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Queue Manager Jobs in Austin, TX (NOW HIRING)

DISCO

Customer Success Manager I

Austin, TX · On-site

Manage CSA Queue: Monitors queue for incoming requests. Executes requested tasks. Ensures tickets are updated to reflect status. Documents resolutions and outcomes to maintain historical records.

RWE

Grid Modeling Manager

Austin, TX · On-site

... Manager to support the development, validation, and maintenance of electrical models across RWE ... Responsibilities The successful candidate will lead modeling package development for ISO/RTO queue ...

BusPatrol LLC

L2 IT Support Agent

Austin, TX · On-site

$60K - $70K/yr

Triage, prioritize, and manage a steady queue of incidents and service requests based on priority and service expectations. * Troubleshoot recurring technical issues independently within established ...

Fluidstack

Solar Project Manager

Austin, TX · On-site +1

$160K - $250K/yr

... queue milestones, and act as the single point of accountability for all internal and external ... Lead construction managers, field superintendents, and project engineers across concurrent solar ...

Thatch

Operations Lead (Reconciliation)

Austin, TX · On-site

This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record ...

Tencate Grass

IT Service Desk Manager

Cedar Park, TX · On-site

Monitor the ticketing system (HaloITSM) to track queue health, identify bottlenecks, and drive ... Manage Service Desk toolsets including the ITSM platform, remote support tools, and asset tracking ...

Thatch

Operations Lead (Reconciliation)

Austin, TX · On-site

This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record ...

American Innovations LTD

IT Help Desk

Austin, TX · On-site

Triage, resolve, and document issues as the single point of contact; maintain queue health and meet SLAs. * Provision and image devices using WDS/MDT/Autopilot (or equivalent); manage drivers and ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for queue manager in Austin, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $20.96 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Austin, TX? For Queue Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Austin, TX look for? The top searched job categories for Queue Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Queue Manager jobs? Cities near Austin, TX with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Austin, TX as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.
Customer Success Manager I

Customer Success Manager I

DISCO

Austin, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Your Impact

The Customer Success Manager I is responsible for ensuring maximum client retention, satisfaction, and growth. They proactively address customer concerns, provide timely solutions, and support customers to achieve their desired outcomes.

What You'll Do
  • Onboard Transactional Clients: Sets up Org and ensures correct users are added. Assesses need for PS referrals; pushes to Sales for request. Identifies the need for training and schedules Matter Consults.
  • Manage CSA Queue: Monitors queue for incoming requests. Executes requested tasks. Ensures tickets are updated to reflect status. Documents resolutions and outcomes to maintain historical records.
  • CSA Task Management: Runs Subscription and Transactional Usage Reports. Manages all matter transfers.
  • Level II - Customer Support: Escalates client requests to the appropriate technical support, billing, or product teams. Works with the Project Management, Technical, and Sales teams to ensure the smooth flow of information related to client needs or ongoing cases. Shares client feedback with appropriate teams.
  • Platform Testing: Supports internal testing of new features for the CS team.
Who You Are
  • 1-2 years of experience in a customer-facing role, preferably in customer success, support, or account management.
  • Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in client interactions.
  • Excellent interpersonal, communication, presentation skills
  • Proactive, customer-centric mindset with problem solving abilities
  • Analytical skills to synthesize data and provide strategic recommendations
  • Strong working knowledge of renewals, upsells, and account expansion
Even Better If You Have...
  • Experience in legal technology/SaaS client success management

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO 
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) 
  • Competitive salary plus RSUs
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

Apply