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Queue Manager Jobs in Reston, VA (NOW HIRING)

ASM Research

Swing Shift Supervisor

Reston, VA ยท On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

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$13

$22

$44

How much do queue manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for queue manager in Reston, VA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.02 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Reston, VA? For Queue Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Reston, VA look for? The top searched job categories for Queue Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Queue Manager jobs? Cities near Reston, VA with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Reston, VA as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,012 per year, or $22.1 per hour.
Deputy Project Manager/Desktop Technician Manager/Queue Manager

Deputy Project Manager/Desktop Technician Manager/Queue Manager

Ardent

Rockville, MD

Other

Re-posted 3 days ago

Job description

Why do you need to choose between doing important work and having a fulfilling life?ย At Ardent, we have both. Ardent employeesย are committed to solving our customers' most difficult problems-and weย are committed to the well-being, personal goals, and professional development of our employee. We are "All In." We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed.ย 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us.ย 

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Managerย to join our team.ย ย 

This is an on-site positionย in Rockville, MD.

Position Description:

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. In this role, you will support daily IT operations by overseeing desktop support teams and managing the ServiceNow ticket queue. You will ensure efficient workload distribution, SLA adherence, and continuous visibility into ticket performance while serving as a backup to the Project Manager.

Responsibilities and Duties:

  • Support the Project Manager in managing day-to-day desktop support operations.
  • Serve as the primary lead for the ServiceNow ticket queue, including triage, routing, assignment, and closure oversight.
  • Schedule and distribute workload across Tier 1 and Tier 2 technicians based on skillsets, availability, and SLA priorities.
  • Monitor SLA response and resolution metrics; proactively escalate risks to prevent breaches.
  • Provide operational oversight and guidance to desktop support technicians to ensure service quality and consistency.
  • Act as Project Manager during absences, ensuring continuity of operations and decision-making.
  • Prepare weekly reporting, including ticket summaries, backlog status, and trend analysis for leadership presentations.
  • Coordinate staffing coverage across shifts, including planned absences and surge support requirements.

Requirements:ย 

  • Bachelor's degree in Information Technology, Computer Science, or related field (or Associate's degree with equivalent experience).
  • Minimum of 5 years of IT operations management experience.
  • At least 3 years of supervisory, team lead, or queue management experience.
  • Hands-on experience with ServiceNow administration and ITSM processes (incident, request, and problem management).
  • Strong understanding of SLA management, ticket prioritization, and service delivery metrics.
  • Demonstrated ability to lead teams, manage competing priorities, and operate in a fast-paced environment.
  • ITIL Foundation certification.
  • Active Public Trust clearance (or ability to obtain).

Preferred Qualifications:ย 

  • ServiceNow Certified System Administrator.
  • CompTIA A+ or Network+.
  • Experience supporting federal or enterprise IT service desk environments.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

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