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Queue Manager Jobs in New York (NOW HIRING)

Prologis

Manager, Grid Strategy & Interconnection

East Rutherford, NJ · On-site

$102K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Prologis

Manager, Grid Strategy & Interconnection

New York, NY · On-site

$110K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Gemini

Director, Fraud

New York, NY · On-site +1

  • Medical

  • Retirement

Own Fraud Key Performance Indicators (KPIs) end-to-end - define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where ...

Gemini

Director, Fraud

New York, NY · On-site

  • Medical

  • Retirement

Own Fraud Key Performance Indicators (KPIs) end-to-end - define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where ...

TWST Events

Be Seen First

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a queue of support tickets, prioritizing by urgency and business impact while meeting or exceeding established service-level agreements; accurately categorizing, documenting, and tracking all ...

Skill

PACE Buyer -- Buyers Desk [SK-11879]

Manhattan, NY · On-site

$28 - $33/hr

  • Medical

  • Retirement

Proven ability to manage a diverse queue of requests at various stages while consistently meeting service level agreements. * Strong cross-functional communication skills, enabling effective ...

Alteva RCM

Account Director

New York, NY · On-site

$120K - $165K/yr

Build and execute efficient work queue management and account assignment * Own new provider setup and maintenance as needed Reporting & Analysis * Prepare and review reports on billing performance ...

Betterment

Sr. CX Programs & Automation Manager

New York, NY · On-site

$130K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will not own BAU Zendesk maintenance or queue management. Your job is to ship AI that makes our customers' experience better and our agents' work more effective - and to do it with rigor, speed ...

Aquent

PACE Buyer - Buyers Desk

Manhattan, NY · On-site

$28 - $33/hr

  • Medical

  • Retirement

Proven ability to manage a diverse queue of requests at various stages while consistently meeting service level agreements. * Strong cross-functional communication skills, enabling effective ...

Alteva RCM

Account Director

New York, NY

$120K - $165K/yr

Build and execute efficient work queue management and account assignment * Own new provider setup and maintenance as needed Reporting & Analysis * Prepare and review reports on billing performance ...

Queueleads

Sales Representative

Jersey City, NJ · Remote

Queue Leads | Type: Remote, Commission-Based | Schedule: Flexible Overview Queue Leads is looking ... The Role You will be responsible for building and managing your own sales pipeline to help local ...

New

Fluidstack

Contracts Manager

New York, NY · On-site

$105K - $133K/yr

Own your contract queue end to end: intake to signature, with turnaround times the business can plan around. * Build the scalable machinery: templates, playbooks, and AI-assisted review that let ...

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Queue Manager information

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$13

$23

$46

How much do queue manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for queue manager in New York is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.12 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in New York? The most popular types of Queue jobs in New York are:
What are popular job titles related to Queue Manager jobs in New York? For Queue Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in New York look for? The top searched job categories for Queue Manager jobs in New York are:
What cities in New York are hiring for Queue Manager jobs? Cities in New York with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in New York as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,386 per year, or $23.3 per hour.

Analyst Procurement Operations

MSG Entertainment Holdings, LLC

New York, NY • On-site

Full-time

Posted 7 days ago

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Procurement Operations Analyst is a multi-disciplinary role responsible for end-to-end Source-to-Pay (S2P) process documentation and governance, Procurement analytics and performance reporting, Req-to-PO operational execution, P2P compliance, vendor qualification and risk assessment, Coupa SIM supplier onboarding, and ServiceNow ticket administration. This role supports the standardization, measurement, and continuous improvement of Procurement operations across the MSG Family of Companies.
What will you do?
End-to-End S2P Process Support & Documentation
  • Develop, document, and maintain standard operating procedures (SOPs) for all Source-to-Pay workflows
  • Create and update RACI matrices, approval authority matrices, and governance frameworks
  • Map current-state and future-state process flows across Procurement operations
  • Ensure process documentation remains audit-ready and aligned with internal controls

Procurement Policy & Governance Execution
  • Draft, revise, and maintain Procurement policies and procedural guidelines
  • Support exception management processes and document policy deviation rationale
  • Maintain audit-ready documentation for internal and external compliance reviews
  • Partner with Legal, Finance, and Compliance to ensure policy alignment

Procurement Performance & Insight Generation
  • Build and maintain SpendHQ dashboards to track Procurement KPIs and savings performance
  • Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis
  • Track and report on cycle times, compliance rates, and operational efficiency metrics
  • Develop ad hoc analysis to support strategic decision-making

Executive & Category Reporting
  • Prepare monthly Procurement performance decks for leadership review
  • Develop quarterly governance review materials with trend analysis and recommendations
  • Maintain and update RFx templates, category profiles, and sourcing summaries
  • Consolidate cross-functional data into executive-ready presentations

Req-to-PO Operational Ownership & P2P Compliance
  • Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness
  • Monitor and reduce maverick spend through compliance audits and stakeholder education
  • Conduct regular P2P compliance reviews and flag exceptions for resolution
  • Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation

Vendor Qualification & Risk Assessment
  • Conduct vendor qualification reviews including D&B report analysis and financial risk scoring
  • Administer the vendor qualification workflow within ServiceNow
  • Assess supplier risk profiles and maintain the Vendor Classification Matrix
  • Coordinate with stakeholders to gather and validate vendor documentation and references

Coupa SIM & Supplier Onboarding
  • Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM)
  • Administer the supplier portal, ensuring accurate and complete supplier profiles
  • Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates
  • Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries

ServiceNow Ticket Administration & Queue Management
  • Route, triage, and manage Supplier Request Center (SRC) tickets within ServiceNow
  • Monitor SLA adherence and escalate aging tickets per established protocols
  • Produce queue health reports and identify bottlenecks in ticket resolution
  • Maintain accurate ticket categorization and documentation for audit and reporting purposes

Continuous Improvement & Maturity Advancement
  • Identify process bottlenecks and recommend automation or workflow enhancements
  • Support Procurement maturity assessments and roadmap development
  • Contribute to system enhancement testing (Coupa, ServiceNow, SpendHQ)
  • Benchmark internal processes against industry best practices and propose improvements

What do you need to succeed?
  • Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field
  • 2-3 years of experience in Procurement operations, sourcing support, or supply chain analytics
  • Demonstrated experience with procure-to-pay (P2P) processes and purchase order management
  • Proficiency in Procurement systems (Coupa strongly preferred) and ERP platforms
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling)
  • Experience with spend analytics tools and dashboard development
  • Strong written and verbal communication skills with the ability to present to senior stakeholders
  • Proven ability to manage multiple priorities in a fast-paced environment
  • Detail-oriented with a commitment to data accuracy and process integrity
  • Experience with ServiceNow (particularly ITSM or Procurement modules)
  • Familiarity with SpendHQ or comparable spend intelligence platforms
  • Experience with supplier risk assessment methodologies and vendor qualification frameworks
  • Knowledge of D&B reports and financial risk scoring
  • Exposure to Procurement policy development and governance frameworks
  • Experience in entertainment, media, sports, or live events industries
  • Experience developing or improving Procurement operational processes and standard operating procedures.
  • Familiarity with Oracle Fusion ERP.
  • CPSM, CSCP, or other relevant procurement/supply chain certification
  • Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

#LI-Onsite
Pay Range
$65,000-$90,000 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

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