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Queue Manager Jobs in Florida (NOW HIRING)

Vacatia

Reservations Agent

Kissimmee, FL · On-site

$14.25 - $17.75/hr

Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. Culture of Growth: Join a people-first environment that values ...

Vacatia

Reservations Agent

Weston, FL

$15.25 - $19/hr

Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. * Culture of Growth: Join a people-first environment that values ...

Vacatia

Reservations Agent

Kissimmee, FL · On-site

$14.25 - $17.75/hr

Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. Culture of Growth: Join a people-first environment that values ...

Vacatia

Reservations Agent

Fort Lauderdale, FL · On-site

$15.25 - $19/hr

Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. * Culture of Growth: Join a people-first environment that values ...

New

Vacatia

Reservations Agent

Fort Lauderdale, FL · On-site

$15.25 - $19/hr

Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. * Culture of Growth: Join a people-first environment that values ...

New

Travers Miran Realty

Customer Support Specialist

Parkland, FL · On-site +1

$17 - $22.75/hr

Own the Queue: Manage and resolve incoming customer and internal agent inquiries via email, live chat, SMS, and video channels (using tools like Intercom, Help Scout, or Zendesk). * Tech Guide: Act ...

Orion180

Program Operations Manager

Melbourne, FL · On-site

Manage the Planview intake queue - ensure new requests are captured, routed to the correct stream, and tracked through the prioritization process. Maintain portfolio-level status visibility for ...

Summit Broadband

Back Office Technician

Orlando, FL · On-site

Support queue management during high volume periods * Participate in after-hours support rotation if applicable _____ Required Qualifications * Associate degree in Information Technology ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for queue manager in Florida is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $15.82 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Florida?

The most popular types of Queue jobs in Florida are:

What are popular job titles related to Queue Manager jobs in Florida?

For Queue Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Florida look for?

The top searched job categories for Queue Manager jobs in Florida are:

What cities in Florida are hiring for Queue Manager jobs?

Cities in Florida with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Florida as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $33,050 per year, or $15.9 per hour.

Reservations Agent

Vacatia

Kissimmee, FL • On-site

$14.25 - $17.75/hr

Full-time

Re-posted 14 days ago

Job description

Join Vacatia and Deliver Exceptional Experiences for Owners & Guests

Location: Kissimmee, FL (Onsite)


Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.

Why You’ll Love Working at Vacatia

Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.

Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.

Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.

Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.

Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.

Your Impact
  • Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
  • Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
  • Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
  • Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
  • Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
  • Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.
What You Bring
  • 1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred.
  • Strong communication, service mindset, and problem-solving abilities.
  • Ability to manage high call volume while maintaining accuracy and professionalism.
  • Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
  • Bilingual English/Spanish strongly preferred.
  • High school diploma preferred.
  • Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.
Join Us

Join us at the start of something big. If you’re ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we’d love to hear from you.