Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and ...
Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and ...
Experience with setting up and configuring the YARN queues using the YARN queue manager · Deep understanding of IP, TCP, UDP, SSL/TLS protocols * Experience with Devops, scripting or other ...
Quick apply
Experience with setting up and configuring the YARN queues using the YARN queue manager · Deep understanding of IP, TCP, UDP, SSL/TLS protocols * Experience with Devops, scripting or other ...
Tier 2 APR Technical Support
Washington, DC · On-site
$42K - $53K/yr
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...
Tier 2 APR Technical Support
Washington, DC · On-site
$42K - $53K/yr
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...
Tier 2 APR Technical Support
$42K - $53K/yr
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...
Tier 2 APR Technical Support
$42K - $53K/yr
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...
Network/Systems Engineer
Bethesda, MD · On-site
$103K/yr
As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...
Network/Systems Engineer
Bethesda, MD · On-site
$103K/yr
As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Additional Duties * Remotely diagnose and resolve PC and network hardware/software issues ...
Quick apply
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Additional Duties * Remotely diagnose and resolve PC and network hardware/software issues ...
Lead Scheduling Specialist
Woodbridge, VA · On-site
Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and ...
Lead Scheduling Specialist
Woodbridge, VA · On-site
Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and ...
This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory ...
Quick apply
This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory ...
Systems/Network Engineer 2
Bethesda, MD · On-site
$95K/yr
As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...
Systems/Network Engineer 2
Bethesda, MD · On-site
$95K/yr
As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...
Full Stack AI Engineer - San Francisco CA
Washington, DC · On-site
$150K - $190K/yr
Optimize workflow performance through queue management, retries, error handling, and recovery mechanisms. * Collaborate with cross-functional teams to deliver high-quality product features.
Full Stack AI Engineer - San Francisco CA
Washington, DC · On-site
$150K - $190K/yr
Optimize workflow performance through queue management, retries, error handling, and recovery mechanisms. * Collaborate with cross-functional teams to deliver high-quality product features.
Full Stack AI Engineer
Washington, DC · On-site
$150K - $190K/yr
Optimize workflow performance through queue management, retries, error handling, and recovery mechanisms. * Collaborate with cross-functional teams to deliver high-quality product features.
Full Stack AI Engineer
Washington, DC · On-site
$150K - $190K/yr
Optimize workflow performance through queue management, retries, error handling, and recovery mechanisms. * Collaborate with cross-functional teams to deliver high-quality product features.
Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and ...
Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and ...
Patient Financial Services Specialist, Healthcare Financial Operations
Arlington, VA · On-site
$20.75 - $27.50/hr
Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and ...
Patient Financial Services Specialist, Healthcare Financial Operations
Arlington, VA · On-site
$20.75 - $27.50/hr
Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and ...
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Customer Support Lead
Quantico, VA · On-site
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Customer Support Lead
Quantico, VA · On-site
Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...
Data Center Operations Manager, DCO Manager
Ashburn, VA · On-site
$170K/yr
... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...
Data Center Operations Manager, DCO Manager
Ashburn, VA · On-site
$170K/yr
... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...
Data Center Operations Manager, DCO Manager
Ashburn, VA · On-site
$170K/yr
... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...
Data Center Operations Manager, DCO Manager
Ashburn, VA · On-site
$170K/yr
... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...
Intelligent Automation Solution Architect w/Secret Clearance
Washington, DC · On-site
$170K - $200K/yr
Establish reusable frameworks for exception handling, queue management, logging, configuration, and audit traceability. * Conduct code reviews, architectural reviews, and solution compliance checks ...
Intelligent Automation Solution Architect w/Secret Clearance
Washington, DC · On-site
$170K - $200K/yr
Establish reusable frameworks for exception handling, queue management, logging, configuration, and audit traceability. * Conduct code reviews, architectural reviews, and solution compliance checks ...
Queue Manager information
See Reston, VA salary details
$13.25 - $16.10
6% of jobs
$17.48 is the 25th percentile. Wages below this are outliers.
$16.10 - $18.94
38% of jobs
The median wage is $19.37 / hr.
$18.94 - $21.78
35% of jobs
$21.78 - $24.62
11% of jobs
$24.62 - $27.46
3% of jobs
$27.46 - $30.31
4% of jobs
$30.31 - $33.15
0% of jobs
$33.15 - $35.99
0% of jobs
$35.99 - $38.83
0% of jobs
$38.83 - $41.67
1% of jobs
$41.67 - $44.51
1% of jobs
$13
$22
$44
How much do queue manager jobs pay per hour?
As of Jul 22, 2026, the average hourly pay for queue manager in Reston, VA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.02 per hour, depending on experience, location, and employer.
What is the role of a queue manager?
A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.
What is a Queue Manager?
A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.
What is a queue management job description?
A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.
What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?
To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.
What jobs pay $500,000 a year in the US?
High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.
What is the 3 month rule for jobs?
The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.
What are some common challenges Queue Managers face, and how can they effectively address them?
Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Reston, VA? For Queue Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Reston, VA look for? The top searched job categories for Queue Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Queue Manager jobs? Cities near Reston, VA with the most Queue Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Job description
Amazon is seeking a Patient Financial Services Specialist to join our Healthcare Financial Operations team. In this individual contributor role, you'll serve as the trusted voice for patients navigating complex billing and insurance questions, combining technical expertise with genuine empathy to deliver exceptional experiences.
You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives-all while making a meaningful difference in patients' lives.
Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.
You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.
You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 3+ years of professional experience
- 5+ years of healthcare customer service experience
PREFERRED QUALIFICATIONS
- 3+ years of creating process improvements with automation and analysis experience
- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 5+ years of healthcare revenue cycle experience in a hospital or physician setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually
You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives-all while making a meaningful difference in patients' lives.
Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.
You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.
You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 3+ years of professional experience
- 5+ years of healthcare customer service experience
PREFERRED QUALIFICATIONS
- 3+ years of creating process improvements with automation and analysis experience
- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 5+ years of healthcare revenue cycle experience in a hospital or physician setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US