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Queue Manager Jobs in Reston, VA (NOW HIRING)

ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

Govcio LLC

Network/Systems Engineer

Bethesda, MD · On-site

$103K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC

$42K - $53K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...

Govcio LLC

Systems/Network Engineer 2

Bethesda, MD · On-site

$95K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

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Queue Manager information

See Reston, VA salary details

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How much do queue manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for queue manager in Reston, VA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.02 per hour, depending on experience, location, and employer.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Queue Manager jobs near you

Full Stack AI Engineer - San Francisco CA

AHU Technologies Inc

Washington, DC

$150K - $190K/yr

Full-time

Posted 5 days ago

Job description

Full Stack AI Engineer
Location
San Francisco, CA (On-site)
Employment Type
Full-Time
Experience Required
3+ Years
Primary Tech Stack
  • React
  • TypeScript
  • Node.js and/or Python
  • PostgreSQL
  • Redis
Role Overview
We are seeking a Full-Stack Engineer to help build highly interactive, user-focused products that combine modern web technologies with AI-powered generation workflows. This role involves working across frontend applications, backend services, real-time interactions, and scalable infrastructure to deliver fast, reliable, and intuitive user experiences.
The ideal candidate has experience building production-grade applications, enjoys solving complex workflow challenges, and can contribute across the full technology stack.
Key Responsibilities
  • Design, develop, and maintain production-quality React and TypeScript user interfaces.
  • Build and support backend services using Node.js and/or Python.
  • Develop and integrate REST APIs and real-time communication systems.
  • Design and maintain data models using PostgreSQL and Redis.
  • Improve application performance, reliability, and scalability.
  • Implement monitoring, debugging, logging, and observability best practices.
  • Optimize workflow performance through queue management, retries, error handling, and recovery mechanisms.
  • Collaborate with cross-functional teams to deliver high-quality product features.
  • Participate in testing, deployment, measurement, and continuous product improvement.
Required Qualifications
  • 3+ years of hands-on experience with React and TypeScript in production environments.
  • Strong full-stack development experience with Node.js and/or Python.
  • Experience building and maintaining user-facing applications serving production traffic.
  • Practical experience with REST APIs, WebSockets, PostgreSQL, Redis, and monitoring tools.
  • Experience troubleshooting performance, scalability, and reliability challenges.
  • Strong problem-solving and communication skills.
  • Ability to work on-site in San Francisco.
Preferred Qualifications
  • Experience building interactive applications such as editors, workflow builders, graph-based tools, canvas applications, or other complex user interfaces.
  • Experience integrating long-running services, asynchronous workflows, or generation-based systems.
  • Strong understanding of latency optimization, retries, queue management, and failure recovery.
  • Product-focused mindset with the ability to improve usability, performance, and user experience.
  • Experience working in fast-paced startup or small-team environments.
Bonus Experience
  • Real-time applications and collaboration features.
  • WebSocket-based systems and live state synchronization.
  • Experience with AI-powered products, automation tools, or generation APIs.
  • Familiarity with image, video, audio, or other creator-focused workflows.
  • Interest in modern AI technologies and user-centered product development.
What Success Looks Like
  • Delivering high-quality full-stack features that improve user experience.
  • Building scalable and reliable frontend and backend systems.
  • Maintaining strong performance under real production workloads.
  • Contributing to a fast-moving engineering team through ownership, collaboration, and continuous improvement.