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Queue Manager Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

You stay organized and manage your time well across a busy ticket queue * You're comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

You stay organized and manage your time well across a busy ticket queue * You're comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills ...

WRIGHT WISNER DISTRIBUTING CORP

POS Coordinator

Rochester, NY · On-site

$21.70 - $26.04/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Queue to ensure placement has been accomplished. Follow up on all variances by contacting the ... Sales Managers are to provide an updated sales reps chain matrix. 7. Manage neon breakage: ensure ...

WRIGHT WISNER DISTRIBUTING CORP

POS Coordinator

Rochester, NY · On-site

$21.70 - $26.04/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Queue to ensure placement has been accomplished. Follow up on all variances by contacting the ... Sales Managers are to provide an updated sales reps chain matrix. 7. Manage neon breakage: ensure ...

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Queue Manager information

See Rochester, NY salary details

$12

$20

$42

How much do queue manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for queue manager in Rochester, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.87 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Rochester, NY? The most popular types of Queue jobs in Rochester, NY are:
What are popular job titles related to Queue Manager jobs in Rochester, NY? For Queue Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Rochester, NY look for? The top searched job categories for Queue Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Queue Manager jobs? Cities near Rochester, NY with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,637 per year, or $21 per hour.

Administrative Assistant

Leone Plumbing & Heating Inc

Rochester, NY • On-site

$22 - $25/hr

Full-time

Re-posted 22 days ago

Job description

About the Role:

The Administrative Assistant plays a crucial role in ensuring the smooth and efficient operation of the office by providing comprehensive administrative support to the team. This position is responsible for managing customer scheduling, coordinating service work, and handling Technician schedules to optimize time management and organizational effectiveness. The role requires maintaining accurate records and managing multi-line phone systems to facilitate clear and professional communication both internally and externally. The Administrative Assistant acts as a key point of contact, supporting various clerical tasks that contribute to the overall productivity of the office environment. Ultimately, this position enables leadership and staff to focus on their core responsibilities by managing essential administrative functions with precision and professionalism.

Responsibilities:

  • Perform general clerical duties such as filing, data entry, document preparation, and records management to maintain organized office operations.
  • Service Dispatching & Job Coordination

  • Workflow & Job Queue Management

  • Customer & Technician Communication

  • Project & Installation Tracking

  • CRM / Customer Management Software

  • Microsoft Excel & Reporting

  • Scheduling & Resource Allocation

  • Cost Estimating Support

  • Vendor Coordination

  • Ability to multitask

  • Documentation & Scope Management

  • Completion Reporting

Minimum Qualifications:

  • High school diploma or equivalent required; associate degree or higher preferred.
  • Proven experience in an administrative or office support role, demonstrating proficiency in calendar management and travel coordination.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Excellent verbal and written communication skills.
  • Proficiency with standard office software such as Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

  • Experience working in a fast-paced professional environment.
  • Familiarity with records management systems and office equipment.
  • Ability to handle confidential information with discretion and professionalism.
  • Knowledge of project management tools or software.
  • Additional language skills or experience supporting remote or distributed teams.

Skills:

The required skills such as general administrative abilities and calendar management are essential for organizing daily schedules and ensuring meetings and appointments are efficiently planned. Maintaining schedule and arranging service work require attention to detail and strong coordination skills to avoid conflicts and maximize productivity. General clerical skills and records management are used daily to keep the office organized and ensure that important documents are accessible and properly filed. Handling multi-line phone systems and travel arrangements demands excellent communication and multitasking capabilities to manage inquiries and logistics smoothly. Preferred skills like familiarity with records management systems and project management tools enhance the ability to support complex workflows and contribute to a more streamlined office environment.