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It Service Manager Jobs in Virginia (NOW HIRING)

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Saalex

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

Saalex

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Virginia

It Service Manager information

See Virginia salary details

$26.3K

$103.2K

$158.1K

How much do it service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service manager in Virginia is $103,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,800.00 and $127,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Virginia?

The most popular types of It Service jobs in Virginia are:

What are popular job titles related to It Service Manager jobs in Virginia?

For It Service Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Virginia look for?

The top searched job categories for It Service Manager jobs in Virginia are:

What cities in Virginia are hiring for It Service Manager jobs?

Cities in Virginia with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,192 per year, or $49.6 per hour.

Manager, Information Technology (Service Desk)

Valley Health

Winchester, VA

$57.50 - $86.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.


DepartmentINFORMATION SYSTEMS - 108231Worker Sub TypeRegularWork ShiftFirst Shift (United States of America)

Pay Range

$57.50 - $86.25Job Description

As an IT Manager, you will be responsible for overseeing and managing all aspects of the day-to-day operations of information technology infrastructure and systems in your areas of responsibility. The IT Manager will be the lead point of contact for troubleshooting companywide IT issues, resolving software and systems issues, and making recommendations on areas of process improvements to IT senior leadership in your areas of responsibility.Your role will involve implementing IT strategies, ensuring network security, managing IT hardware/infrastructure, and providing technical leadership support to our employees. You will collaborate with cross-functional teams to align IT initiatives with business goals and regulatory requirements. The IT Manager manages daily functions of assigned areas, ensures continuity of services, and prepares long and short range goals of your assigned teams. You will identify development opportunities, enhancements, and maintenance priorities for all areas of responsibilities. Responsiblities include: coordinate with internal collaborators to develop corrective and preventative actions to address identified non-conformities; keep up-to-date with industry best practices, regulatory requirements, and proactively identify areas for improvement; reviews Key Performance Indicators (KPIs) taking action as needed to improve IT related performance; and hire, train, mentor, and provide performance management or corrective actions following policy.

Education

Bachelor's degree or equivalent work experience in healthcare information technology or relevant field is required.

Experience

(5+) years of healthcare IT experience is required.

(2+) years of management, supervisory or leadership experience required.

Certification & Licensure

Qualifications

  • Strong knowledge of IT operations, network infrastructure, server administration, and/or enterprise software applications
  • Experience with information security practices and risk management
  • Proficiency in project management methodologies and tools
  • Excellent leadership/team management skills, business acumen, and technology proficiency
  • Strong problem-solving and analytical abilities
  • Effective communciation and interpersonal skills/ Excellent Customer Service
  • Attention to detail
  • Expert knowledge of IT best practices, policies, and regulations
Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

  • A Zero-Deductible Health Plan
  • Dental and vision insurance
  • Generous Paid Time Off
  • Tuition Assistance
  • Retirement Savings Match
  • A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
  • Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Valley Health logo

About Valley Health

Sourced by ZipRecruiter

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home. A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.x

Industry

Health and personal care stores

Company size

5,001 - 10,000 Employees

Headquarters location

Winchester, VA, US

Social media

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