Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Duties to include Queue management for the region/team. * Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
Cashier
Jacksonville, FL · On-site
$10.50 - $14.25/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
Jacksonville, FL · On-site
$10.50 - $14.25/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
$10.50 - $14.25/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
$10.50 - $14.25/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
Jacksonville, FL · On-site
$10.50 - $14.25/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
Jacksonville, FL · On-site
$10.50 - $14.25/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client ...
Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client ...
Desktop Support Manager
Saint Petersburg, FL · On-site
Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client ...
Desktop Support Manager
Saint Petersburg, FL · On-site
Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client ...
Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client ...
Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client ...
After Hours Service Manager
$80K - $105K/yr
Strong understanding of SLA management, queue management, escalation flow, and MSP service operations * Process-oriented with strong attention to detail and consistency Coaching & Team Development
After Hours Service Manager
$80K - $105K/yr
Strong understanding of SLA management, queue management, escalation flow, and MSP service operations * Process-oriented with strong attention to detail and consistency Coaching & Team Development
Regional Supervision Manager
Saint Petersburg, FL · Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Saint Petersburg, FL · Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Lead daily standups, queue management, and escalations; ensure consistent execution and documentation. * Coach collectors through QA feedback loops, call reviews, and performance management.
Lead daily standups, queue management, and escalations; ensure consistent execution and documentation. * Coach collectors through QA feedback loops, call reviews, and performance management.
Regional Supervision Manager
Saint Petersburg, FL · Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Saint Petersburg, FL · Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Lead daily standups, queue management, and escalations; ensure consistent execution and documentation. * Coach collectors through QA feedback loops, call reviews, and performance management.
Lead daily standups, queue management, and escalations; ensure consistent execution and documentation. * Coach collectors through QA feedback loops, call reviews, and performance management.
Monitors & assists with patient transfers including queue management, review of records, collaboration with patient access & clinical team, & responding to request (approval or denial of transfer)
Monitors & assists with patient transfers including queue management, review of records, collaboration with patient access & clinical team, & responding to request (approval or denial of transfer)
Resident Services Manager I
Doral, FL · On-site
$77K/yr
Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...
Resident Services Manager I
Doral, FL · On-site
$77K/yr
Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...
Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...
Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...
Systems Sr. Supervisor
Jacksonville, FL · On-site
Manages the problem resolution queue. * Supervision and management of ad-hoc reports and queries by the Materials Standards coordinator for the various work groups within the Product Division.
Systems Sr. Supervisor
Jacksonville, FL · On-site
Manages the problem resolution queue. * Supervision and management of ad-hoc reports and queries by the Materials Standards coordinator for the various work groups within the Product Division.
Systems Sr. Supervisor
Jacksonville, FL · On-site
Manages the problem resolution queue. * Supervision and management of ad-hoc reports and queries by the Materials Standards coordinator for the various work groups within the Product Division.
Systems Sr. Supervisor
Jacksonville, FL · On-site
Manages the problem resolution queue. * Supervision and management of ad-hoc reports and queries by the Materials Standards coordinator for the various work groups within the Product Division.
Queue Manager information
See Florida salary details
$9.52 - $11.56
6% of jobs
$12.55 is the 25th percentile. Wages below this are outliers.
$11.56 - $13.60
38% of jobs
The median wage is $13.91 / hr.
$13.60 - $15.64
35% of jobs
$15.64 - $17.69
11% of jobs
$17.69 - $19.73
3% of jobs
$19.73 - $21.77
4% of jobs
$21.77 - $23.81
0% of jobs
$23.81 - $25.85
0% of jobs
$25.85 - $27.89
0% of jobs
$27.89 - $29.93
1% of jobs
$29.93 - $31.98
1% of jobs
$9
$15
$31
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Computer Services Manager, Sr. (Eastern Range)
By Light Professional IT Services LLCCape Canaveral, FL
Full-time
Posted 7 days ago
Job description
American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!
By Light Professional IT Services is seeking a Computer Services Manager to join our team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on Air Force networks (NIPR/SIPR).
- Responsible for supervision of Customer Service Representatives and Computer Services Engineers
- Timesheet approver
- Operational ManagerÂ
- Escalation point of contact for the contract structure
- Actively monitor the Service Level agreements to ensure the metrics are met
- Monitor and perform Q/A Functions on tickets and SOPs
- Ensure the completeness and accuracy of tickets
- Be a POC for technical escalation within the team and to tier 3/4 support.
- Weekly and monthly reports as required by management to include status of projects/Operations.
- Duties to include Queue management for the region/team.
- Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU’s, and Very Important Persons (VIPs) as necessary
- Interface for all service requests related to SLD45 Communications environment and mission applications
- Provide Operations & Maintenance (O&M) support of the Delta
- Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization level and SLAs identified by the Government
- Ensure customer satisfaction benchmarks and current metrics are tracked.
- Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication)
- Provide end-user account administration services (add/change/remove)
- Provide deskside support to resolve customer service requests
- Bachelor’s  Degree (and) 4 years of related experience. Without a Bachelor’s/Technical Degree, 8 years of related experience is required
- Meet or exceed DoD 8570.1 requirements as follows:Â Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP
- Experience working in an environment supporting Executive customers with information technology requirements
- Familiarity with Air Force BMC Remedy system
- Familiarity with Air Force CIPS system
- Active DoD Secret Clearance
About By Light Professional IT Services
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
McLean, VA, US
Year founded
2002