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It Service Manager Jobs in Reston, VA (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Required Experience • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service ...

AAC Inc

IT Service Manager

Washington, DC · On-site

Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

CACI

IT Service Management Office Lead

Reston, VA · On-site

Job Title: IT Service Management Office Lead Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% ...

CACI

IT Service Management Specialist

Chantilly, VA · On-site

Job Title: IT Service Management Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required:

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site

$100 - $125/hr

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Diné Source, LLC

IT Service Desk Lead

Washington, DC · On-site

$80 - $100/hr

## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted ... This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 ...

Diné Development

IT Service Desk Lead

Washington, DC · On-site

$135K - $165K/yr

IT Service Desk Lead The IT Service Desk Lead is responsible for overseeing daily enterprise IT ... This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Reston, VA

It Service Manager information

See Reston, VA salary details

$27.6K

$108.3K

$165.9K

How much do it service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it service manager in Reston, VA is $108,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $134,200.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $108,285 per year, or $52.1 per hour.

IT Service Manager

Vienna, VA • On-site

AAC Inc.
51 - 200 employees
Learn more about AAC Inc.external

Full-time

Re-posted 5 days ago

Job description

Job Summary:
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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