... queue management - Strong organizational and problem-solving skills with attention to detail - Ability to coordinate across multiple teams and drive accountability without direct authority ...
... queue management - Strong organizational and problem-solving skills with attention to detail - Ability to coordinate across multiple teams and drive accountability without direct authority ...
Technology Service Operations Manager
Buda, TX · On-site
$90K - $130K/yr
... queue management - Strong organizational and problem-solving skills with attention to detail - Ability to coordinate across multiple teams and drive accountability without direct authority ...
Technology Service Operations Manager
Buda, TX · On-site
$90K - $130K/yr
... queue management - Strong organizational and problem-solving skills with attention to detail - Ability to coordinate across multiple teams and drive accountability without direct authority ...
Director, Global Supplier Maintenance
Austin, TX · On-site
$169K/yr
Lead and develop a globally distributed organization, establishing consistent approaches to queue management, workload balancing, backlog mitigation, escalation resolution, and service delivery ...
Director, Global Supplier Maintenance
Austin, TX · On-site
$169K/yr
Lead and develop a globally distributed organization, establishing consistent approaches to queue management, workload balancing, backlog mitigation, escalation resolution, and service delivery ...
Director, Global Supplier Maintenance
Austin, TX · On-site
$169K/yr
Lead and develop a globally distributed organization, establishing consistent approaches to queue management, workload balancing, backlog mitigation, escalation resolution, and service delivery ...
Director, Global Supplier Maintenance
Austin, TX · On-site
$169K/yr
Lead and develop a globally distributed organization, establishing consistent approaches to queue management, workload balancing, backlog mitigation, escalation resolution, and service delivery ...
Resident Manager I
Austin, TX · On-site
$69K/yr
Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...
New
Resident Manager I
Austin, TX · On-site
$69K/yr
Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...
New
Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage. * Drive improvements in key support metrics such as CSAT, response ...
Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage. * Drive improvements in key support metrics such as CSAT, response ...
Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage. * Drive improvements in key support metrics such as CSAT, response ...
Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage. * Drive improvements in key support metrics such as CSAT, response ...
L2 IT Support Agent
Austin, TX · On-site
$60K - $70K/yr
Triage, prioritize, and manage a steady queue of incidents and service requests based on priority and service expectations. * Troubleshoot recurring technical issues independently within established ...
New
L2 IT Support Agent
Austin, TX · On-site
$60K - $70K/yr
Triage, prioritize, and manage a steady queue of incidents and service requests based on priority and service expectations. * Troubleshoot recurring technical issues independently within established ...
New
... queue management, tariff assessment and risk mitigation strategies. * Support budget forecasting and provide guidance to minimize financial risk throughout the GI study process. * Suggest creative ...
... queue management, tariff assessment and risk mitigation strategies. * Support budget forecasting and provide guidance to minimize financial risk throughout the GI study process. * Suggest creative ...
The LabOps team relentlessly clears the queue of customer and internal experiments and keeps the ... The Position As a Shift Manager, you will be responsible for managing a shift of approximately 15 ...
The LabOps team relentlessly clears the queue of customer and internal experiments and keeps the ... The Position As a Shift Manager, you will be responsible for managing a shift of approximately 15 ...
The LabOps team relentlessly clears the queue of customer and internal experiments and keeps the ... The Position As a Shift Manager, you will be responsible for managing a shift of approximately 15 ...
The LabOps team relentlessly clears the queue of customer and internal experiments and keeps the ... The Position As a Shift Manager, you will be responsible for managing a shift of approximately 15 ...
The LabOps team relentlessly clears the queue of customer and internal experiments and keeps the ... The Position As a Shift Manager, you will be responsible for managing a shift of approximately 15 ...
Quick apply
The LabOps team relentlessly clears the queue of customer and internal experiments and keeps the ... The Position As a Shift Manager, you will be responsible for managing a shift of approximately 15 ...
Procurement Manager 15-26
Austin, TX · On-site
$75K - $85K/yr
Procurement Manager Starting Rate: $75,000 - 85,000/year Job # 15-26 DEADLINE FOR APPLICATIONS ... Queue Monitoring: You will actively monitor the purchase order queue to ensure items are cleared ...
Procurement Manager 15-26
Austin, TX · On-site
$75K - $85K/yr
Procurement Manager Starting Rate: $75,000 - 85,000/year Job # 15-26 DEADLINE FOR APPLICATIONS ... Queue Monitoring: You will actively monitor the purchase order queue to ensure items are cleared ...
