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Front Desk Assistant Jobs in Rochester, NY (NOW HIRING)

Royal Lahaina Resort

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

Assign specific duties to staff for efficient operation of department. * Assist in training new ... In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate ...

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Hilton Worldwide Holdings

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

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Front Desk Assistant information

See Rochester, NY salary details

$8

$14

$21

How much do front desk assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for front desk assistant in Rochester, NY is $14.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $17.07 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Rochester, NY?

The most popular types of Front Desk jobs in Rochester, NY are:

What are popular job titles related to Front Desk Assistant jobs in Rochester, NY?

For Front Desk Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Front Desk Assistant jobs in Rochester, NY look for?

The top searched job categories for Front Desk Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Front Desk Assistant jobs?

Cities near Rochester, NY with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, and 21% Temporary. Highlights an 100% In-person job distribution, with an average salary of $30,887 per year, or $14.8 per hour.

Hotel Front Desk Supervisor

Indus Hospitality Group, Inc

Brockport, NY

$15.75 - $20.25/hr

Other

Re-posted 23 days ago

Job description

Summary

The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.


Responsibilities

  • Provide pleasant and professional services to all guests.
  • Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.  
  • Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.
  • Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
  • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
  • Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions. 
  • Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence. 
  • Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies. 
  • Ensure the cleanliness of the front office, lobby, and surrounding areas.
  • Properly maintain all work equipment, tools, and supplies.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
  • Responsible for knowing and complying with all items on the position’s training checklist.
  • Comply with all department, hotel, and company policies and procedures.
  • Perform any assigned task not outlined above that the associate has the ability to perform.
  • Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)


Qualifications

Six to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.


Physical Demands

The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 


Work Environment

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.


Why Join Indus Hospitality Group?


At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.

Come grow with us at Indus Hospitality Group!