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Queue Manager Jobs in New York (NOW HIRING)

TriOptus LLC

Active Directory Specialist

Summit, NJ · On-site

Ability to manage service now queues and have understanding of queue manager responsibilities Strong interpersonal skills, especially regarding: * Teamwork and collaboration * Client focus * Verbal ...

Lyra Technology Group

Field Technician

New York, NY · Hybrid

$60K - $65K/yr

Maintaining your Altourage-provided on-site toolkit Queue and Ticket Management * Working with your team to support your clients by ensuring that your tickets are handled according to Altourage best ...

Lyra Technology Group

Field Technician

New York, NY · On-site

$60K - $65K/yr

Maintaining your Altourage-provided on-site toolkit Queue and Ticket Management * Working with your team to support your clients by ensuring that your tickets are handled according to Altourage best ...

Robert Half

NICE CXone Engineer (Hybrid)

River Edge, NJ · On-site

$75K - $90K/yr

... in queue management, skills-based routing, and outbound dialer campaign optimization. • Ability to use reporting and analytics to evaluate platform effectiveness and recommend operational ...

Managed Services

Project Manager

Mount Vernon, NY · On-site

$65K - $75K/yr

... queue moving across onsite, pickup, inquiry, and quote ticket flows. • Produce and submit the ... What You'll Bring • Experience managing field service, IT deployment, or comparable operations ...

Managed Services

Project Manager

Mount Vernon, NY · On-site

$65K - $75K/yr

... queue moving across onsite, pickup, inquiry, and quote ticket flows. • Produce and submit the ... What You'll Bring • Experience managing field service, IT deployment, or comparable operations ...

Hereford Insurance Company

NO FAULT SUPERVISOR

Queens, NY · On-site

$75K - $85K/yr

Queue Management: Responsible to monitor and insure proper handling and productivity and quality as well as back up for the following Queues: 1. Processor Queue 2. Vendor Queue 3. Index Queue 4. TOA ...

Managed Services

Project Manager

Mount Vernon, NY · On-site

$65K - $75K/yr

... queue moving across onsite, pickup, inquiry, and quote ticket flows. • Produce and submit the ... What You'll Bring • Experience managing field service, IT deployment, or comparable operations ...

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How much do queue manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for queue manager in New York is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.12 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in New York? The most popular types of Queue jobs in New York are:
What are popular job titles related to Queue Manager jobs in New York? For Queue Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in New York look for? The top searched job categories for Queue Manager jobs in New York are:
What cities in New York are hiring for Queue Manager jobs? Cities in New York with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in New York as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,386 per year, or $23.3 per hour.
IBM MQ Administration - On Client W2

IBM MQ Administration - On Client W2

UNICOM TECHNOLOGIES INC

Jersey City, NJ • On-site

$70/hr

Other

Posted 28 days ago

Job description

IBM MQ administration - Location: Columbus, Jersey City or Plano.
Max BR: $70/hr w2
onsite 5 days per week
Roles and Responsibilities:
Looking for as much of these items as we can get:
In-depth experience with IBM MQ/IIB functionality, design, integration, and implementation.
Performing MQ and IIB systems programming in a zSeries operating system environment involving maintenance.
Provide MQ administration support to multiple applications.
With analysis, plan, MQ upgrades to new version and apply maintenance. Experience with installation, maintaining, and implementation of z/OS and ISV software .
Understanding Queue Manager, queues, channels and other MQ objects.
Add queue managers to clusters, queue sharing group for load balancing and failover.
Provide technical expertise throughout the software lifecycle including design, implementation, and delivery.
Understanding cloud, virtualization, APIs, and modern software languages.
Software development experience in one or more general purpose programming languages: Python, Java, Go, JCL, REXX, PERL, PHP, JYTHON, zOSMF Workflows, J2EE, MVC, JDBC, Servlets, Ansible.
Understanding or have experience with agile and lean philosophies.
A Plus is knowledge of tuning MQ using SMF or other reporting.
Strong critical thinking and problem-solving skills with clear communication.
Ability to collaborate with different roles to achieve common goals
Understanding of RACF/ACF2 security.
Understanding SYSPLEX technology
Must be work well within the team.
Dress Codes:
Business Casual
Additional Skills:
This is MQ Series on the Mainframe also known as IBM MQ on Z.

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