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Hotel Reception Front Desk Jobs in Rochester, NY

DelMonte Hotel Group

Hotel Front Desk Clerk

Rochester, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and ...

Spa at the Del Monte

Hotel Front Desk Clerk

Rochester, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

... of our reception area, acting as our company's 'face' and ensuring our visitors are properly ... Your duties will also include coordination of all front desk activities. You should possess a ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk . You will play a key role to ensure a great guest and ...

Spa at the Del Monte

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk . You will play a key role to ensure a great guest and ...

ALLIANCE CLINICAL LLC

Front Desk Receptionist

Rochester, NY · On-site

$17 - $21/hr

The Front Desk Receptionist is responsible for managing and organizing front-desk patient check-ins ... Maintain an organized reception area and ensure a professional research environment. * Assist with ...

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Hotel Reception Front Desk information

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How much do hotel reception front desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hotel reception front desk in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Rochester, NY?

For Hotel Reception Front Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Rochester, NY look for?

The top searched job categories for Hotel Reception Front Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Hotel Reception Front Desk jobs?

Cities near Rochester, NY with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you
Infographic showing various Hotel Reception Front Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,303 per year, or $16.5 per hour.

Hotel Front Desk Clerk

DelMonte Hotel Group

Rochester, NY • On-site

$16 - $16.25/hr

Part-time

Posted 5 days ago

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Your specific duties in this role will include:
• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
Job Requirements
We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
Specific qualifications for the role include:
• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.
Benefits
As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
• Compensation $16.00 - $16.25
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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