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Front Desk Assistant Jobs in Rochester, NY (NOW HIRING)

Schulte Companies

Front Desk Supervisor

Victor, NY

$16.25 - $21/hr

Assign specific duties to staff for efficient operation of department. * Assist in training new ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Homewood Suites Rochester

Front Desk Agent

Rochester, NY

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Highgate Hotels

Front Desk Agent

Rochester, NY

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$16 - $17/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Assign specific duties to staff for efficient operation of department. * Assist in training new ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Schulte Companies

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Assign specific duties to staff for efficient operation of department. * Assist in training new ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

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All JobsFront Desk JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Rochester, NY

Front Desk Assistant information

See Rochester, NY salary details

$8

$14

$21

How much do front desk assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front desk assistant in Rochester, NY is $14.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $17.07 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Rochester, NY? The most popular types of Front Desk jobs in Rochester, NY are:
What are popular job titles related to Front Desk Assistant jobs in Rochester, NY? For Front Desk Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Rochester, NY look for? The top searched job categories for Front Desk Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk Assistant jobs? Cities near Rochester, NY with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, and 21% Temporary. Highlights an 100% In-person job distribution, with an average salary of $30,887 per year, or $14.8 per hour.

Front Desk Representative

Goldfish Swim School

Rochester, NY • On-site

$16.50/hr

Part-time

Re-posted 10 days ago

Job description

Responsive recruiter
Make waves and pave the way for your career!
At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities

Primary Responsibilities:
  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships

Job Qualifications and Skills:
  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy
  • Strong work ethic

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities:
  1. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
  2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  3. Processes student registrations using effective sales/customer service techniques.
  4. Schedules and manages birthday/pool parties.
  5. Resolves customer concerns/complaints using a professional approach.
  6. Assists clients with purchases of merchandise and vending.
  7. Greets parents and students as they report to the front desk.
  8. Checks in students on the attendance tracking system.
  9. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  10. Monitors snack shack area and provides guidance to snack shack staff.
  11. Checks voicemail and email correspondence and responds in a timely manner.
  12. Updates informational displays with accurate and timely promotions and literature..
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Work 1 swim instructor/lifeguard shift per week
  17. All other duties as assigned

Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification preferred .
Compensation: $16.50 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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