Procurement Manager 15-26
Austin, TX · On-site
$75K - $85K/yr
Procurement Manager Starting Rate: $75,000 - 85,000/year Job # 15-26 DEADLINE FOR APPLICATIONS ... Queue Monitoring: You will actively monitor the purchase order queue to ensure items are cleared ...
Quick apply
Procurement Manager 15-26
Austin, TX · On-site
$75K - $85K/yr
Procurement Manager Starting Rate: $75,000 - 85,000/year Job # 15-26 DEADLINE FOR APPLICATIONS ... Queue Monitoring: You will actively monitor the purchase order queue to ensure items are cleared ...
This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record ...
This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record ...
This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record ...
This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record ...
... managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. * Triage new fleet alert issues second shift as they appear in the queue -- review ...
Quick apply
... managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. * Triage new fleet alert issues second shift as they appear in the queue -- review ...
... managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. * Triage new fleet alert issues second shift as they appear in the queue -- review ...
... managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. * Triage new fleet alert issues second shift as they appear in the queue -- review ...
You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...
You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...
Operations Lead (Customer Support)
Austin, TX · On-site +1
You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...
Operations Lead (Customer Support)
Austin, TX · On-site +1
You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...
Queue Manager information
See Austin, TX salary details
$12.63 - $15.34
6% of jobs
$16.65 is the 25th percentile. Wages below this are outliers.
$15.34 - $18.04
38% of jobs
The median wage is $18.45 / hr.
$18.04 - $20.75
35% of jobs
$20.75 - $23.46
11% of jobs
$23.46 - $26.17
3% of jobs
$26.17 - $28.87
4% of jobs
$28.87 - $31.58
0% of jobs
$31.58 - $34.29
0% of jobs
$34.29 - $37
0% of jobs
$37 - $39.70
1% of jobs
$39.70 - $42.41
1% of jobs
$12
$21
$42
How much do queue manager jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for queue manager in Austin, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $20.96 per hour, depending on experience, location, and employer.
What job makes $10,000 a month without a degree?
A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.
What is a Queue Manager?
A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.
What jobs make $3,000 a month without a degree?
For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.
What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?
To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.
What are some common challenges Queue Managers face, and how can they effectively address them?
Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Austin, TX? For Queue Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Austin, TX look for? The top searched job categories for Queue Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Queue Manager jobs? Cities near Austin, TX with the most Queue Manager job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
The Technology Service Operations Manager is responsible for overseeing the end-to-end lifecycle of IT operational support tickets, ensuring clear ownership, continuous progress, and adherence to defined service level agreements (SLAs) across IT teams. This role serves as the central point of coordination for service operations, driving accountability, improving service delivery efficiency, and maintaining visibility across all active workstreams.
This position does not include direct people management but requires strong cross-functional leadership and process ownership, including oversight of Jira Service Management workflows and operational asset coordination.
Key Responsibilities
- Own and manage the full lifecycle of operational support tickets from intake through resolution and closure
- Monitor and enforce SLAs, ensuring timely responses, updates, and issue resolution
- Act as the central authority for ticket routing, assignment, and escalation
- Identify and drive resolution of stalled or aging tickets across teams
- Coordinate cross-functional handoffs between IT teams, ensuring clear ownership transitions
- Maintain visibility into all active tickets, ensuring defined ownership, next steps, and status updates
- Develop and maintain dashboards and reporting on SLA performance, ticket trends, and backlog health
- Lead operational reviews to identify bottlenecks and drive continuous improvement
- Ensure adherence to ticketing standards, documentation, and process consistency
- Create and manage Jira Service Management (JSM) workflows, including request types, queues, SLAs, and basic automation rules
- Build and maintain Jira dashboards and reporting to support operational visibility
Operational & Asset Management Responsibilities
- Support equipment ordering, provisioning, and tracking of IT assets
- Manage contract-related updates including new orders, returns, and asset decommissioning
- Maintain accurate and organized inventory of IT equipment
- Coordinate e-waste handling and disposal in compliance with company and regulatory standards
- Schedule and support inventory audits and lifecycle management activities
Qualifications
- 5+ years of experience in IT service management, operations, or service delivery
- Experience working within SLA-driven support environments
- Hands-on experience with Jira or Jira Service Management (JSM), including workflow and queue management
- Strong organizational and problem-solving skills with attention to detail
- Ability to coordinate across multiple teams and drive accountability without direct authority
- Experience with IT asset management, inventory control, or procurement processes preferred
- Strong communication skills with the ability to work effectively with technical teams and leadership
Additional Notes
This role reports directly to the Director of Technology Services and plays a critical role in improving operational efficiency, service delivery performance, and process standardization across IT.
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