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Manager It Service Delivery Jobs in Virginia (NOW HIRING)

Peraton

Service Delivery Manager

Reston, VA · On-site

$150 - $200/hr

This role ensures reliable, consistent, and high‑quality IT services across all supported ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Peraton

Service Delivery Manager

Reston, VA · On-site

This role ensures reliable, consistent, and highquality IT services across all supported ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Peraton

Service Delivery Manager

Reston, VA · On-site

This role ensures reliable, consistent, and highquality IT services across all supported ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Saic

IT Systems Engineer

Chantilly, VA · On-site

$100 - $125/hr

The successful applicant will exhibit flexibility in task execution and provide technical expertise on various IT Service Management (ITSM) topics, including service delivery oversight, Event ...

CACI

Enterprise IT Service Manager

Hampton, VA

As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA · On-site

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Ensure service delivery follows ITIL and HDI standards and best practices . * Monitor quality ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Ensure service delivery follows ITIL and HDI standards and best practices . * Monitor quality ...

Saalex

$145K - $200K/yr

This role is responsible for strategic planning, service delivery, system reliability, and ... Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks.

Saalex

$145K - $200K/yr

This role is responsible for strategic planning, service delivery, system reliability, and ... Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks.

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All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Virginia

Manager It Service Delivery information

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Virginia?

For Manager It Service Delivery jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Virginia look for?

The top searched job categories for Manager It Service Delivery jobs in Virginia are:

What cities in Virginia are hiring for Manager It Service Delivery jobs?

Cities in Virginia with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

IT Service Management Office Lead

CACI International, Inc.

Reston, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Job Title: IT Service Management Office Lead
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking an IT Service Management Office (ITSMO) Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.
Responsibilities:
  • Provides technical and management leadership for IT project management services supporting DT/EA/CST Portfolio and Product Teams, coordinating with assigned Government representatives for project execution and documentation
  • Establishes and maintains structured processes to engage with Product Teams throughout the entire product lifecycle from initial planning through deployment and ongoing support, ensuring early and continuous Enterprise Operations involvement
  • Advises Product Teams on operational requirements, including infrastructure, security, monitoring, and support to ensure alignment with Enterprise Operations standards, DoS policies, and industry best practices
  • Develops, maintains, and updates deployment readiness checklists that capture all required operational activities, ensuring Product Teams adhere to these checklists and providing oversight to confirm completion of all items prior to deployment
  • Supports data sharing and electronic transfer initiatives with interagency partners, including DHS, DOJ, DoW, and other agencies, representing DoS's technical and subject matter interests on relevant interagency calls
  • Develops and implements comprehensive performance management and customer experience programs that measure service quality, user satisfaction, and operational effectiveness, requiring corrective action plans for identified non-compliance
  • Collaborates with designated stakeholders to identify all operational services requiring Performance Management Metrics, documenting standard definitions for SLAs, SLOs, and KPIs, and proposing continuous improvement methodologies for Government approval via Performance Management Plan
  • Conducts pre-deployment reviews with Product Teams using deployment readiness checklists to validate readiness, documents and tracks any issues identified, and provides post-deployment support ensuring smooth transition to production
  • Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing

Qualifications:
Required -
  • BA/BS + 13 years of relevant experience; equivalencies considered
  • Active Secret clearance
  • Extensive experience leading enterprise IT Service Management (ITSM) programs, governance, and service delivery within large-scale, complex IT environments
  • Demonstrated experience establishing, implementing, and continuously improving ITIL-aligned processes, including Incident, Problem, Change, Configuration, Knowledge, Request, and Service Level Management
  • Experience leading operational readiness and service transition activities, including production readiness reviews, deployment governance, operational acceptance criteria, and transition to ongoing support
  • Demonstrated experience establishing and managing SLAs, SLOs, KPIs, service performance metrics, dashboards, and corrective action plans to drive service quality and operational improvement
  • Experience partnering with Product Teams, engineering, infrastructure, cybersecurity, application development, and operations teams throughout the product/service lifecycle to ensure operational requirements are addressed
  • Experience developing and implementing performance management, customer experience, and continual service improvement programs across enterprise IT services
  • Experience with enterprise ITSM platforms, such as ServiceNow, and leveraging service management data to identify trends, risks, performance gaps, and improvement opportunities
  • Demonstrated ability to provide strategic ITSM leadership and governance, facilitate cross-functional decision-making, and advise senior Government and program stakeholders on service delivery and operational performance

Desired -
  • Prior experience supporting federal agencies, especially the Department of State
  • Experience supporting large-scale, geographically dispersed or global enterprise IT environments
  • Experience integrating ITSM practices with Agile, DevSecOps, product management, and/or IT operations frameworks
  • ITIL 4 or ITIL-related certification
  • PMP, CAPM, CSM, or other relevant project/service management certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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