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Desk Manager Jobs in Rochester, NY (NOW HIRING)

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

Front Office Manager responsibilities are: * Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets * Ensuring timely ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

Front Office Manager Responsibilities Are: * Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets * Ensuring timely ...

Schulte Companies

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Schulte Companies

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Planet Fitness

Front Desk Associate

Victor, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Canandaigua, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Rochester, NY

Desk Manager information

See Rochester, NY salary details

$31.1K

$132.3K

$165.6K

How much do desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for desk manager in Rochester, NY is $132,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $162,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Rochester, NY? The most popular types of Desk jobs in Rochester, NY are:
What are popular job titles related to Desk Manager jobs in Rochester, NY? For Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Rochester, NY look for? The top searched job categories for Desk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desk Manager jobs? Cities near Rochester, NY with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $132,277 per year, or $63.6 per hour.

Front Desk Manager

Blue Sky Hospitality Solutions

Webster, NY • On-site

$15.50 - $20.25/hr

Full-time

Re-posted 17 days ago

Job description

About the Front Office Manager position
We are looking for a responsible Front office manager who will be in charge of our reception area, acting as our company's 'face' and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities.
You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.
Front Office Manager responsibilities are:
  • Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets
  • Ensuring timely and accurate customer service
  • Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents
  • Training and supporting office staff
  • Handling complaints and specific customers requests
  • Monitoring stock and order office supplies and troubleshooting emergencies
  • Managing mail distribution
  • Organizing office budget
  • Managing records of office expenses and costs
  • Overseeing the compliance with company's policies and security requirements

Front Office Manager requirements are:
  • 3+ years' experience of working on a Front Desk Manager or Reception Manager position
  • Profound experience in customer service, office management and basic bookkeeping procedures
  • Good experience with office machines (such as fax machines and printers)
  • Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written)
  • Strong communication and interpersonal skills
  • Good organizational, multitasking and problem-solving skills
  • High School diploma; additional certification will be a bonus

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