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Queue Manager Jobs in Montgomery, AL (NOW HIRING)

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

Highmark Health

Supervisor Coding

Montgomery, AL · On-site

$48.54/hr

Assists coding manager with scheduling, payroll, work queue assignment, and physician education. (25%) * Assists with production coding when and where needed. (20%) * Builds strong relations and ...

Tjx

Retail Engagement Supervisor

Montgomery, AL · On-site

$13.75 - $14.25/hr

Monitors all frontline equipment, communicating issues to management * Executes and adheres to Company directives * Maintains and upholds merchandising standards within the queue-line * Adheres to ...

TJX Companies

Retail Engagement Supervisor

Montgomery, AL · On-site

$13.75 - $14.25/hr

Monitors all frontline equipment, communicating issues to management * Executes and adheres to Company directives * Maintains and upholds merchandising standards within the queue-line * Adheres to ...

Five Below

PT Support Lead

Prattville, AL · On-site

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with ... Assists front end and queue merchandising * Assists in driving Key Metrics: Sales, ADS, CSAT Scores ...

Five Below

PT Support Lead

Prattville, AL · On-site

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with ... Assists front end and queue merchandising * Assists in driving Key Metrics: Sales, ADS, CSAT Scores ...

Five Below

PT Support Lead

Prattville, AL · On-site

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with ... Assists front end and queue merchandising * Assists in driving Key Metrics: Sales, ADS, CSAT Scores ...

TJX Companies

cleaning

Prattville, AL · On-site

$12.75 - $13.25/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

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Queue Manager information

See Montgomery, AL salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for queue manager in Montgomery, AL is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $20.91 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Montgomery, AL? For Queue Manager jobs in Montgomery, AL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Montgomery, AL look for? The top searched job categories for Queue Manager jobs in Montgomery, AL are:
Queue Manager jobs near you

Help Desk Lead

American Operations Corporation

Montgomery, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly

Requirements

Must possess DoD Secret Clearance.

Technical Skills

       ITSM/ticketing systems

       Incident management

       Escalation coordination

       Operational reporting

       Help Desk governance

       Agile sustainment integration

Certifications

Preferred:

       ITIL Foundation

       Security+

Experience

       7+ years Help Desk management.

       Experience supporting enterprise operational systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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