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Queue Manager Jobs in Frisco, TX (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Real-time queue management * Advanced Excel * Power BI or Tableau preferred * NICE, Verint, Genesys or similar WFM systems * Strong analytical skills * Leadership experience * Call center experience

Triumph Financial

Legal Operations Manager

Dallas, TX · On-site

Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys. * Coordinate with internal ...

Donato Technologies, Inc

SAP EWM/RTS Consultant

Irving, TX · On-site

$64 - $83.50/hr

RF integration and RF queue management ITS Mobile and custom screens * Working experience in the following areas of EWM: Centralized and Decentralized Warehouse management * Subcontracting process ...

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Queue Manager information

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$11

$19

$40

How much do queue manager jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for queue manager in Frisco, TX is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.81 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Queue Manager jobs near you

Mainframe CICS, MQ and WAS system programmer

Nastech Global

Plano, TX • On-site

$47 - $60.25/hr

Full-time

Re-posted 29 days ago

Job description

Job Title: Mainframe CICS, MQ and WAS system programmer

Location: Plano, TX (onsite)

Job Type: Full time

Job Description
Deep knowledge in Maintain and Support the CICS, MQ and WAS in IBM z/OS environments as Mainframe CICS & MQ system programmer.
Deep knowledge in Installing and configuration of CICS and MQ in z/OS systems and excellent in performing debugging and problem analysis
Deep Knowledge in CICS & MQ Version upgrade in IBM z/OS
 
Roles & Responsibilities:
 
Install, maintain, and customize CICS Transaction Server and associated 3rd party software
Monitor CICS Environment across life cycles for error free operation and availability
Perform administration functions like defining new regions and removing obsolete regions
Apply RSU maintenance and maintain PORTS reserved for CICS
Upgrade versions and constantly strive optimal response time of transactions. 
Generate and analyze CICS region performance reports, and tune the parameters / configuration and improve the overall performance
Provide support on CICS administration for application team requirements
Perform system and application related region modifications upon request, Analyze transaction ABENDs and maintain the CICS region connections
Regularly review Automation and Dependency of systems tasks
Provide support and troubleshooting for MQSeries on z/OS
Provide Installation, upgrade and maintenance support for Applications using IBM MQSeries
Monitor and Manage MQ objects and Queue Managers to maintain subsystem availability in Mainframe environment
Perform Backup of objects whenever new objects are added in the MQ QMGR and when requested by the authorized Buyer application teams
Delete particular message from the queue when requested by authorized Buyer application teams
Reset the channel, start and stop MQ subsystems
Collect and publish monthly usage statistics for MQ Queue Manager, objects and messages
Implement and regularly review Automation and Dependency of systems