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Front Desk Hotels Jobs in Rochester, NY (NOW HIRING)

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$17/hr

Front Desk Agent Requisition ID 2026-78205 Category Front Office Operations Job Location US-NY ... Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk . You will play a key role to ensure a great guest and ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and ...

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All JobsFront Desk Hotels JobsFront Desk Hotels Jobs in Rochester, NY

Front Desk Hotels information

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How much do front desk hotels jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front desk hotels in Rochester, NY is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a front desk hotel clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

What does a front desk hotel worker do?

A front desk hotel worker, also known as a front desk clerk or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest requests or complaints. They often use computer reservation systems and must maintain a professional appearance and good communication skills. The role typically requires a high school diploma or equivalent and may involve working flexible hours, including nights and weekends.

What is a front desk hotel staff member responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What are the biggest challenges front desk hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What front desk jobs pay the most?

Among front desk roles, hotel front desk managers and supervisors typically earn the highest salaries, often supplemented by bonuses and benefits. These positions require experience, strong customer service skills, and sometimes certifications, and they usually pay more than entry-level front desk clerk or receptionist roles.
What are popular job titles related to Front Desk Hotels jobs in Rochester, NY? For Front Desk Hotels jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Front Desk Hotels jobs in Rochester, NY look for? The top searched job categories for Front Desk Hotels jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk Hotels jobs? Cities near Rochester, NY with the most Front Desk Hotels job openings:
Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in Rochester, NY as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,149 per year, or $15.5 per hour.

Hotel Front Desk

Banta Management Services Inc

Canandaigua, NY

$13.50 - $17/hr

Full-time

Re-posted 29 days ago

Job description

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

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