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Network Operations Manager Jobs in McAllen, TX (NOW HIRING)

City of Pharr

Broadband Network Analyst

Pharr, TX

$48K/yr

... Fiber Manager to identify, troubleshoot, and resolve issues within our fiber optic and wireless ... Your role involves the operation and maintenance of both public and private FTTH systems, including ...

City of Pharr

Broadband Network Analyst

Pharr, TX · On-site

$48K/yr

... Fiber Manager to identify, troubleshoot, and resolve issues within our fiber optic and wireless ... Your role involves the operation and maintenance of both public and private FTTH systems, including ...

City of Pharr

Broadband Network Analyst

Pharr, TX · On-site

$48K/yr

... Fiber Manager to identify, troubleshoot, and resolve issues within our fiber optic and wireless ... Your role involves the operation and maintenance of both public and private FTTH systems, including ...

Brillante Academy

Custodian

Mission, TX · On-site

$11.50 - $15.50/hr

... our network across the state of Texas to serve over 7,000 students. The Charter Management ... The Operations team is responsible for designing and implementing efficient day-to-day systems and ...

Brillante Academy

Custodian

Mission, TX · On-site

$11.50 - $15.50/hr

... our network across the state of Texas to serve over 7,000 students. The Charter Management ... The Operations team is responsible for designing and implementing efficient day-to-day systems and ...

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All JobsNetwork Operations JobsNetwork Operations Manager JobsNetwork Operations Manager Jobs in McAllen, TX

Network Operations Manager information

See McAllen, TX salary details

$20.9K

$96.6K

$139.2K

How much do network operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for network operations manager in McAllen, TX is $96,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $108,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by network operations managers, and how can they be effectively addressed?

Network Operations Managers often encounter challenges such as minimizing network downtime, managing multiple priorities, and ensuring rapid response to incidents. Balancing proactive maintenance with reactive troubleshooting requires strong organizational skills and close collaboration with IT teams, vendors, and sometimes clients. Effective communication, implementing robust monitoring tools, and fostering a culture of continuous improvement can help address these challenges and maintain network reliability.

What is a network operations manager?

Network Operations Managers are professionals responsible for overseeing the day-to-day operations, maintenance, and performance of an organization's computer networks. They manage teams of network engineers and technicians, ensure network reliability and security, and handle incidents or outages. Their role includes planning for future network needs, implementing upgrades, and ensuring compliance with industry standards. They also coordinate with other departments to align network services with business goals.

What is the difference between Network Operations Manager vs Network Engineer?

AspectNetwork Operations ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+Requires similar certifications such as Cisco CCNA, CCNP, or CompTIA Network+; often more technical focus
Work EnvironmentOversees network teams, manages operations, and ensures network reliability in enterprise settingsDesigns, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software
Employer & Industry UsageCommonly employed by large corporations, service providers, and government agenciesFound in various industries, including IT firms, telecom, and corporate IT departments

The main difference is that Network Operations Managers focus on overseeing network performance, managing teams, and strategic planning, while Network Engineers are more involved in the technical design, implementation, and troubleshooting of network systems. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a network operations manager, and why are they important?

To excel as a Network Operations Manager, you need a solid background in network administration, troubleshooting, and IT management, typically backed by a relevant degree and experience in network operations. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ITIL frameworks, and certifications like CCNP or CompTIA Network+ are commonly required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to network issues. These competencies are essential to ensure network reliability, minimize downtime, and drive operational efficiency in business-critical environments.
What are popular job titles related to Network Operations Manager jobs in McAllen, TX? For Network Operations Manager jobs in McAllen, TX, the most frequently searched job titles are:
What job categories do people searching Network Operations Manager jobs in McAllen, TX look for? The top searched job categories for Network Operations Manager jobs in McAllen, TX are:
What cities near McAllen, TX are hiring for Network Operations Manager jobs? Cities near McAllen, TX with the most Network Operations Manager job openings:
Network Operations Manager jobs near you
Infographic showing various Network Operations Manager job openings in McAllen, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $96,593 per year, or $46.4 per hour.

Network Operations Analyst

MDC Data Centers

Mcallen, TX

Full-time

Posted 8 days ago

Job description

Join the MDC Team as a Network Operations Analyst!

At MDC Data Centers, we're looking for a service-driven, detail-oriented individual to join our growing NOC team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment - this role is for you!


Your Mission:

As a Network Operations Analyst, your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC's service.


What Awaits You:

  • Dynamic Environment: Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
  • Collaborative Approach: Work hand-in-hand with cross-functional teams - including Sales Engineers and Network Operations - to resolve customer requests efficiently and deliver a seamless experience.
  • Customer-Focused Mission: Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
  • Continuous Learning: Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.
  • 24/7 Mission-Critical Operations: Join a team that supports a 24/7/365 operational environment, helping ensure our customers receive continuous service. This role includes participation in rotating shifts, weekends, holidays, and an on-call schedule as business needs require.


What You'll Be Doing:

  • Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems.
  • Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed.
  • Collaborate with other departments to support customer visits, audits, and special projects.
  • Monitor the MDC infrastructure and escalate service-impacting issues appropriately.
  • Document solutions, update FAQs, and contribute to knowledge base materials.
  • Participate in training sessions to stay current on product enhancements and support best practices.
  • Assist with gathering customer feedback and identifying areas for service improvement.
  • Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed.
  • Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

Qualifications:

  • Bilingual (English & Spanish) - Required for clear and effective communication with diverse customers.
  • Experience in NOC/SOC or data center environments - Preferred but not required; a willingness to learn is essential.
  • Excellent written and verbal communication skills - Able to communicate technical concepts in a clear and customer-friendly way.
  • Quick learner - Comfortable picking up new tools, systems, and processes.
  • Strong time management - Able to prioritize and handle multiple support requests efficiently.
  • Proficient in digital tools - Familiar with Google Workspace, Microsoft Office, and similar platforms.
  • Customer service mindset - Committed to delivering a positive and professional customer experience.
  • Team player with self-motivation - Works well independently and collaboratively.
  • Problem-solver - Thinks critically and takes initiative when addressing technical or service-related issues.
  • Situational awareness - Can recognize when to escalate issues to the appropriate team or leader.

Work arrangement

  • McAllen, Tx.


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