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Queue Manager Jobs in McAllen, TX (NOW HIRING)

RALLY CREDIT UNION

Contact Center Agent I

Mcallen, TX · On-site

$11.75 - $16/hr

Handles tier one queue calls * Provide information/research to members on overall account and/or ... Contact Center Manager Contacts: Daily telephone contact with members and frequent contact with ...

Tjx

Custodial Associate

Mcallen, TX

$13 - $13.50/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

TJX Companies

Custodial Associate

Mcallen, TX

$13 - $13.50/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

TJX Companies

Custodial Associate

Mcallen, TX · On-site

$13 - $13.50/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

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Queue Manager information

See McAllen, TX salary details

$12

$20

$40

How much do queue manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for queue manager in McAllen, TX is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in McAllen, TX look for?

The top searched job categories for Queue Manager jobs in McAllen, TX are:

What cities near McAllen, TX are hiring for Queue Manager jobs?

Cities near McAllen, TX with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in McAllen, TX as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $42,017 per year, or $20.2 per hour.

L2 Tech Support - Site Migrations || Desktop Management Specialist - Infrastructure Services

MDAEdge

Mcallen, TX • On-site

Full-time

Re-posted 13 days ago

Job description

Job Summary:
MDAEdge is seeking a highly skilled and experienced Desktop Management Specialist to join their Infrastructure Services team. The role involves providing technical support for desktops, laptops, and peripherals, ensuring timely resolution of incidents, and collaborating with third-party vendors to resolve hardware issues.
Responsibilities:
• Provide break/fix support for desktops, laptops, and peripherals.
• Re-image devices and reinstall/configure applications as required.
• Troubleshoot Windows OS, hardware issues, and enterprise applications.
• Collaborate with third-party vendors to escalate and resolve hardware issues.
• Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
• Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
• Provide technical support for on-site and remote users, addressing queries and resolving incidents.
• Manage the ticket queue to ensure timely resolution in compliance with SLAs.
• Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
• Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
• Provide IT support for events, meetings, and disaster recovery scenarios.
• Ensure end-user support for O365, Active Directory, and related networking functionalities.
• Oversee application support and ensure seamless system upgrades/refreshes, maintaining configuration integrity.
• Support printer network setups, driver installations, and device repairs through vendor coordination.
Qualifications:
Required:
• 7+ years of experience in Desktop Management within Infrastructure Services (IS).
• Advanced knowledge of PC hardware, software, operating systems (Windows 10/11, Android OS, macOS), directory services, and network configurations.
• Proficiency in IT service management tools and familiarity with ITIL processes.
• Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
• Strong troubleshooting capabilities for basic LAN/WAN issues, Wi-Fi configurations, and VOIP phones.
• Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
• Proven ability to manage incidents and problems effectively, adhering to established SLAs.
Preferred:
• Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are highly desirable.
• ITIL Foundation certification preferred.
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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