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Hotel Reception Front Desk Jobs in Rochester, NY

RIT Inn and Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why ... of the Front Desk. * Be knowledgeable of the hours of operation of all hotel services and ...

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why ... of the Front Desk. * Be knowledgeable of the hours of operation of all hotel services and ...

Indus Hospitality Group, Inc

Hotel Front Desk Agent

Victor, NY · On-site

$13.75 - $17.25/hr

... hotel, i.e. restaurant, lounge, room service. * Provide guests with directions and information regarding the local area. * Assist in maintaining the cleanliness of the lobby, front entrance and ...

Benchmark

Hotel Front Desk Agent-PT

Hilton, NY · On-site

$15 - $16/hr

If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel * You will be escorting and orienting the guest to the front desk for check-in. * You will ...

Schulte Companies

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

Schulte

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

Schulte Companies

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Overview The Front Desk Assistant at DePaul's Upper Falls Square Apartments welcomes all guests and ... Maintain a neat and welcoming environment within the reception area. * Receive applications via ...

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant at DePaul's Upper Falls Square Apartments welcomes all guests and assists ... Maintain a neat and welcoming environment within the reception area. * Receive applications via ...

New

Schulte

Front Desk Agent: 7am- 3pm and 3pm-11pm

Victor, NY · On-site

$13.75 - $17.25/hr

In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in ...

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All JobsHotel Reception Front Desk JobsHotel Reception Front Desk Jobs in Rochester, NY

Hotel Reception Front Desk information

See Rochester, NY salary details

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How much do hotel reception front desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for hotel reception front desk in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Rochester, NY?

For Hotel Reception Front Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Rochester, NY look for?

The top searched job categories for Hotel Reception Front Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Hotel Reception Front Desk jobs?

Cities near Rochester, NY with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you
Infographic showing various Hotel Reception Front Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,303 per year, or $16.5 per hour.

Front Desk Agent

RIT Inn and Conference Center

Henrietta, NY • On-site

$13.50 - $17/hr

Full-time

Re-posted 21 days ago

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking

The Guest Service Associate is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

SPECIFIC RESPONSIBILITIES

  • Provide pleasant and professional services to all hotel guests.
  • Perform check-in and check-out services for guests and students.
  • Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
  • Properly record sales transactions and secure accurate payment for reservations.
  • Coordinate bell and shuttle services.
  • Answer phone calls pertaining to reservations and other guest inquiries.
  • Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk.
  • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
  • Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
  • Maintain on-going communication and collaboration with engineering and housekeeping staff, with the aim of achieving high levels of cooperation and service excellence.
  • Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
  • Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
  • Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
  • Comply with all department, hotel, and company policies and procedures.

Customer service experience and Open Availability required. Previous hotel experience preferred.

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