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It Service Management Jobs in Virginia (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

Required : • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service management ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA

$80K - $130K/hr

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Demonstrated ability for oral and written communication with the highest levels of management. Must ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Demonstrated ability for oral and written communication with the highest levels of management. Must ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL) * Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office ...

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All JobsIt Service Management JobsIt Service Management Jobs in Virginia

It Service Management information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do it service management jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it service management in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.
What are the most commonly searched types of It Service Management jobs in Virginia? The most popular types of It Service Management jobs in Virginia are:
What are popular job titles related to It Service Management jobs in Virginia? For It Service Management jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Service Management jobs in Virginia look for? The top searched job categories for It Service Management jobs in Virginia are:
It Service Management jobs near you
Infographic showing various It Service Management job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,370 per year, or $33.4 per hour.

IT Service Management Specialist

CACI International, Inc.

Chantilly, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Job Title: IT Service Management Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 12/31/2026
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated IT Service Management Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency.
The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
  • This role acts as the bridge between technical execution and strategic governance, ensuring that IT services meet established quality, compliance, and performance benchmarks
  • Service Delivery & Quality
    • Ensures high-quality delivery through collaborative customer and team processes, reviews, and demonstrations
    • Champions Information Technology/Information Management (IT/IM) service delivery standards and values across the enterprise
    • Coordinates core ITIL workflows, including Incident, Problem, and Change Management, to minimize service disruptions
  • Governance & Compliance
    • Drives team compliance with the enterprise vision, governance policies, regulations, schedules, and stakeholder engagement plans
    • Provides strategic guidance and support for improved IT management, oversight, and control
  • Continual Improvement & Metrics
    • Oversees, manages, and executes quantifiable Continual Service Improvement (CSI) efforts
    • Fosters open communication across all team levels and measures operational effectiveness using detailed performance metrics
  • Lifecycle & Quality Assurance
    • Develops and maintains the lifecycle project management plan for replacing and updating hardware
    • Performs core Quality Assurance (QA) management functions to validate service standards

Qualifications:
Required:
  • Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
  • DOD 8140 Certification applicable to role (minimum Security+)
  • HS diploma/GED and 12+ years of experience, AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
  • Minimum of 8 years of relevant professional experience driving IT management, governance, or service delivery
  • Willingness to learn new skills and new adapt to new environments

Desired:
  • Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics
  • ITIL 4 Foundation (or higher) Certification demonstrating a foundational understanding of Continual Service Improvement and IT service lifecycles
  • Familiarity with IC ITE services and classified environments, enterprise governance structures, and DoD/IC IT policies
  • Experience developing, tracking, and presenting detailed IT performance metrics and Key Performance Indicators (KPIs) to leadership
  • Hands-on experience with ServiceNow
  • Project Management Professional (PMP) certification or demonstrated experience managing complex hardware/software lifecycle project plans

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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