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Queue Manager Jobs in Florida (NOW HIRING)

ManTech

IT Service Desk Queue Manager

Doral, FL · On-site

MANTECH seeks a motivated, career and customer-oriented IT Service Desk Queue Manager to join our team in Doral, FL. Responsibilities include but are not limited to: * Prioritizes, assesses, and ...

Futurewave Systems

Sr. Data Power Admin

Miami, FL

$47.50 - $65.50/hr

Connectivity configuration such MQ Queue Manager objects, WSRR Server objects, etc. are also owned by this position. Responsibilities: * Provide support for DataPower appliances employed within ...

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How much do queue manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for queue manager in Florida is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $15.82 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Florida? For Queue Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Florida look for? The top searched job categories for Queue Manager jobs in Florida are:
What cities in Florida are hiring for Queue Manager jobs? Cities in Florida with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Florida as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 2% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $33,050 per year, or $15.9 per hour.
ServiceNow Queue Manager

ServiceNow Queue Manager

Future Tech Enterprise, Inc.

Fort Lauderdale, FL • On-site, Remote

$26 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech's internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle.
**Please Note** This is NOT a developer role **
The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration.
This is a Fort Lauderdale based on-site position. The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO. (Remote candidates outside of the Fort Lauderdale area will be considered.)
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.
Key Responsibilities
ServiceNow Ticket Management
  • Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support.
  • Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems.
  • Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
  • Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer's ITSM owner, internal IT support, and the Program Manager.
  • Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
  • Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence.
Returns Queue Oversight
  • Oversee the ServiceNow Returns Queue and asset record management tasks.
  • Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity.
  • Cross-reference returned asset data with Future Tech's ERP system and the customer's CMDB (Configuration Management Database).
  • Validate ownership status and warranty coverage before final disposition.
  • Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints.
Inventory Control and Lifecycle Tracking
  • Track device movements throughout the entire lifecycle-from procurement to fulfillment, returns, redeployment, and disposition.
  • Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows.
  • Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards.
Continuous Improvement & Process Feedback
  • Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities.
  • Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms.
  • Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures.
  • Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities.
Qualifications Required:
  • 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).
  • Familiarity with ERP systems and asset tracking/inventory platforms.
  • Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.
  • Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.
  • Experience with SLA monitoring, reporting, and issue escalation protocols.
  • Exceptional attention to detail and process accuracy.
  • Intermediate Excel skills for custom reporting and dashboard creation.
  • Strong communication skills, including stakeholder updates and documentation creation.
  • This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.
Why Join Future Tech
  • Influence the future of a rapidly evolving enterprise technology leader.
  • Collaborate with industry giants and public sector innovators to co-create impactful solutions.
  • Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.
About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-onsite #FutureTechJobs #LI-SG1
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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