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Hotel Reception Front Desk Jobs in Rochester, NY

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

... of our reception area, acting as our company's 'face' and ensuring our visitors are properly ... Your duties will also include coordination of all front desk activities. You should possess a ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

... of our reception area, acting as our company's 'face' and ensuring our visitors are properly ... Your duties will also include coordination of all front desk activities. You should possess a ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk . You will play a key role to ensure a great guest and ...

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Hotel Reception Front Desk information

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How much do hotel reception front desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hotel reception front desk in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.
What are popular job titles related to Hotel Reception Front Desk jobs in Rochester, NY? For Hotel Reception Front Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Hotel Reception Front Desk jobs in Rochester, NY look for? The top searched job categories for Hotel Reception Front Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Hotel Reception Front Desk jobs? Cities near Rochester, NY with the most Hotel Reception Front Desk job openings:
Hotel Reception Front Desk jobs near you
Infographic showing various Hotel Reception Front Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,303 per year, or $16.5 per hour.

Front Desk Agent at The Whitby Hotel

Firmdale Hotels

Farmington, NY • On-site

$14 - $17.75/hr

Other

Re-posted 4 days ago

Job description

Front Desk Agent

The Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards.

Duties and Responsibilities
  • Warmly greet all guests and patrons upon entering and departing the hotel.
  • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently.
  • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information.
  • Maintain strict confidentiality of all hotel guest information and records
  • Offer all guests assistance with luggage to their rooms politely and efficiently.
  • Carry out a daily in-house guest reservation and correspondence audit.
  • Maintain efficiency and friendliness during the entire checkout.
  • Work to resolve any guest complaints or queries following Firmdale standards.
  • Apply all hotel credit procedures discreetly and tactfully.
  • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel.
  • Complete all filing according to hotel standards.
  • Accurately record all reservations taken at the Front Desk accurately.
  • Follow all handover procedures at the end of every shift.
  • Make certain all charges are posted and the correct amount is billed to guests and function accounts.
  • Count assigned bank at the start and end of every shift and rectify any problems.
  • Adhere to requirements and maintain the security of cash, property and valuables located within the reception area.
  • Ensure all accounts balance with credit card machines and allowances are accounted with the correct backup.
  • Transfer accounts to sales recording accurate information and including by the correct documentation.
  • Always understand and adhere to the hotel security policy.
  • Have a thorough knowledge of the hotel and the company.
  • Maintain a clean and organized workplace.
  • Promote other Firmdale hotels and restaurants.
  • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience.
  • Carry out any other reasonable duty to assist in the smooth running of the Property.
Physical Requirements
  • Be able to stand for a complete 8-hour shift, 5 days a week.
  • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos.
  • Able to use a computer keyboard and mouse and telephone system.
  • Ability to communicate both written and verbal and use systems to document activities.
  • Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays.
Experience/Education
  • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus.
  • Previous reception or customer service experience, preferably within a 4- or 5-star hotel.
  • Excellent level of spoken and written English
  • Friendly & professional telephone etiquette
  • Ability to remain calm under pressure.
  • Work experience that requires a high level of attention to detail

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