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Overnight Front Desk Jobs in Rochester, NY (NOW HIRING)

Monroe Community College

Night Desk Attendant

Rochester, NY · On-site

$12.75 - $16.50/hr

... overnight hours, contributing directly to the well-being and success of MCC's diverse student ... Minimum of one (1) year of experience in a customer service, administrative, or front desk role ...

Everhome Rochester

Hotel Night Auditor

Rochester, NY · On-site

$17 - $18.50/hr

Guest Relations & Accounting As the Night Auditor, you maintain the front desk workflow and ... Overnight Guest Service: Provide an excellent guest experience by greeting guests warmly and ...

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Overnight Front Desk information

See Rochester, NY salary details

$9

$16

$21

How much do overnight front desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for overnight front desk in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What does an overnight front desk do?

An Overnight Front Desk employee is responsible for managing the front desk operations during nighttime hours, typically in hotels or similar establishments. Their duties often include checking in late-arriving guests, handling reservations, answering phones, addressing guest concerns, and maintaining security by monitoring entrances. They also ensure that administrative tasks are completed before the morning shift arrives. Strong communication skills and the ability to work independently are important for this role.

What are some common challenges faced by overnight front desk staff, and how can they be managed effectively?

Overnight Front Desk staff often encounter unique challenges such as handling late-night guest requests, managing security concerns, and working with limited on-site support. Staying alert during quiet periods and efficiently addressing guest needs are crucial. Building strong communication skills and being familiar with emergency protocols help manage unexpected situations. Additionally, maintaining organization and preparing for the morning shift transition ensure a smooth operation.

What is the difference between Overnight Front Desk vs Night Auditor?

AspectOvernight Front DeskNight Auditor
Primary RoleHandling guest check-ins/outs, customer service, and front desk operations during overnight hoursPerforming front desk duties plus auditing financial transactions and balancing accounts
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma; hospitality or accounting experience often preferred
Work EnvironmentHotel front desk, customer service settingHotel front desk with additional accounting responsibilities
Industry UsageCommon in hotels, motels, hospitalityCommon in hotels, especially larger properties with accounting needs

While both roles operate overnight at hotels, the Overnight Front Desk primarily focuses on guest services and front desk operations, whereas the Night Auditor combines guest services with financial auditing and account balancing. The Night Auditor's role includes accounting tasks, making it slightly more specialized in financial responsibilities.

What are the key skills and qualifications needed to thrive as an overnight front desk employee, and why are they important?

To thrive as an Overnight Front Desk employee, you need strong customer service skills, attention to detail, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and standard office equipment is typically required. Excellent communication, problem-solving, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure smooth operations, guest satisfaction, and effective handling of late-night challenges in hospitality settings.
What are the most commonly searched types of Front Desk jobs in Rochester, NY? The most popular types of Front Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Overnight Front Desk jobs? Cities near Rochester, NY with the most Overnight Front Desk job openings:
Overnight Front Desk jobs near you
Infographic showing various Overnight Front Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 71% Full Time, 26% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,303 per year, or $16.5 per hour.

Overnight Front Desk Associate

Planet Fitness

Rochester, NY • On-site

$16.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

47th of 63 rated gym and leisure clubs

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday Overnight Hours based on club needs.

Skills

  • Excellent verbal and written communication skills
  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making & problem solving skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Team player: ability to work within a team where members depend on each other to get work done.
  • Desire to learn, seek new challenges and take on additional responsibilities
  • Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
  • Hard working, enthusiastic and energetic!
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • High School Diploma or Equivalent
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
  • Paid Time Off benefits (Applicable for Full Time positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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