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Front Desk Hotels Jobs in Rochester, NY (NOW HIRING)

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and ...

RIT Inn and Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why ... of the Front Desk. * Be knowledgeable of the hours of operation of all hotel services and ...

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why ... of the Front Desk. * Be knowledgeable of the hours of operation of all hotel services and ...

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why ... of the Front Desk. * Be knowledgeable of the hours of operation of all hotel services and ...

Schulte

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

Schulte Companies

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

Schulte Companies

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

Schulte

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education Knowledge, Skills and Abilities * Basic computer skills * Ability to communicate effectively verbally and in ...

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All JobsFront Desk Hotels JobsFront Desk Hotels Jobs in Rochester, NY

Front Desk Hotels information

See Rochester, NY salary details

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How much do front desk hotels jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for front desk hotels in Rochester, NY is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.07 per hour, depending on experience, location, and employer.

What is a front desk hotel staff member responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What are the biggest challenges front desk hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What are the key skills and qualifications needed to thrive as a front desk hotel clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

How to work in front desk hotels?

To work as a front desk hotel employee, candidates typically need good communication and customer service skills, along with basic computer proficiency. A high school diploma or equivalent is usually required, and some positions may require previous experience or relevant certifications. The role involves handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries in a fast-paced environment.

Is front desk hotel staff a hard job?

Front desk hotel staff roles can be demanding as they require strong customer service skills, multitasking, and handling guest inquiries or complaints. The job often involves working flexible hours, including nights, weekends, and holidays, and requires the ability to stay calm under pressure. Physical stamina and basic computer skills are also important for managing reservations and check-ins.

What does a front desk hotel worker do?

A front desk hotel worker, often called a front desk clerk or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries or complaints. They typically use hotel management software and need good communication and customer service skills. The role often requires working flexible hours, including nights and weekends.

What front desk jobs pay the most?

Senior front desk roles such as hotel managers or front office managers typically offer the highest pay within front desk jobs, often earning higher salaries due to increased responsibilities and experience requirements. These positions may require management skills, industry certifications, and extensive customer service experience. Compensation varies by location and hotel size but generally exceeds entry-level front desk clerk wages.

What are popular job titles related to Front Desk Hotels jobs in Rochester, NY?

For Front Desk Hotels jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotels jobs in Rochester, NY look for?

The top searched job categories for Front Desk Hotels jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Front Desk Hotels jobs?

Cities near Rochester, NY with the most Front Desk Hotels job openings:

Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in Rochester, NY as of August 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,149 per year, or $15.5 per hour.

Evening Front Desk Clerk

DelMonte Hotel Group

Webster, NY • On-site

$16 - $16.25/hr

Other

Re-posted 11 days ago

Job description

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.• Answer telephone.• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.• Make and confirm reservations.• Monitor room availability.• Block rooms.• Program wake-up calls.• Handle guest mail and messages.• Perform check-out services.• Open and close shifts making cash drops as necessary.• Maintain market stock and coffee area as needed.• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.• Provide guests with directions and information regarding the local area.• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.• Schedule shuttle runs for guests (hotels with shuttle only).• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).• Perform laundry duties as needed (Fairfield Inn only).• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.• Solid organizational, time-management and prioritization skills• Exceptional customer service skills• Ability to multi-task in a fast-paced environment• Basic computer and administrative skills• Availability to work a flexible schedule• Maintain a valid Driver’s License from the state which you reside with no major violations.

Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $16.00 - $16.25 per hour • Comprehensive benefit packages for full-time positions• Hotel room discounts at our locations around the globe• Discounts on food and beverages• Professional development and advancement opportunities

Qualifications

Behaviors

Preferred

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group

Motivations

Preferred

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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