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Manager It Service Delivery Jobs in Virginia (NOW HIRING)

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

  • PTO

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

  • PTO

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Monoflo International

IT Service Delivery Lead

Winchester, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Service Delivery Lead supports operational technologies, manages user accounts, and leads IT initiatives (remotely) for our KS facility. This role provides frontline end user support and works ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

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Manager It Service Delivery information

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What are popular job titles related to Manager It Service Delivery jobs in Virginia?

For Manager It Service Delivery jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Virginia look for?

The top searched job categories for Manager It Service Delivery jobs in Virginia are:

What cities in Virginia are hiring for Manager It Service Delivery jobs?

Cities in Virginia with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of IT Service Delivery

Endurance IT Services

Hampton, VA • On-site

$90K - $100K/yr

Full-time

Posted 20 days ago

Job description


Position Title: Director of IT Service Delivery
Contract Duration: Direct Hire
Work Location: Hampton, VA
Employment: Onsite (100%)
We are seeking a strategic and customer-focused Director of IT Service Delivery to lead end-user technology services and support operations for a client in Hampton! This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional technology experience for employees and stakeholders.
Key Responsibilities
  • Lead IT Service Desk and end-user support operations.
  • Manage desktop deployment, technology asset lifecycle, software licensing, and vendor relationships.
  • Develop and track KPIs and service metrics to drive operational excellence.
  • Lead and mentor a team of IT professionals.
  • Partner with stakeholders to identify technology needs and improve service delivery.
  • Support onboarding/offboarding processes and organizational technology initiatives.
  • Collaborate with IT leadership on governance, communications, and strategic projects.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services.
  • Experience managing IT support teams and service operations.
  • Strong knowledge of IT service management, asset management, and customer support best practices.
  • Excellent communication, leadership, and stakeholder management skills.
Preferred
  • Experience in higher education or other complex enterprise environments.
  • ITIL or IT Service Management (ITSM) experience.

About Us:
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.
Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.

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