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Queue Manager Jobs in Virginia (NOW HIRING)

ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

Saint Luke's Hospital System

Timecard approval Scheduling staff On-call Training staff Staff quality audits Lead Staff meetings Cash Drawer responsibility Work queue management Critical conversations with Staff Coaching Coverage ...

Saint Luke's Hospital of Kansas City

Timecard approval Scheduling staff On-call Training staff Staff quality audits Lead Staff meetings Cash Drawer responsibility Work queue management Critical conversations with Staff Coaching Coverage ...

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$12

$21

$42

How much do queue manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for queue manager in Virginia is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $20.96 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Virginia? For Queue Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Virginia look for? The top searched job categories for Queue Manager jobs in Virginia are:
What cities in Virginia are hiring for Queue Manager jobs? Cities in Virginia with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,847 per year, or $21.1 per hour.
Senior Message Queue (MQ) Architect

Senior Message Queue (MQ) Architect

Joint Research and Development, LLC

Arlington, VA • On-site

$100K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

JRAD is seeking candidates with experience in designing and building IBM MQ messaging solutions, including configuring queue managers, queues, channels, listeners, and clustering environments. Conducting root cause analysis for MQ incidents such as stuck messages, throughput bottlenecks, and connectivity failures. Implementing automation scripts for deployments, system monitoring, and routine operational tasks. Managing MQ components, including security configurations, access control, and certificate/TLS management. This position works closely with application developers, data analysts, and system architects to support mission-critical operations and business intelligence initiatives. The position is a remote/telework position with frequent on-site meetings at the TSA HQs (Springfield, VA) and TSA System Integration Facility (TSIF at Reagan National Airport (DCA), Arlington, VA).


Roles/Responsibilities:

  • Collaborate with TSA internal stakeholders to design, develop and maintain MQ infrastructure between TSA systems
  • Expert level of MQ architecture, configuration and failover design knowledge
  • Maintain existing MQ infrastructure such as MQ OS updates, Updates Repositories, applying enhancements and incorporating lessons learned
  • Troubleshooting MQ connectivity between internal TSA systems.
  • Implement and maintain data security standards, backup strategies, and disaster recovery plans.
  • Support data migration, ETL processes, and integrations between heterogeneous data systems.
  • Participate in database design reviews, capacity planning, and technology evaluations.
  • Provide support and mentoring to junior developers and database administrators.

Required Skills and Education:

Candidate must possess the following:

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • 10+ years of experience in designing, developing, maintaining IBM MQ infrastructure
  • Proficiency in IBM MQ Products across platforms such as Windows or LInuxProficiency in SQL and experience with RDBMS platforms such as Oracle, SQL Server, PostgreSQL, or MySQL.
  • Familiarity with cloud-based database services (e.g., Amazon RDS, Azure SQL, or Google Cloud SQL).
  • Experienced in resolving Cyber vulnerabilities identified by Cyber tools for MQ servers, implementation and applying DISA STIGs.

Preferred Qualifications:

  • Familiarity with DevOps pipelines and Infrastructure as Code (e.g., Terraform, Liquibase).
  • Certifications such asIBM Certified MQ v9.4+ Administrator-Professional, Microsoft Certified: Azure Database Administrator Associate, Oracle Database SQL Certified Associate, or AWS Certified Database – Specialty.
  • Exposure to BI/reporting tools like Power BI, Tableau, or Looker.
  • Active DoD 8570-compliant certification (e.g., Security+, CASP+, CISSP).
  • Experience with cloud platforms such as AWS GovCloud, Azure Government.
  • Familiarity with configuration management tools (e.g., Ansible, Puppet).
  • Experience in DevSecOps or Infrastructure as Code (IaC) environments.

Security Clearance:

  • Capable of passing DHS suitability screening or DHS financial responsibility standards.


When you work for JRAD you will never be just a number. We put people before profits!


JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Accidental Death and Dismemberment Insurance
  • Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
  • Disability Insurance
  • 401K Plan
  • Tuition Reimbursement


JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.


The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.


PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.