IT Service Manager
Vienna, VA · On-site
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...
IT Service Manager
Vienna, VA · On-site
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...
IT Service Manager
Vienna, VA · On-site
Required Experience • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service ...
IT Service Manager
Vienna, VA · On-site
Required Experience • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service ...
IT Service Mgr
$80K - $130K/hr
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
IT Service Mgr
$80K - $130K/hr
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
IT Service Mgr
Arlington, VA · On-site
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
IT Service Mgr
Arlington, VA · On-site
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
IT Service Manager - PIM
Ashland, VA · On-site
ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... The ProActive Service Manager ensures the Help Desk and Field Service team members provide the ...
IT Service Manager - PIM
Ashland, VA · On-site
ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... The ProActive Service Manager ensures the Help Desk and Field Service team members provide the ...
IT Service Delivery Manager
$110K - $145K/yr
The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...
IT Service Delivery Manager
$110K - $145K/yr
The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...
Job Title: IT Service Management Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required:
Job Title: IT Service Management Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required:
Analyst - IT Service Management
VA · On-site +1
General information Job Posting Title Analyst - IT Service Management Date Tuesday, June 30, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is ...
Analyst - IT Service Management
VA · On-site +1
General information Job Posting Title Analyst - IT Service Management Date Tuesday, June 30, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is ...
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
POSITION TITLE Director, IT Service Management This role is not eligible for employment visa sponsorship. LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid ...
POSITION TITLE Director, IT Service Management This role is not eligible for employment visa sponsorship. LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid ...
Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed * Leads continual improvement of processes and manages the lifecycle of services * Provides ...
Quick apply
Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed * Leads continual improvement of processes and manages the lifecycle of services * Provides ...
IT Service Delivery Manager
Reston, VA · On-site
$110K - $145K/yr
The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...
IT Service Delivery Manager
Reston, VA · On-site
$110K - $145K/yr
The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...
Description: Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered ...
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Description: Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered ...
Description Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered integrated ...
Description Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered integrated ...
Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has ...
Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has ...
IT Service Delivery Manager SME
Ashburn, VA · On-site +1
The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...
IT Service Delivery Manager SME
Ashburn, VA · On-site +1
The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...
The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...
The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...
IT Service Engineer
Springfield, VA · On-site
To strengthen our US Operations and Support team, we are looking for an IT Service Engineer ROLE ... This role requires knowledge of incident, problem, change and release management lifecycle using ...
IT Service Engineer
Springfield, VA · On-site
To strengthen our US Operations and Support team, we are looking for an IT Service Engineer ROLE ... This role requires knowledge of incident, problem, change and release management lifecycle using ...
IT Solutions Manager
Alexandria, VA · On-site
$80K - $100K/yr
The IT Solutions Manager plays a critical role in ensuring the seamless delivery of exceptional IT services at Focus Data Solutions. Reporting directly to the Director of IT, this leader is ...
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IT Solutions Manager
Alexandria, VA · On-site
$80K - $100K/yr
The IT Solutions Manager plays a critical role in ensuring the seamless delivery of exceptional IT services at Focus Data Solutions. Reporting directly to the Director of IT, this leader is ...
It Service Manager information
See Virginia salary details
$26.3K - $38.3K
1% of jobs
$38.3K - $50.2K
3% of jobs
$50.2K - $62.2K
3% of jobs
$62.2K - $74.2K
7% of jobs
$82K is the 25th percentile. Wages below this are outliers.
$74.2K - $86.2K
16% of jobs
The median wage is $95.4K / yr.
$86.2K - $98.2K
25% of jobs
$98.2K - $110.2K
11% of jobs
$110.2K - $122.2K
8% of jobs
$122.5K is the 75th percentile. Wages above this are outliers.
$122.2K - $134.2K
11% of jobs
$134.2K - $146.1K
9% of jobs
$146.1K - $158.1K
5% of jobs
$26.3K
$103.2K
$158.1K
How much do it service manager jobs pay per year?
As of Jul 28, 2026, the average yearly pay for it service manager in Virginia is $103,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,800.00 and $127,900.00 per year, depending on experience, location, and employer.
What is the role of IT service manager?
An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring that technology solutions meet business needs. They coordinate teams, implement service standards, and use tools like ITIL frameworks to improve service quality and efficiency.
What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?
To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.
What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?
IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.
What does an IT Service Manager do?
An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.
What is the difference between It Service Manager vs Network Administrator?
| Aspect | It Service Manager | Network Administrator |
|---|---|---|
| Certifications | ITIL, PMP, CompTIA Service+ | CCNA, CompTIA Network+ |
| Work Environment | Oversees IT services, manages teams, strategic planning | Maintains and supports network infrastructure, troubleshooting |
| Employer & Industry Usage | Used in organizations with IT service delivery focus | Common in organizations with complex network needs |
The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.
How much is an IT manager paid?
The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL or PMP can enhance earning potential, and managerial roles often require strong leadership and technical skills.
What Is an IT Service Manager?
An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.
What jobs pay $500,000 a year in the US?
In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like senior IT consultants, investment bankers, and successful entrepreneurs can reach or surpass this income level, often requiring extensive experience, advanced skills, and industry-specific certifications.
What jobs in the US pay $300,000 a year?
An IT Service Manager typically does not earn $300,000 annually; such high salaries are more common in executive roles like Chief Information Officer (CIO) or Chief Technology Officer (CTO), or in specialized fields such as data science, software engineering, or cybersecurity at senior levels. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation varies based on industry, company size, and geographic location.
More about It Service Manager jobs
What are the most commonly searched types of It Service jobs in Virginia? The most popular types of It Service jobs in Virginia are:
What are popular job titles related to It Service Manager jobs in Virginia? For It Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Virginia look for? The top searched job categories for It Service Manager jobs in Virginia are:
What cities in Virginia are hiring for It Service Manager jobs? Cities in Virginia with the most It Service Manager job openings:
Job description
Job Summary:
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, AUT, with a team of 201-500 employees. The company is currently Growth Stage.
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, AUT, with a team of 201-500 employees. The company is currently Growth Stage.
About AAC
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