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Front Desk Receptionist Jobs in Rochester, NY (NOW HIRING)

Hilton East

Receptionist

Hilton, NY · On-site

$16/hr

The front desk receptionist main responsibility is being the first impression and contact point for our residents and guests. The front desk receptionist is a direct reflection of the image that we ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

Scheduling shifts and supervising front-office personnel including receptionists, security guards ... Desk Manager or Reception Manager position * Profound experience in customer service, office ...

Blue Sky Hospitality Solutions

Front Desk Manager

Webster, NY · On-site

$15.50 - $20.25/hr

Scheduling shifts and supervising front-office personnel including receptionists, security guards ... Desk Manager or Reception Manager position * Profound experience in customer service, office ...

Leisure Care

Receptionist

Rochester, NY · On-site

$15.50 - $20.50/hr

We are now seeking a Receptionist to join our team ... This position is responsible for the front desk duties in addition to carrying out general ...

Robert Half

Receptionist

Rochester, NY · On-site

$17.10 - $19.80/hr

We are looking for a detail-oriented and personable Receptionist to support daily front-desk operations for a non-profit organization in Rochester, New York. This Contract position is well suited for ...

Aaron Manor

Receptionist

Fairport, NY · On-site

$15 - $19.75/hr

Receptionist Position We are seeking a motivated customer service driven individual to join our ... Customer service attitude You will coordinate front-desk activities, including distributing ...

Robert Half

Receptionist

Rochester, NY · On-site

$18.05 - $19/hr

We are looking for a detail-oriented Receptionist to support daily front-desk operations for a healthcare organization in Rochester, New York. This Contract position requires someone who can create a ...

Altitude Trampoline Park

Front Desk

Rochester, NY

$13.50 - $17.50/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat ...

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Front Desk Receptionist information

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How much do front desk receptionist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for front desk receptionist in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What is a front desk receptionist?

Front desk receptionists are professionals who serve as the first point of contact for visitors, clients, and employees at an organization. They are responsible for greeting guests, answering phone calls, responding to inquiries, and directing people to the appropriate departments or personnel. Additionally, front desk receptionists often handle administrative tasks such as managing appointments, sorting mail, and maintaining a welcoming reception area. Their role is crucial for creating a positive first impression of the company.

What does a front desk receptionist do?

A front desk receptionist is the first point of contact at a large company or office. Daily duties and responsibilities of a front desk receptionist include greeting and signing in visitors, receiving and sorting mail, scheduling meetings, and coordinating office activities. They are also in charge of answering calls, fielding questions from callers, operating a switchboard, and relaying messages to office employees. Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.

What are the key skills and qualifications needed to thrive as a front desk receptionist, and why are they important?

To thrive as a Front Desk Receptionist, strong organizational skills, attention to detail, and basic administrative knowledge are essential, often supported by a high school diploma or equivalent. Familiarity with office management software, multi-line phone systems, and scheduling tools is typically required. Exceptional interpersonal skills, professionalism, and the ability to remain calm under pressure help someone stand out in this role. These competencies ensure efficient office operations, positive first impressions, and high-quality service for clients and visitors.

What are some common challenges a front desk receptionist might face, and how can they be addressed?

Front Desk Receptionists often encounter challenges such as managing multiple tasks simultaneously, handling difficult or upset visitors, and maintaining organization during busy periods. To address these, strong time-management and communication skills are essential. Many receptionists find it helpful to prioritize tasks, remain calm under pressure, and use organizational tools like scheduling software. Supportive team environments and clear protocols also make it easier to resolve issues efficiently and maintain a welcoming atmosphere.

What is the difference between Front Desk Receptionist vs Office Assistant?

AspectFront Desk ReceptionistOffice Assistant
Primary RoleGreeting visitors, answering phones, scheduling appointmentsSupporting office operations, data entry, filing
Work EnvironmentFront lobby, reception areaOffice, administrative areas
Required SkillsCommunication, customer service, organizationAdministrative skills, multitasking, computer proficiency
Common CertificationsNone required, but customer service training helpfulNone typically required

While both roles support office functions, a Front Desk Receptionist primarily manages visitor interactions and front-office duties, whereas an Office Assistant handles broader administrative tasks behind the scenes. The roles often overlap but serve different focal points within an organization.

Can a shy person be a front desk receptionist?

A front desk receptionist role involves greeting visitors, answering phones, and managing schedules, which requires good communication skills. While being shy may present challenges, developing interpersonal skills and gaining experience can help shy individuals succeed in this position.

How much do front desk receptionists earn?

Front desk receptionists typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, and the role often requires good communication and organizational skills.
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Cities near Rochester, NY with the most Front Desk Receptionist job openings:

Front Desk Receptionist jobs near you
Infographic showing various Front Desk Receptionist job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 64% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,303 per year, or $16.5 per hour.

Front Desk Receptionist

ALLIANCE CLINICAL LLC

Rochester, NY • On-site

$17 - $21/hr

Full-time

Posted 8 days ago

Job description

Summary:

The Front Desk Receptionist is responsible for managing and organizing front-desk patient check-ins for initial and follow-up research visits. This position requires a patient-facing professional who represents the site location as well as the company as a whole. This role also supports clinical research operations by assisting with participant flow, maintaining study visit schedules, and ensuring a professional and welcoming environment for research participants, sponsors, and site visitors.


Essential Duties and Responsibilities:

  • Greet patients.
  • Answer questions regarding site location, services, programs, fees, payments, and registration.
  • Schedule patient appointments.
  • Verify participant identification and ensure completion of required sign-in documentation.
  • Notify research staff of participant arrivals and assist with visit flow coordination.
  • Maintain an organized reception area and ensure a professional research environment.
  • Assist with visitor logs, sponsor/monitor sign-in, and vendor check-in processes.
  • Support site administrative tasks, including filing, scanning, and document management.
  • Coordinate with clinical research coordinators, investigators, and site leadership to support daily operations.
  • Perform clerical work.
  • Disseminate information to research staff.
  • Coordinate the daily administration of doctors, staff, visitors, and patients at the research site.
  • Answer phones and respond to in-person patient inquiries.
  • Perform other duties as assigned.


Qualifications:

  • High school diploma or GED required.
  • Strong administrative, organizational, and planning skills required.
  • Basic proficiency in Microsoft Office required.
  • Must have strong attention to detail.
  • Knowledge of medical terminology preferred.
  • Bilingual preferred.
  • Excellent customer service skills.
  • A proven ability to multitask in a rapidly changing environment.


Certificates, Licenses, and Registrations:

  • Medical Assistant Certification preferred.


ACN does not provide visa sponsorship for this role. Candidates who will require immigration or visa sponsorship at any time now or in the future (including, but not limited to, H‑1B, TN, or STEM OPT training plans) are not eligible for this role.


About the Company:

At Alliance Clinical Network, our mission is to advance medical research by enrolling diverse populations in high-quality clinical trials. We are committed to maintaining the highest standards of integrity and excellence, and to ensuring that every participant receives respectful and compassionate care. We strive to build a tightly knit, supportive and collaborative environment where our team members can thrive and make meaningful contributions to human health.