)

Decatur, AL

$15 - $18/hr

Load and unload the age oven, manage the queue systems in place to ensure material is properly managed per the quality management system. Other duties as assigned. Requirements Verifying the accuracy ...

Wolverine Industries

Material Handler (Nights)

Decatur, AL · On-site

$15 - $18/hr

... manage the queue systems in place to ensure material is properly managed per the quality management system. • Other duties as assigned. Requirements • Verifying the accuracy of quantity and ...

Wolverine Tube Inc

Material Handler (Nights)

Decatur, AL · On-site

$15 - $18/hr

... manage the queue systems in place to ensure material is properly managed per the quality management system. · Other duties as assigned. Requirements: · Verifying the accuracy of quantity and ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Manage the escalation queue, establish response-time expectations, and personally oversee sensitive or high-impact cases through resolution. Property Partner Relations * Act as the primary liaison ...

Telle Tire & Auto Service Inc

Service Manager

Dothan, AL · On-site

$60K/yr

Manage the vehicle service queue, ensuring timely repairs and customer satisfaction * Provide accurate service quotes to customers and handle customer inquiries * Assign and monitor the workload of ...

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Queue Manager information

See Alabama salary details

$11

$19

$38

How much do queue manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for queue manager in Alabama is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.18 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Alabama? For Queue Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Alabama look for? The top searched job categories for Queue Manager jobs in Alabama are:
What cities in Alabama are hiring for Queue Manager jobs? Cities in Alabama with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Alabama as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,087 per year, or $19.3 per hour.

CALL CENTER MANAGER

SportsMED Orthopaedic Specialist, INC

Huntsville, AL

Full-time

Posted 16 days ago

Job description

Call Center Manager (Workforce Management & Performance Execution)

This role focuses on staff oversight, productivity, process improvement, and operational control.

Primary Responsibilities

Attendance management

Schedule adherence

Overtime control

Lunch/break compliance (not exceeding one hour)

Staffing coverage

Queue management

Call abandon rates

Average speed to answer

Productivity monitoring

Workforce planning

Daily reporting

Escalating staffing shortages

Coaching/corrective action

Typical Metrics

Call abandon rates

Average speed of answer

Hold times

Overtime hours

Attendance/tardiness/absence coverage

Schedule adherence

Productivity per FTE

Ideal Skill Set includes:

Strong operational discipline

Data-oriented mindset

Comfort with metrics/accountability

Workforce management experience

Decisive management style

Process improvement skills