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Desk Manager Jobs in Rochester, NY (NOW HIRING)

Schulte Companies

Front Desk (AM & PM)

Pittsford, NY

$13.50 - $17/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Schulte

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Graham Manufacturing

Front Desk Coordinator

Batavia, NY · On-site

$21 - $25/hr

HR Manager FLSA Status & EEO Code: Non - Exempt & Administrative Support Worker Division/Department: GHM/Human Resources Level of Work: Level I Position Summary: The Front Desk Coordinator will ...

Graham Corporation

Front Desk Coordinator

Batavia, NY · On-site

$21 - $25/hr

HR Manager FLSA Status & EEO Code: Non - Exempt & Administrative Support Worker Division/Department: GHM/Human Resources Level of Work: Level I Position Summary: The Front Desk Coordinator will ...

Graham Manufacturing

Front Desk Coordinator

Batavia, NY · On-site

$21 - $25/hr

HR Manager FLSA Status & EEO Code: Non - Exempt & Administrative Support Worker Division/Department: GHM/Human Resources Level of Work: Level I Position Summary: The Front Desk Coordinator will ...

Schulte Companies

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Graham Corporation

Front Desk Coordinator

Batavia, NY · On-site

$15.50 - $20/hr

Front Desk Coordinator The Front Desk Coordinator will perform receptionist job first and for most ... Performs other duties as assigned by the HR Manager, HRBP, or his/her designate. Safety ...

Schulte

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$17/hr

Front Desk Agent Requisition ID 2026-78205 Category Front Office Operations Job Location US-NY ... The company utilizes industry-leading revenue management tools that efficiently identify and ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Rochester, NY

Desk Manager information

See Rochester, NY salary details

$31.1K

$132.3K

$165.6K

How much do desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for desk manager in Rochester, NY is $132,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $162,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Rochester, NY? The most popular types of Desk jobs in Rochester, NY are:
What are popular job titles related to Desk Manager jobs in Rochester, NY? For Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Rochester, NY look for? The top searched job categories for Desk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desk Manager jobs? Cities near Rochester, NY with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $132,277 per year, or $63.6 per hour.

Front Desk (AM & PM)

Schulte Companies

Pittsford, NY

$13.50 - $17/hr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Job description

Schulte Hospitality Groupis seeking a dynamic, service-orientedGuest Service Representativeto join our team!SHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?When you joinSHGyou'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!SHGprovides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:Schulte Hospitality Groupis a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focus on personal recognition
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
  • Keep front desk area clean and organized.
  • Assisting with lobby activation as needed.
  • Utilize proper procedures when handling guest PPI data.
  • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
  • Attends promptly to guest needs and inquiries
  • Perform various other duties as assigned
  • Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

  • Minimum of one (1) year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

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About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

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