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Queue Manager Jobs in Rochester, NY (NOW HIRING)

Sr Manager, Client Account Services

Rochester, NY · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Perform quality assurance audits of tasks in the queue and provide feedback and guidance on best ... Technical project management/coordination skills to make high quality business decisions based on a ...

Oracle DBA with Exadata

Canandaigua, NY · On-site

$48.25 - $65.50/hr

Work within a team environment, manage systems, lead upgrades, coordinate installs and work from a ticketing queue. Preferred Qualifications * Cloud experience, preferably AWS * Experience managing ...

New

Manage assigned ticket and task queue to meet deadlines and other milestones * Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools ADDITIONAL ...

New

Oracle DBA with Exadata

Canandaigua, NY · On-site

$48.25 - $65.50/hr

Work within a team environment, manage systems, lead upgrades, coordinate installs and work from a ticketing queue. Preferred Qualifications * Cloud experience, preferably AWS * Experience managing ...

New

Analyst III, Technical Support

Rochester, NY · On-site

$77K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... queue and on site, partnering with multiple teams to resolve issues and improve user experience. Key Skills: End User Computing Support, Desktop Support, Application Support, Incident Management ...

Analyst III, Technical Support

Rochester, NY · On-site

$77K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... queue and on site, partnering with multiple teams to resolve issues and improve user experience. Key Skills: End User Computing Support, Desktop Support, Application Support, Incident Management ...

Showing results 21-40

Queue Manager information

See Rochester, NY salary details

$12

$20

$42

How much do queue manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for queue manager in Rochester, NY is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.87 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Rochester, NY? The most popular types of Queue jobs in Rochester, NY are:
What are popular job titles related to Queue Manager jobs in Rochester, NY? For Queue Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Rochester, NY look for? The top searched job categories for Queue Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Queue Manager jobs? Cities near Rochester, NY with the most Queue Manager job openings:
Infographic showing various Queue Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,637 per year, or $21 per hour.

Supply Chain Shift Manager

Novolex

Canandaigua, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago


Novolex rating

7.3

Company rating: 7.3 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

59th of 119 rated packaging manufacturers


Job description

Company OverviewWhy Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

**This position will work an A shift schedule (12am-8am)

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

This position will be responsible for the supervision, engagement, training, coaching and counseling of the Lift Truck Operators, Team Leads and Shift Coordinators working the same shift.  The Supply Chain Shift Managers works with employees to ensure the highest levels of productivity and throughput are achieved, while being responsible for the daily execution of the operations plan to ensure that all customer orders are shipped based on priority without compromising quality or Customer Service Levels.

Responsibilities:

  • Supervise, engage, coach and counsel the Lift Truck Operators, Team Leads and Shift Coordinators working the same shift
  • Lead daily Tier 0 & Tier 1 meetings, ensuring standard work is followed, and all issues and problems are resolved or routed appropriately
  • Responsible for the daily execution of the operations plan created by the Supply Chain Manager
  • Works with the Supply Chain Coordinators to monitor order queue, and ensures balance of labor, equipment and warehouse work tasks
  • Quickly addresses any problems, issues or adjustments as required to complete the operations plan and ensure on time customer shipments
  • Ensures safety in the workspace by conducting safety audits, safety training and encouraging a safety orientated culture during their shift
  • Monitors operator productivity and provides constructive feedback to help operators obtain and maintain maximum productivity levels
  • Develops and implements supply chain plans that may affect the production, distribution, and inventory of finished products in order to enhance product flow
  • Assists in the development of policies, guidelines, and procedures to ensure quality and cost control
  • Understands the cost drivers at the site, and works to minimize and reduce costs without sacrificing quality or customer deliveries
  • Conducts distribution and network studies, monitors inventory, and analyzes requirements in order to develop strategies to achieve desired delivery times and order fill rates
  • Drives innovation and Continuous Improvement at the site, is a champion of Change Management to support operational improvements
  • Maintains appropriate records and prepares reports
  • Coordinates logistics activities with internal and external customers
  • Ensures Automatic Guided Vehicle (AGV) tasking and usage to maximize productivity

Qualifications:

  • BA/BS Degree Preferred in logistics or related field
  • 5+ years business experience in Distribution/Warehouse Logistics
  • Previous supervisory experience preferred
  • Strong leadership and interpersonal skills
  • Experience with Warehouse Management Systems (WMS); JDA (Red Prairie) a plus
  • Self-Directed & demonstrates the ability to proactively identify and resolve discrepancies or potential issues
  • Excellent written and verbal communication skills
  • Detail orientated, with high analytical ability
  • Demonstrated financial acumen
  • Excellent problem identification & follow through to issue resolution
  • Strong organizational skills with the ability to multi-task and prioritize
  • Demonstrates the ability to work well with a variety of individuals.
  • Demonstrates an understanding of automated distribution

A reasonable estimate of the current range is $83,000-105,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program.

#LI-TM1

#INDSalaried

Company BenefitsWhat You'll Get From UsBenefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.

Formerly Pactiv Evergreen

Employment Type: FULL_TIME

What Novolex employees say

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