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Queue Manager Jobs in Alabama (NOW HIRING)

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Manage the escalation queue, establish response-time expectations, and personally oversee sensitive or high-impact cases through resolution. Property Partner Relations * Act as the primary liaison ...

Telle Tire & Auto Service Inc

Service Manager

Dothan, AL · On-site

$60K/yr

Manage the vehicle service queue, ensuring timely repairs and customer satisfaction * Provide accurate service quotes to customers and handle customer inquiries * Assign and monitor the workload of ...

JLL

Building Technology Coordinator

Birmingham, AL · Remote

$76K - $114K/yr

Monitor the team's work queue; manage task assignment and triage of intake requests from stakeholders, vendors, and site contacts; track open vs. resolved items across the team. * Own the BT ...

Summit 7 Systems

Service Desk Dispatcher

AL · On-site +1

$35K - $45K/yr

SLA & Queue Management: Monitoring queues to prevent tickets from aging and making sure Service Level Agreements are met. * Billing Readiness: Checking and approving completed tickets for payroll and ...

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How much do queue manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for queue manager in Alabama is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.18 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Alabama?

For Queue Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Alabama look for?

The top searched job categories for Queue Manager jobs in Alabama are:

What cities in Alabama are hiring for Queue Manager jobs?

Cities in Alabama with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Alabama as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,087 per year, or $19.3 per hour.

Virtual Branch Manager

Alabama One Credit Union

Tuscaloosa, AL • Remote

Full-time

Posted 2 days ago

New

Job description

Description

Summary:

The Virtual Branch Manager directs the operations of the virtual branch while setting the standard for a positive work environment and excellent Member service consistent with the Pillars of Alabama ONE by providing effective leadership and coaching to the Virtual Branch team. The Virtual Branch Manager will assign and direct the work of the Consumer Lending Specialists; ensure effective communication with the team; serve as a conduit to management with Member/employee issues, accolades, and concerns; establish expectations, communicate goals, and provide feedback to ensure metrics are reached; and confer with Members as the principal loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member.

Duties and Responsibilities:

- Assign and direct work of Consumer Lending TEAM; ensure effective communication and serve as conduit to management with Member/TEAM issues, accolades, and concerns; establish expectations, communicate goals with the TEAM, and provide feedback to ensure metrics are reached

- Confer with Members as a loan officer to provide recommendations and guidance related to lending needs and analyze loan requests to make credit decisions based on established consumer lending guidelines, communicating decisions to the Member

- Oversee and ensure delivery of excellent Member service consistent with the Pillars of Alabama ONE

-Conduct team meetings, yearly performance evaluations and learning sessions. 

-Monitor the delivery of excellent member service through virtual channels. 

-Resolve escalated member concerns. 

-Manage daily operations which would include workflow, staffing, scheduling and queue management to maintain service in a timely manner. 

-Support implementation of new products and services which would include employee training and education. 

-Support credit union growth by guiding staff in offering all products and services. 

-Provide feedback and updates to leadership on virtual branch performance. 

- Perform other duties as assigned.

Requirements

Minimum Requirements:

- Minimum three to five years of related experience that includes leadership and/or supervisory experience.

- Ability to effectively lead and communicate with his/her TEAM.

- Display a positive attitude as well as a pleasant and professional demeanor.

- Demonstrate the ability to work toward and attain established goals.

-Ability to manage multiple tasks in a fast-paced, technology-driven channel. 

-High understanding of deposit and consumer lending basics, as well as digital banking and member service practices.

Preferred Qualifications:

-Experience with credit union operation systems and banking platforms. 

-Experience managing remote or hybrid teams. 

- High level of comfort with performance monitoring as well as analytical skills. 

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