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Queue Manager Jobs in Reston, VA (NOW HIRING)

Capital One

Director, Fraud Queue Leader

Mclean, VA · On-site

Director, Fraud Queue Leader The Anti-Money Laundering (AML) Group is a core risk function within ... This includes strategic ownership of the end-to-end case management lifecycle, from alert intake ...

POWERRISE

Electrical Engineer

Washington, DC · On-site

This is an excellent opportunity to build a career in grid modernization by gaining hands-on experience in loadflow analysis, queue management, and utility project scoping. Key Responsibilities

ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

Rayus Radiology

Lead Scheduling Specialist

Fairfax, VA · On-site

Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform toot cause analysis (RCA) and document ...

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How much do queue manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for queue manager in Reston, VA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.02 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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What cities near Reston, VA are hiring for Queue Manager jobs? Cities near Reston, VA with the most Queue Manager job openings:
Queue Manager jobs near you

Service Now/AESMP Queue Manager

Oneida Technical Solutions

Fort Belvoir, VA • On-site

$80K - $90K/yr

Full-time

Posted 8 days ago

Job description

Job Title: Service Now/AESMP Queue Manager
Location: Fort Belvoir - VA
Company: Oneida Technical Solutions, LLC (OTS)
Clearance Required: Secret Clearance
Certification Required: Sec+ or other IAT-Level II Certification
About Us:
Founded in 2014, Oneida Technical Solutions, LLC (OTS) has quickly become a trusted partner, providing diverse information technology and cyber solutions in highly complex, regulated, and secure environments. We serve various industries, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, and casino gaming.
Our innovative cyber capabilities and programs have established us as leaders in IT modernization, implementing upgrades, and accelerating solution delivery for both the DoD and commercial sectors.
Position Overview:
In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional Network Enterprise Center for the National Capital Region (RNEC-NCR), we are seeking a Service Now/AESMP Queue Manager. This role requires a Bachelor's degree in a related field and at least 4 years of relevant experience, although a combination of experience and training may be considered in lieu of a degree.
Key Responsibilities:
  • Monitor AITP Service Level Agreements (SLAs) to ensure incidents and service requests are resolved according to defined targets.
  • Oversee ticket queues, reallocating as necessary to meet response time deadlines, including VIP tickets.
  • Coordinate cross-organizational tickets to ensure customer satisfaction.
  • Assign tickets that are out of scope to the appropriate Service Desk or other teams.
  • Allocate tickets to technicians at designated sites.
  • Ensure relationship tickets are properly linked to parent tickets, and follow-up is conducted once incidents are resolved.
  • Collaborate with teams across disciplines to meet AITP SLA targets.
  • Assist with agency meetings and conferences, presenting new IT support procedures, equipment, methods, and approaches.
  • Lead initiatives to identify and eliminate chronic customer relations issues and share "lessons learned" with other IT specialists.
  • Keep team members informed of new developments in customer relations.
  • Innovate techniques to achieve and maintain high customer satisfaction and organizational effectiveness.
  • Refer customers to appropriate resources for inquiry responses or problem resolutions.
  • Investigate significant transmission/communication issues from Remedy and coordinate with supported tenants.
  • Create and update Service Now profiles and tickets for NIPR, SIPR, Privileged Access, and Service Now accounts.
  • Investigate and resolve Service Now profile issues.
  • Submit modification requests for Service Now Support Groups as needed.
  • Perform Tier 2 level customer support functions.
  • Submit and monitor initial IT requests to the Help Desk.
  • Balance user requirements, available resources, and organizational goals while maintaining high-quality customer service.
  • Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for policy, process, and requirement updates.
  • Participate in weekly Service Now team meetings to focus on goals and process enhancements.

Qualifications:
  • Experience with the Service Now Ticketing System is required.
  • Strong proficiency in MS Excel, including the creation and use of Pivot Tables.
  • Sec+ or other IAT-Level II Certification is mandatory.
  • Must possess a current, fully adjudicated Secret Clearance.

Equal Opportunity Statement:
Oneida Technical Solutions, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
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