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Queue Manager Jobs in Bronx, NY (NOW HIRING)

Robert Half

Project Manager/Sr. Consultant

Manhattan, NY · On-site

$63.34 - $73.34/hr

Identify opportunities to streamline request handling and improve queue management for infrastructure-related work. * Encourage effective coordination among teams responsible for data center, server ...

Highbridge Consulting LLC

Content Coordinator

Newark, NJ · On-site

$31.50/hr

Queue Management * Support production queue for internal/external audiobook providers * Gather necessary elements for audiobook production * Prioritize workflow based on stakeholder input * Track ...

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$44

How much do queue manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for queue manager in Bronx, NY is $22.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.02 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

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Queue Manager jobs near you

IBM MQ Administration - On Client W2

UNICOM TECHNOLOGIES INC

Jersey City, NJ • On-site

$70/hr

Other

Re-posted 2 days ago

Job description

IBM MQ administration - Location: Columbus, Jersey City or Plano.
Max BR: $70/hr w2
onsite 5 days per week
Roles and Responsibilities:
Looking for as much of these items as we can get:
In-depth experience with IBM MQ/IIB functionality, design, integration, and implementation.
Performing MQ and IIB systems programming in a zSeries operating system environment involving maintenance.
Provide MQ administration support to multiple applications.
With analysis, plan, MQ upgrades to new version and apply maintenance. Experience with installation, maintaining, and implementation of z/OS and ISV software .
Understanding Queue Manager, queues, channels and other MQ objects.
Add queue managers to clusters, queue sharing group for load balancing and failover.
Provide technical expertise throughout the software lifecycle including design, implementation, and delivery.
Understanding cloud, virtualization, APIs, and modern software languages.
Software development experience in one or more general purpose programming languages: Python, Java, Go, JCL, REXX, PERL, PHP, JYTHON, zOSMF Workflows, J2EE, MVC, JDBC, Servlets, Ansible.
Understanding or have experience with agile and lean philosophies.
A Plus is knowledge of tuning MQ using SMF or other reporting.
Strong critical thinking and problem-solving skills with clear communication.
Ability to collaborate with different roles to achieve common goals
Understanding of RACF/ACF2 security.
Understanding SYSPLEX technology
Must be work well within the team.
Dress Codes:
Business Casual
Additional Skills:
This is MQ Series on the Mainframe also known as IBM MQ on Z.

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