ZipRecruiter

Log In

1

Front Desk Hotels Jobs in Rochester, NY (NOW HIRING)

HRI Hospitality

Guest Services Supervisor

Hilton, NY · On-site

$16 - $24/hr

Experience * 1-2 years of hotel front desk or supervisory experience preferred. * Knowledge of hotel systems (OnQ, Opera, or similar) a plus. * Prior supervisory or team lead experience preferred.

HRI Hospitality

Guest Services Supervisor

Hilton, NY · On-site

$16 - $24/hr

Pay Range: $16.00-$24.00Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management ...

Highgate Hotels L.P.

Operations Manager

Hilton, NY · On-site

$70 - $110/hr

Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift coverage in F&B operations as needed * Balance the hotel room type inventory * Ensure all areas of ...

New

HRI Hospitality

Guest Services Manager

Hilton, NY · On-site

$50K - $77K/yr

This role provides leadership, training, and direction to front desk staff, fosters a positive team ... Experience with hotel property management systems (OnQ, Opera, or similar) preferred. Skills and ...

Highgate Hotels

Maintenance Tech

Rochester, NY

... Front Desk with findings. * Perform other tasks/jobs as assigned by the supervisor or manager. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required.

DelMonte Hotel Group

Spa Coordinator

Pittsford, NY · On-site

$16.50 - $16.75/hr

... Spa and hotel, i.e. restaurant, lounge, room service. • Update Engineering department on any maintenance issues. • Assist in maintaining the cleanliness of the Front Desk, Retail area ...

Spa at the Del Monte

Spa Coordinator

Pittsford, NY · On-site

$16.50 - $16.75/hr

... Spa and hotel, i.e. restaurant, lounge, room service. • Update Engineering department on any maintenance issues. • Assist in maintaining the cleanliness of the Front Desk, Retail area ...

Highgate Hotels

Night Auditor

Rochester, NY

$14.50 - $19.25/hr

... to hotel standards. * Prepare and distribute month-end reports. * Audit and reconcile all Front Desk work. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

New

HRI Hospitality

Guest Services Agent

Hilton, NY

$14 - $21/hr

Located in the heart of Virginia's capital in the historic Miller & Rhoads building, this hotel is ... Maintain a clean and organized front desk and lobby area. * Willingness to work varied shifts ...

previous page

Showing results 41-60

All JobsFront Desk Hotels JobsFront Desk Hotels Jobs in Rochester, NY

Front Desk Hotels information

See Rochester, NY salary details

$9

$15

$20

How much do front desk hotels jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front desk hotels in Rochester, NY is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.07 per hour, depending on experience, location, and employer.

What is a front desk hotel staff member responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What are the biggest challenges front desk hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What are the key skills and qualifications needed to thrive as a front desk hotel clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

How to work in front desk hotels?

To work as a front desk hotel employee, candidates typically need good communication and customer service skills, along with basic computer proficiency. A high school diploma or equivalent is usually required, and some positions may require previous experience or relevant certifications. The role involves handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries in a fast-paced environment.

Is front desk hotel staff a hard job?

Front desk hotel staff roles can be demanding as they require strong customer service skills, multitasking, and handling guest inquiries or complaints. The job often involves working flexible hours, including nights, weekends, and holidays, and requires the ability to stay calm under pressure. Physical stamina and basic computer skills are also important for managing reservations and check-ins.

What does a front desk hotel worker do?

A front desk hotel worker, often called a front desk clerk or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries or complaints. They typically use hotel management software and need good communication and customer service skills. The role often requires working flexible hours, including nights and weekends.

What front desk jobs pay the most?

Senior front desk roles such as hotel managers or front office managers typically offer the highest pay within front desk jobs, often earning higher salaries due to increased responsibilities and experience requirements. These positions may require management skills, industry certifications, and extensive customer service experience. Compensation varies by location and hotel size but generally exceeds entry-level front desk clerk wages.

What are popular job titles related to Front Desk Hotels jobs in Rochester, NY?

For Front Desk Hotels jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotels jobs in Rochester, NY look for?

The top searched job categories for Front Desk Hotels jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Front Desk Hotels jobs?

Cities near Rochester, NY with the most Front Desk Hotels job openings:

Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in Rochester, NY as of August 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,149 per year, or $15.5 per hour.

Front Desk Agent: 7am- 3pm and 3pm-11pm

Schulte Companies

Victor, NY • On-site

$13.75 - $17.25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Schulte Hospitality Groupis seeking a dynamic, service-orientedGuest Service Representativeto join our team!SHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?When you joinSHGyou'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!SHGprovides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:Schulte Hospitality Groupis a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focus on personal recognition
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
  • Keep front desk area clean and organized.
  • Assisting with lobby activation as needed.
  • Utilize proper procedures when handling guest PPI data.
  • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
  • Attends promptly to guest needs and inquiries
  • Perform various other duties as assigned
  • Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

  • Minimum of one (1) year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Schulte logo

About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

Facebook

View All Schulte Jobs

Apply