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Queue Manager Jobs in New York (NOW HIRING)

TriOptus LLC

Active Directory Specialist

Summit, NJ · On-site

Ability to manage service now queues and have understanding of queue manager responsibilities Strong interpersonal skills, especially regarding: * Teamwork and collaboration * Client focus * Verbal ...

Hereford Insurance Company

NO FAULT SUPERVISOR

Queens, NY · On-site

$75K - $85K/yr

Queue Management: Responsible to monitor and insure proper handling and productivity and quality as well as back up for the following Queues: 1. Processor Queue 2. Vendor Queue 3. Index Queue 4. TOA ...

Penda Aiken Inc.

Greeter- Bethpage, NY

Bethpage, NY

$18/hr

Welcome customers with a friendly smile - your great personality will shine! * Assist with queue management by distributing tickets as needed. * Help administer and grade vision tests (training ...

Forever Cheese

Sales Operations Manager

Secaucus, NJ · On-site

Set and enforce SLAs for queue management, kickback resolution, and order confirmations. * Make the call on substitutions, short-ships, and credit holds so field reps aren't pulled into operational ...

Forever Cheese

Sales Operations Manager

Secaucus, NJ · On-site

$85K - $120K/yr

Set and enforce SLAs for queue management, kickback resolution, and order confirmations. * Make the call on substitutions, short-ships, and credit holds so field reps aren't pulled into operational ...

Forever Cheese

Sales Operations Manager

Secaucus, NJ · On-site

Set and enforce SLAs for queue management, kickback resolution, and order confirmations. * Make the call on substitutions, short-ships, and credit holds so field reps aren't pulled into operational ...

Forever Cheese

Sales Operations Manager

Secaucus, NJ · On-site

Set and enforce SLAs for queue management, kickback resolution, and order confirmations. * Make the call on substitutions, short-ships, and credit holds so field reps aren't pulled into operational ...

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$13

$23

$46

How much do queue manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for queue manager in New York is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.12 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in New York? The most popular types of Queue jobs in New York are:
What are popular job titles related to Queue Manager jobs in New York? For Queue Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in New York look for? The top searched job categories for Queue Manager jobs in New York are:
What cities in New York are hiring for Queue Manager jobs? Cities in New York with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in New York as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,386 per year, or $23.3 per hour.

Active Directory Specialist

TriOptus LLC

Summit, NJ • On-site

Other

Re-posted 22 days ago

Job description


Required Competencies: Knowledge, Skills, and Abilities:
  • Ability to effectively communicate with both technical and non-technical team members.
  • Ability to effectively understand complex Active Directory environments and work with different teams to navigate the migration strategies.
  • Ability to manage service now queues and have understanding of queue manager responsibilities

Strong interpersonal skills, especially regarding:
  • Teamwork and collaboration
  • Client focus
  • Verbal and written communication
  • Knowledge of Cell Therapy Facility (CTF) IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.
  • Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices.
  • Knowledge of pharmaceutical, manufacturing and laboratory systems and equipment that support Biologics and clinical manufacturing.
  • Strong technical and problem-solving skills and the ability to work independently.
  • Demonstrated success working in a high-performing, business results-driven environment.
  • Knowledge of Cybersecurity, patching and IT Life Cycle Management (LCM).
  • Understanding of computer system validation.

Education and Experience:
  • Bachelor's degree in computer engineering or MIS discipline or commensurate experience.
  • Minimum 7 years of hands on experience in complex active directory environments.
  • Must have experience in migration of domains.
  • Must have Service Now experience
  • Understanding of supply chain, manufacturing domains and supporting technology including manufacturing and supply chain ERP systems (e.g. Oracle, SAP).
  • Working knowledge of regulatory requirements and how they relate to existing and new business systems and practices, primarily GxP.
  • Sound understanding of a Cell Therapy manufacturing facility IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.

Duties and Responsibilities:
  • Manage the Active Directory requirements across IT shared landscape across the Cell Therapy site IT systems like Printers (connected to Manufacturing Network only), Switches, WiFi, Laptops, IT Architecture and IT Infrastructure including Network, Servers, HMIs etc.
  • Maintain the computer and user accounts for different applications (with local domains)
  • Manage the Service Now queue; in queue manager capacity and route them to right queues
  • Own the local Active Directory instances and work with Shared IT departments to implement patches and remediate any vulnerabilities.
  • Work with Cyber security teams to maintain the AD requirements for all equipment and software in manufacturing facility.
  • Monitor, track and reduce ServiceNow tickets related to IT Infrastructure.
  • Own the Disaster Recovery of local computerized systems and be the main POC during P1 and P2 ServiceNow tickets
  • Front Line of support for any Infrastructure related outages and outage planning.
  • Maintain IT spares and inventory.

Skills:
  • Active Directory: 6 to 10 years
  • service now: 3 to 5 years
  • Windows Server: 6 to 10 years

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