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Desk Manager Jobs in Rochester, NY (NOW HIRING)

Dave & Buster's, Inc.

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster's

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta ...

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

Create and manage user accounts, including password resets and access requests. * Maintain accurate ... Experience using help desk or ticketing systems, preferably Halo. * Previous customer service or ...

Spa at the Del Monte

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Rochester, NY

Desk Manager information

See Rochester, NY salary details

$31.1K

$132.3K

$165.6K

How much do desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for desk manager in Rochester, NY is $132,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $162,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Rochester, NY? The most popular types of Desk jobs in Rochester, NY are:
What are popular job titles related to Desk Manager jobs in Rochester, NY? For Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Rochester, NY look for? The top searched job categories for Desk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desk Manager jobs? Cities near Rochester, NY with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $132,277 per year, or $63.6 per hour.

Front Desk Agent

RIT Inn & Conference Center

Henrietta, NY

$16/hr

Part-time

Retirement

Re-posted 1 hour ago

Job description

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you looking for a fun, flexible, and fast-paced work environment with supportive coworkers and a chance to grow professionally? If so, please read on!

This Front Desk Agent position starts at $16/hour. We also offer great benefits, including a 401(k) plan with employer match, paid holidays employee recognition, free employee parking, discounts through RIT, and flexible scheduling. If this sounds like the right opportunity for you, apply today!

ABOUT RIT INN & CONFERENCE CENTER

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area.

We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available.

A DAY IN THE LIFE OF A FRONT DESK AGENT

As a Front Desk Agent, you are the first point of contact for our guests. Dedicated to exceptional hospitality, you make sure our guests feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes them feel welcomed and taken care of upon arrival as well as being what they remember long after their stay is over. You are knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures. With the aim of achieving high levels of cooperation and service excellence, you keep on-going communication and collaboration going with the engineering and housekeeping staff.

Organized and quick-thinking, you are often juggling several high-priority tasks at one time as you check guests in and out, take phone calls, answer guests' questions, and solve problems. You properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services. Much of your time is spent on the computer making reservations. You also run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks. It's a good thing that you are detail-oriented and good at remembering to follow through. With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained.

Always taking the time to put yourself in their shoes while maintaining a sense of urgency, you do your best to accommodate our guests' needs and preferences as efficiently as possible. You remain calm and tactful when helping challenging guests. But most of your interactions are pleasant--and even fun. You enjoy hearing about where our guests are from and what their plans are. You like giving suggestions about places for them to visit and things to do while in town. And, in order to effectively sell our guests on them, you maintain a thorough knowledge about all of our current service offerings. You feel good about the important part you play in the success of both our hotel and our guests' travels!

QUALIFICATIONS FOR A FRONT DESK AGENT

  • Customer service experience
  • Computer savvy
  • World-class customer service skills

Do you understand hospitality and the importance of accommodating guest preferences? Are you flexible and happy to help wherever you are needed? Do you have a friendly and welcoming demeanor? Are you efficient and able to effectively prioritize multiple tasks? Do you value quality? Are you respectful of privacy and confidentiality? Do you have excellent communication and interpersonal skills? If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position!

WORK SCHEDULE

This part-time entry-level hospitality position typically works days, 6:30 AM - 3:00 PM or evenings, 2:30 PM - 11:00 PM. Open weekend availability is required.

READY TO JOIN OUR HOSPITALITY TEAM?

If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 14467

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