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Front Desk Manager Jobs in Rochester, NY (NOW HIRING)

Altitude Trampoline Park

Front Desk

Rochester, NY

$13.50 - $17.50/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat ...

Planet Fitness

Front Desk Associate

Rochester, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Batavia, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Canandaigua, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Victor, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Rochester, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Spa at the Del Monte

Front Desk Clerk

Pittsford, NY

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

DelMonte Hotel Group

Front Desk Clerk

Pittsford, NY · On-site

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

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Front Desk Manager information

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$10

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How much do front desk manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk manager in Rochester, NY is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.48 per hour, depending on experience, location, and employer.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What is the highest paid receptionist job?

The highest paid receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $50,000 annually. Executive or front desk managers in large corporations may also earn higher salaries, especially with experience and relevant certifications. Salary varies based on location, industry, and level of responsibility.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Rochester, NY? The most popular types of Front Desk jobs in Rochester, NY are:
What are popular job titles related to Front Desk Manager jobs in Rochester, NY? For Front Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Front Desk Manager jobs in Rochester, NY look for? The top searched job categories for Front Desk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk Manager jobs? Cities near Rochester, NY with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $38,707 per year, or $18.6 per hour.
Front Desk

Front Desk

Altitude Trampoline Park

Rochester, NY

$13.50 - $17.50/hr

Other

Posted 4 days ago

Altitude Trampoline Park rating

5.2

Company rating: 5.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

45th of 54 rated activity centers and activity clubs

Job description

Front Desk:

As a member of Altitude’s front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat welcome upon guest entrance and check-in.

Some responsibilities and qualifications include:

  • Provide outstanding customer service during guest check-in
  • Experience operating a POS and cash handling
  • Friendly, outgoing personality
  • Available weekends and evening shifts
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Develop ability to work without constant direct supervision and remain at assigned post
  • Maintain a positive attitude and contribute toward a quality team work environment
  • Maintain a clean, safe, fully stocked and well organized front desk

If you have the skills and positive can do attitude to create an outstanding guest check-in experience, please apply!

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