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Queue Manager Jobs in Reston, VA (NOW HIRING)

Govcio LLC

Network Engineer-Edge Operations

Bethesda, MD · On-site

$61K - $91K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

Govcio LLC

Network/Systems Engineer

Bethesda, MD · On-site

$103K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

Govcio LLC

Systems/Network Engineer 2

Bethesda, MD · On-site

$95K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC

$42K - $53K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...

RAYUS Radiology

Lead Scheduling Specialist

Fairfax, VA · On-site

Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

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Queue Manager information

See Reston, VA salary details

$13

$22

$44

How much do queue manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for queue manager in Reston, VA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.02 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Reston, VA? For Queue Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Reston, VA look for? The top searched job categories for Queue Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Queue Manager jobs? Cities near Reston, VA with the most Queue Manager job openings:
Queue Manager jobs near you

Network Engineer-Edge Operations

Govcio LLC

Bethesda, MD • On-site

$61K - $91K/yr

Full-time

Posted 24 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 203 rated it services

Job description

GovCIO is currently hiring for Systems Engineer II / Edge Operations for our NIH-CIT proposal. This position is located in Bethesda, MD and is a remote/hybrid position.
Responsibilities
The role's responsibilities include but are not limited to:
  • Responsible for delivering optimal availability and quality regarding the wireless network services
  • Participate in daily stand ups and utilize the kanban methodology to triage and resolve incidents and problems within established SLAs
  • As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution and fulfillment to meet SLAs
  • Assist with proactive measures such as network monitoring, analysis, maintenance/patching, and documentation
  • Provide suggestions to management on continuous improvements in regards to communications, customer understanding, tools, technology, and equipment.

Qualifications
Bachelor's with 5 years (or commensurate experience)
Required Skills and Experience
  • Clearance Required: Must be able to obtain and maintain a Public Trust Clearance

Preferred Skills and Experience
  • CCNA/CCNP

Posted Salary Range
USD $61,850.00 - USD $91,467.00 /Yr.

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