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It Service Manager Jobs in Virginia (NOW HIRING)

Forterra

IT Service Desk Technician

Arlington, VA · On-site

$75K - $85K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Maintain asset management and operational documentation * Collaborate closely with IT leadership to ... in an IT Service Desk or technical support role * Proficiency with Linux administration and ...

shrm

Information Technology Operations Lead

Alexandria, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. * Oversee incident, request, and ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... This role ensures operational excellence across incident management, customer service, quality ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

... management and customer service. Responsibilities : • Oversee the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... Service Tickets and ensuring SLA is complied with Managing IT Technician & Help-Desk Staff and a ... Hands-on IT technician Main Tasks: Managing, Support, Coordinate and Control IT Infra-Structure ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... Service Tickets and ensuring SLA is complied with Managing IT Technician & Help-Desk Staff and a Hands-on IT technician Main Tasks: • Managing, Support, Coordinate and Control IT Infra-Structure ...

Virginia Jobs

IT Operations Manager

Charlottesville, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Operations Manager will partner closely with Network Engineering and customer experience ... Serve as escalation point for IT Service Desk and field support teams Minimum Qualifications ...

Analygence

IT Project Manager

Hampton, VA · On-site

$91K - $107K/yr

... Services across the air, space, and cyber domains. Relocation assistance available to well ... The IT Project Manager will support HQ ACC/A6 Enterprise Information Technology (EIT) with the ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... This role ensures operational excellence across incident management, customer service, quality ...

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... This role ensures operational excellence across incident management, customer service, quality ...

Integral Federal

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... This role ensures operational excellence across incident management, customer service, quality ...

Integral

IT Service Desk Lead

Vienna, VA

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... This role ensures operational excellence across incident management, customer service, quality ...

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Showing results 41-60

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Virginia

It Service Manager information

See Virginia salary details

$26.3K

$103.2K

$158.1K

How much do it service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for it service manager in Virginia is $103,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,800.00 and $127,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Virginia?

The most popular types of It Service jobs in Virginia are:

What are popular job titles related to It Service Manager jobs in Virginia?

For It Service Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Virginia look for?

The top searched job categories for It Service Manager jobs in Virginia are:

What cities in Virginia are hiring for It Service Manager jobs?

Cities in Virginia with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,192 per year, or $49.6 per hour.

IT Service Desk Technician

Forterra

Arlington, VA • On-site

$75K - $85K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Forterra
Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.
About the role
The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You'll serve as a go-to technical resource for issues, contribute to system improvements, and help drive a best-in-class support experience. Ideal candidates bring experience from high-performance environments such as major tech companies or fast-growing startups.
As our IT Support Technician, you will be responsible for handling support issues directly and escalating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra.
What you'll do
  • Provide Tier 1 support across Linux, Windows, and macOS environments
  • Own support issues and drive them to efficient resolution with strong root-cause analysis
  • Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
  • Support onboarding, access control, and user lifecycle management
  • Assist with AV setup, endpoint deployment, and hardware troubleshooting
  • Maintain asset management and operational documentation
  • Collaborate closely with IT leadership to enhance processes, reliability, and user experience

What We're Looking For:
  • 3+ years in an IT Service Desk or technical support role
  • Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
  • Experience with one or more service management platforms (Jira, ServiceNow, etc.)
  • Strong scripting or automation experience (PowerShell, Bash, etc.)
  • Excellent customer service skills and a positive, solutions-driven attitude
  • Ability to thrive in fast-moving or high-growth environments

What We Love to See:
  • Networking experience (Cisco, Juniper, Palo Alto)
  • Experience in a start-up or rapid-scale environment
  • Demonstrated ability to improve processes and contribute to collaborative, high-standards team culture

US Salary Range
$75,000-85,000
The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra's overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:
  • Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
  • Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
  • Extremely generous company holiday calendar including a winter break in December.
  • Competitive paid time off (PTO) offering 20 days accrued per year.
  • A minimum of 7 weeks fully paid parental leave for birth/adoption.
  • A $9k annual tuition reimbursement or professional development stipend.
  • Fully stocked beverage refrigerators with all the Celsius your little heart desires.
  • 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.
CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances: click here.
Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in all personnel practices. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.
All qualified applicants will receive consideration for employment without regard to any factor, including veteran and disability status, and criminal history, in accordance with applicable local, state, and federal laws.
Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
To see Forterra's candidate data privacy policy, please visit Forterra Legal | Job Applicant Privacy Notice.

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