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Front Desk Assistant Jobs in Rochester, NY (NOW HIRING)

Homewood Suites Rochester

Front Desk Agent

Rochester, NY

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Highgate Hotels

Front Desk Agent

Rochester, NY

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$16 - $17/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

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Front Desk Assistant information

See Rochester, NY salary details

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How much do front desk assistant jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for front desk assistant in Rochester, NY is $14.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $17.07 per hour, depending on experience, location, and employer.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Rochester, NY? The most popular types of Front Desk jobs in Rochester, NY are:
What are popular job titles related to Front Desk Assistant jobs in Rochester, NY? For Front Desk Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Rochester, NY look for? The top searched job categories for Front Desk Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk Assistant jobs? Cities near Rochester, NY with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,887 per year, or $14.8 per hour.

Front Desk Agent

RIT Inn & Conference Center

Henrietta, NY

$13.50 - $17/hr

Full-time

Re-posted 20 days ago

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking

The Guest Service Associate is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

SPECIFIC RESPONSIBILITIES

  • Provide pleasant and professional services to all hotel guests.
  • Perform check-in and check-out services for guests and students.
  • Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
  • Properly record sales transactions and secure accurate payment for reservations.
  • Coordinate bell and shuttle services.
  • Answer phone calls pertaining to reservations and other guest inquiries.
  • Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk.
  • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
  • Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
  • Maintain on-going communication and collaboration with engineering and housekeeping staff, with the aim of achieving high levels of cooperation and service excellence.
  • Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
  • Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
  • Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
  • Comply with all department, hotel, and company policies and procedures.

Customer service experience and Open Availability required. Previous hotel experience preferred.

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