Working knowledge of tokenization, 3DS, chargeback management, and fraud rule engines. * Experience in QSR or multi-unit retail, ideally within a franchised model. * Exposure to scenario analysis ...
Working knowledge of tokenization, 3DS, chargeback management, and fraud rule engines. * Experience in QSR or multi-unit retail, ideally within a franchised model. * Exposure to scenario analysis ...
Procurement Analyst
Tampa, FL · On-site
... managing procurement cycles, and ensuring contract compliance with DoD acquisition policies ... This role administers chargeback arrangements, supports budgeting documentation, and ensures cost ...
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Procurement Analyst
Tampa, FL · On-site
... managing procurement cycles, and ensuring contract compliance with DoD acquisition policies ... This role administers chargeback arrangements, supports budgeting documentation, and ensures cost ...
Procurement Manager
Tampa, FL · On-site
... managing chargeback arrangements while maintaining a centralized license and services ledger ... Strong organizational and analytical skills for tracking procurement performance. * Ability to ...
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Procurement Manager
Tampa, FL · On-site
... managing chargeback arrangements while maintaining a centralized license and services ledger ... Strong organizational and analytical skills for tracking procurement performance. * Ability to ...
Procurement Analyst - Mid
Miami, FL · On-site
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Document all chargeback activities in the centralized license and services ledger to support ...
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Procurement Analyst - Mid
Miami, FL · On-site
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Document all chargeback activities in the centralized license and services ledger to support ...
Procurement Analyst - Mid
Doral, FL · On-site
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Document all chargeback activities in the centralized license and services ledger to support ...
Procurement Analyst - Mid
Doral, FL · On-site
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Document all chargeback activities in the centralized license and services ledger to support ...
Procurement Analyst
Doral, FL · On-site
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Administer chargeback arrangements-subject to approval by the Government PM and COR-either within ...
Procurement Analyst
Doral, FL · On-site
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Administer chargeback arrangements-subject to approval by the Government PM and COR-either within ...
Manage chargebacks and outstanding AR claims in coordination with internal departments * Support ... Compile and analyze data on billing volume, payments received, outstanding balances, and cash ...
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Manage chargebacks and outstanding AR claims in coordination with internal departments * Support ... Compile and analyze data on billing volume, payments received, outstanding balances, and cash ...
... manage chargeback processes, and ensure compliance with card network rules (e.g., Visa's TCR, Mastercard's dispute resolution). Fraud Management**: Monitor and analyze transaction patterns using ...
... manage chargeback processes, and ensure compliance with card network rules (e.g., Visa's TCR, Mastercard's dispute resolution). Fraud Management**: Monitor and analyze transaction patterns using ...
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Administer chargeback arrangements-subject to approval by the Government PM and COR-either within ...
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Administer chargeback arrangements-subject to approval by the Government PM and COR-either within ...
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Document all chargeback activities in the centralized license and services ledger to support ...
Track expenditures, manage procurement cycles, and ensure compliance with DoD acquisition ... Document all chargeback activities in the centralized license and services ledger to support ...
Procurement Manager
Doral, FL · On-site
Chargebacks may include but are not limited to: * Data Lake services (e.g., Databricks, Notebooks ... Strong negotiation and financial analysis skills are required to optimize procurement decisions.
Procurement Manager
Doral, FL · On-site
Chargebacks may include but are not limited to: * Data Lake services (e.g., Databricks, Notebooks ... Strong negotiation and financial analysis skills are required to optimize procurement decisions.
Procurement Manager - Mid
Doral, FL · On-site
Document all chargeback activities in the centralized license and services ledger to support ... Must be proficient in contract management, cost analysis, and supply chain logistics. * Strong ...
Procurement Manager - Mid
Doral, FL · On-site
Document all chargeback activities in the centralized license and services ledger to support ... Must be proficient in contract management, cost analysis, and supply chain logistics. * Strong ...
Procurement Manager - Mid
Miami, FL · On-site
Document all chargeback activities in the centralized license and services ledger to support ... Must be proficient in contract management, cost analysis, and supply chain logistics. * Strong ...
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Procurement Manager - Mid
Miami, FL · On-site
Document all chargeback activities in the centralized license and services ledger to support ... Must be proficient in contract management, cost analysis, and supply chain logistics. * Strong ...
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Chargebacks may include but are not limited to: * Data Lake services (e.g., Databricks, Notebooks ...
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Chargebacks may include but are not limited to: * Data Lake services (e.g., Databricks, Notebooks ...
Document all chargeback activities in the centralized license and services ledger to support ... Must be proficient in contract management, cost analysis, and supply chain logistics. * Strong ...
Document all chargeback activities in the centralized license and services ledger to support ... Must be proficient in contract management, cost analysis, and supply chain logistics. * Strong ...
Sr. Collections Analyst
Tampa, FL · On-site
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently * Proven ability to analyze aging reports, investigate deductions/chargebacks ...
Sr. Collections Analyst
Tampa, FL · On-site
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently * Proven ability to analyze aging reports, investigate deductions/chargebacks ...
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently * Proven ability to analyze aging reports, investigate deductions/chargebacks ...
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently * Proven ability to analyze aging reports, investigate deductions/chargebacks ...
Business Analyst Manager
Tampa, FL · On-site
The Vice President, Business Analysis Manager will lead a team of Data Analysis Associates to ... chargebacks/disputes, spend controls). • Experience working in Amazon Web Services cloud ...
Business Analyst Manager
Tampa, FL · On-site
The Vice President, Business Analysis Manager will lead a team of Data Analysis Associates to ... chargebacks/disputes, spend controls). • Experience working in Amazon Web Services cloud ...
Accounting Coordinator
Miami Beach, FL · On-site
$21.50 - $28/hr
From reconciling ledgers and processing commissions to researching chargebacks and supporting ... Financial & Analytical Thinking * Organization & Time Management * Problem Solving * Communication ...
Accounting Coordinator
Miami Beach, FL · On-site
$21.50 - $28/hr
From reconciling ledgers and processing commissions to researching chargebacks and supporting ... Financial & Analytical Thinking * