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Queue Manager Jobs in Virginia (NOW HIRING)

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Amazon

Data Center Manager, DCO

Sterling, VA · On-site

$165K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Manage service desk queue management operations, as necessary o Review tickets which have been assigned to the Service Desk via the IT Service management system o Review, resolve, or route those ...

Amazon

Data Center Manager, DCO

Sterling, VA

$165K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Salesforce, Inc.

Operations Manager

Mclean, VA · Remote

Portal & Queue Management: Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries. * Contract Modification ...

Osaic

Regional Supervision Manager

Petersburg, VA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Salesforce, Inc.

Operations Manager

Herndon, VA · Remote

Portal & Queue Management: Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries. * Contract Modification ...

Osaic

Regional Supervision Manager

Petersburg, VA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Salesforce, Inc.

Operations Manager

Mclean, VA · On-site +1

Portal & Queue Management: Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries. * Contract Modification ...

Osaic

Regional Supervision Manager

Petersburg, VA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Advisor Group

Regional Supervision Manager

Petersburg, VA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

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How much do queue manager jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for queue manager in Virginia is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $20.96 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Virginia? For Queue Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Virginia look for? The top searched job categories for Queue Manager jobs in Virginia are:
What cities in Virginia are hiring for Queue Manager jobs? Cities in Virginia with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,847 per year, or $21.1 per hour.
Lead Scheduling Specialist

Lead Scheduling Specialist

RAYUS Radiology

Woodbridge, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

RAYUS Radiology rating

7.6

Company rating: 7.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

189th of 888 rated healthcare providers

Job description

RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Lead Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Scheduling Specialist, you will be responsible for providing leadership to a team of Scheduling Specialists, ensuring effective training, process improvement, quality assurance, culture stewardship, and alignment with Market initiatives. This role ensures the Scheduling Team consistently delivers the highest level of customer service and supports broader departmental goals through cross-functional collaboration and a strong and engaging leadership presence.
This is a full-time position working 40 hours per week. Shifts are from 11:00am-8:00pm EST.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(50%) Team Leadership, Performance Management, and Communication
  1. Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and presence.
  2. Assists in the recruiting, interviewing and hiring process for new Scheduling Specialists
  3. Assists with the training and onboarding of new team members
  4. Leads regular team meetings and conducts monthly one-on-ones with all direct reports
  5. Conducts daily team touchpoints and sets daily focus
  6. Monitor and approve team member timecards
  7. Monitor team member performance patterns including tardiness, callouts, early leaves, unapproved OT, IT disruptions, and excessive absences
  8. Proactively conducts live call monitoring and random call audits
  9. Initiate and participate in team member performance evaluations, development of team members, including performance improvement plans and disciplinary actions
  10. Assists with, or establishes, team member schedules to accommodate planned time off, ensuring appropriate staff levels and adequate Center coverage
  11. Ensures comprehensive knowledge of company policies and procedures when scheduling team members

(20%) Culture Champion & Market Alignment
  1. Sets the tone for the team by leading with positivity and professionalism
  2. Acts as a culture champion by reinforcing the department and market vision through daily leadership presence
  3. Supports and executes initiatives with encouragement and a solution-focused mindset
  4. Approaches feedback constructively and uses appropriate leadership channels for concerns or escalations
  5. Participates in leadership collaboration within the scheduling department and across market(s)
  6. Attends and contributes to relevant Market touchpoints
  7. Maintains visibility with team and a presence during onboarding, training, 1:1s, and other key engagement activities

(20%) Scheduling and Queue Oversight
  1. Answers phones and handles calls in a professional and timely manner
  2. Maintains positive interactions at all times with patients, referring offices and team
  3. Schedules patient examinations according to existing company policy
  4. Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately
  5. Ensures all patient data is entered into information systems completely and accurately
  6. Ensures patients are advised of financial responsibilities when applicable, appropriate clothing, preparation kits, transportation, and/or eating prior to appointment
  7. Communicates to technologists any scheduling changes in order to ensure the highest patient satisfaction
  8. Maintains an up-to-date and accurate database on all current and potential referring physicians
  9. Monitors agents/scheduling specialists in the phone queue to ensure appropriate use of statuses, such as make busy, breaks, and project codes
  10. Assigns and updates new hire work timers and ensures agents/scheduling specialists are in the correct phone queues
  11. Jumps into the phone queue when appropriate
  12. Encourages and models a "see it, fix it" approach to scheduling and phone queue operations

(5%) Other Duties as Assigned
Required:
  1. High school diploma, or equivalent
  2. 3 years' combined medical scheduling and customer service experience
  3. 1 year experience in a lead or supervisory role
  4. Ability to manage a multi-line phone system with high call volume
  5. Experience in identifying and implementing process improvements
  6. Experience managing direct reports, including conducting performance evaluations, coaching for improvement, and holding team members accountable to expectations
  7. Working knowledge of Microsoft Office
  8. Proficient with computer systems and typing

Preferred:
  1. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
DailyPay implementation is contingent upon initial set-up period.

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