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Queue Manager Jobs in Austin, TX (NOW HIRING)

Thatch

Operations Specialist

Austin, TX · On-site

$85K - $100K/yr

This role will focus on execution within a key operations function, supporting operational OKRs and day-to-day queue management. We're seeking a candidate with a proven track record of executing at a ...

Thatch

Operations Lead (Member Support)

Austin, TX · On-site

$12.25 - $15.50/hr

You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...

Thatch

Operations Lead (Member Support)

Austin, TX · On-site

$12.25 - $15.50/hr

You\'ll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...

Thatch

Operations Lead (Member Support)

Austin, TX

$12.25 - $15.50/hr

You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support ...

BC&L INC

TPA Services Manager

Austin, TX · On-site

Oversee daily call center operations including staff scheduling, queue monitoring, and real-time ... Manage assigned operational projects such as process improvement initiatives, system upgrades, or ...

onX

Director, Customer Experience

Austin, TX · On-site

Own support delivery operations, including staffing models, queue management, performance metrics, and seasonal readiness * Develop leaders and team members across the CX organization, creating clear ...

ONX, Inc.

Director, Customer Experience

Austin, TX · On-site

Own support delivery operations, including staffing models, queue management, performance metrics, and seasonal readiness * Develop leaders and team members across the CX organization, creating clear ...

Anaconda

IT Support Specialist

Austin, TX · On-site

... management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role ...

IBC Bank

Mortgage Service Manager

Austin, TX · On-site

The IBC Mortgage Servicing Manager assigns, monitors, and assesses the performance of the Servicing ... Improves customer satisfaction and call quality by monitoring queue calls and providing feedback

Fluidstack

Powered Land Acquisition

Austin, TX · On-site

$200K - $238K/yr

Diligence power availability, interconnection queue position, substation proximity, and deliverability before a site advances past LOI. * Build and manage a pipeline of powered-land opportunities ...

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Queue Manager information

See Austin, TX salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for queue manager in Austin, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $20.96 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Austin, TX?

For Queue Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Austin, TX look for?

The top searched job categories for Queue Manager jobs in Austin, TX are:

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Cities near Austin, TX with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Austin, TX as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

Operations Specialist

Thatch

Austin, TX • On-site

$85K - $100K/yr

Full-time

Medical

Posted 23 days ago

Job description

About the role
We're on the lookout for an Operations Specialist to join Thatch. This role is vital for our company, as you'll support operational workflows and execute processes to help Thatch's Operations team scale. The Carrier Operations team connects health insurance carriers with our support, product, and engineering teams. Our goal is to make healthcare simple and effective for every member who joins our platform-a daunting task within the US Healthcare system that we are looking for someone willing to tackle head-on.
This role will focus on execution within a key operations function, supporting operational OKRs and day-to-day queue management. We're seeking a candidate with a proven track record of executing at a high level in fast-growing startups, leveraging data and process for impactful results. This individual must possess the ability to dive deep into the details of daily execution and maintain consistency in a continuously evolving environment.
A critical focus area for the team is the ongoing reconciliation of our payment infrastructure. This complex function is vital for financial accuracy and stability. Its efficient management directly and positively impacts our members, driving trust and satisfaction through seamless and accurate financial experiences.
What you'll do
  • Execute and assist with payment reconciliation: Assist with systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, and resolve discrepancies to maintain financial data integrity.
  • Support daily operational workflows: Manage the daily task pipeline, process requests, and ensure timely completion of all operational tasks to meet service level agreements.
  • Support the development of product and processes: Contribute to improvements in enrollment and payment infrastructure by testing new features, documenting workflows, and collaborating with engineering/product teams to build out new features
  • Assist with escalations with Support: Help resolve issues escalated by the Support team and communicate outcomes to relevant stakeholders.

Background we're looking for
  • 1-3 years of operations, consulting, or related experience at a high-growth startup or professional services firm
  • Track record of building project teams or launching new products/initiatives
  • Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships
  • Strong analytical, problem-solving, and organizational skills
  • Bachelor's degree required

Experience we'd be particularly excited about
  • Experience in health insurance or benefits
  • Process improvements with measurable results
  • Diverse job experience with proven significant impact

What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you'll be doing every day as best we can, and we move quickly. Here's what to expect:
  • 30 minute video meeting to talk through your background and interest in Thatch
  • 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
  • 30 minute video meeting with the hiring manager to work through a live case study
  • 30 minute video meeting to meet 2-3 members of the team
  • 30 minute video meeting with department leadership focused on professional goals and alignment with our mission
  • 30 minute video meeting with our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range
$85,000-$100,000 USD
About Thatch
We're a fully distributed early stage company using technology to change the way America does healthcare. We're a happy, friendly, high-velocity team. You can read more on Thatch here.

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