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Front Desk Assistant Jobs in Rochester, NY (NOW HIRING)

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required. Must have an ...

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required. Must have an ...

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required. Must have an ...

Altitude Trampoline Park

Front Desk

Rochester, NY

$13.50 - $17.50/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat ...

Spa at the Del Monte

Front Desk Clerk

Pittsford, NY

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. • ...

DelMonte Hotel Group

Front Desk Clerk

Pittsford, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. • ...

DelMonte Hotel Group

Front Desk Clerk

Pittsford, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. • ...

Planet Fitness

Front Desk Associate

Rochester, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Batavia, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Canandaigua, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Victor, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Rochester, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Lead Front Desk Associate

Rochester, NY · On-site

$16.50/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers ... Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.

Highgate Hotels

Front Desk Agent

Rochester, NY

$17/hr

Front Desk Agent Requisition ID 2026-78205 Category Front Office Operations Job Location US-NY ... Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ...

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How much do front desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk assistant in Rochester, NY is $14.82, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $17.07 per hour, depending on experience, location, and employer.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

More about Front Desk Assistant jobs
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Front Desk Assistant jobs near you
Front Desk Assistant

Front Desk Assistant

DePaul

Rochester, NY • On-site

$21 - $21.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Overview

The DePaul True North Apartments are now hiring a full-time Front Desk Assistant! The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required.  Must have an ability to interact in a positive manner with staff, residents and guests.  

Why work for DePaul?

  • Make a positive difference in someone's life
  • Supportive work environment
  • We value diversity
  • Opportunity for professional development and career advancement
  • Excellent benefits and competitive wages
  • Pay range for this position is $21-$21.30/hour
Responsibilities
  •  Respects and maintains Residents' rights and confidentiality.
  •  Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner.
  • Perform required screening of all individuals for safe entry into the facility.
  •  Ability to communicate effectively with persons speaking English and respond to requests promptly and cheerfully.
  • Receive all incoming calls and route them appropriately.  Document accurate messages for staff whenever they are unavailable to take calls.
  • Assist in scheduling appointments and tours.  Provide tours of the building to families and potential residents as needed or requested by supervisor. 
  • Assist tenants, vendors, staff, and visitors as needed by connecting with appropriate persons or items they are on site for.
  • Knowledgeable of site specifics to provide appropriate answers if staff are unavailable.
  • Assist with common space activities, events and set up as needed.
  • Maintain a neat and welcoming environment within the reception area.
  • Receive applications via walk-ins and route them appropriately.
  • Walk around site for rounds to ensure doors are closed and lights are off in unused rooms, and common areas are clean & organized.
  • Assist in performing clerical duties to aid in the effective and efficient operation of programs, including scheduling of community space and transportation needs of tenants.
  • Driving or transporting Residents or Tenants as needed/requested.
  • Attend staff meetings, in-services, and trainings as requested or required.
  • Perform any other duties necessary for the effective and efficient operation of the community.
    • Qualifications

    Education: High School diploma with training in a business office setting preferred.  Notary Public preferred.

    Other:  Valid New York State driver's license that meets the qualifications set by agency's clean driving record  policy. Must be at least Eighteen (18) years of age.

    Experience: Microsoft Office skills and a knowledge of general office procedures required.  Ability to interact in a positive manner with staff, residents, and guests

    Benefits

    This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match, Employee Discount Programs,  Free Parking and Staff Recognition Programs.

    DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.

    Employment Type: FULL_TIME

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