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Queue Manager Jobs in Houston, TX (NOW HIRING)

Worked on creating and configuring Local Queue Managers and Remote Queue Managers * Familiar with implementing Distribution Communication and Clustering Communication over different platforms

Worked on creating and configuring Local Queue Managers and Remote Queue Managers * Familiar with implementing Distribution Communication and Clustering Communication over different platforms

... Queue Managers and Remote Queue Managers Familiar with implementing Distribution Communication and Clustering Communication over different platforms Experience in configuring and performing DR ...

Cashier

Houston, TX · On-site

$10 - $13.75/hr

Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.

Cashier

Houston, TX · On-site

$10 - $13.75/hr

Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.

Cashier

Houston, TX

$10 - $13.75/hr

Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.

Oversee day-to-day KYC operations, ensuring high standards of quality, efficiency, queue management, and SLA performance. * Lead, coach, and develop the KYC Analyst team to drive capability building ...

Oversee day-to-day KYC operations, ensuring high standards of quality, efficiency, queue management, and SLA performance. * Lead, coach, and develop the KYC Analyst team to drive capability building ...

Manager, Grid Strategy & Interconnection

Houston, TX · On-site

$96K - $132K/yr

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Strong awareness of the Service Desk - SD SLA's, Call flow, commonly used Tools (ACD, IVR, CRM, KM etc.), Staffing, Scheduling and Queue management process * Experience in initiation and transition ...

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a ... Own support queue health and operational discipline (categorization, prioritization, status updates ...

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Queue Manager information

See Houston, TX salary details

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How much do queue manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for queue manager in Houston, TX is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $20.19 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Houston, TX? The most popular types of Queue jobs in Houston, TX are:
What are popular job titles related to Queue Manager jobs in Houston, TX? For Queue Manager jobs in Houston, TX, the most frequently searched job titles are:
What cities near Houston, TX are hiring for Queue Manager jobs? Cities near Houston, TX with the most Queue Manager job openings:
Infographic showing various Queue Manager job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,216 per year, or $20.3 per hour.

Workforce Management Analyst

E-Solutions, Inc.

Santa Fe, TX • On-site

Other

Posted 23 days ago


Job description

Job Title: Workforce Management Analyst – Voice Operations
Job Location: San Antonio, TX
Project Duration: FULL TIME
 
Role Summary
The Workforce Management (WFM) Analyst will support endtoend workforce planning and realtime management for a highvolume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, handson Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.
 
Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain shortterm and longterm forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes
Scheduling & Queue Management
Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity
RealTime Management & Reporting
Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively
Stakeholder & Operational Support
Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, rampups, and volume transitions from a WFM perspective
 
Required Skills & Qualifications
Experience
Minimum 5 years of WFM experience supporting voice/contact center operations
Strong handson experience in forecasting, scheduling, queue monitoring, and intraday management
Technical & Analytical Skills
Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating managementlevel reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)
Soft Skills
Strong analytical and problemsolving skills
Ability to communicate datadriven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solutionoriented mindset
 
Work Model
100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations
 
Preferred (Nice to Have)
Experience supporting USbased voice operations
Exposure to largescale or multiqueue contact center environments – Inbound and outbound contact center
Experience working in fastpaced, SLAdriven operations

Workforce Management Analyst1fastpacedN/AFull TImeUnited States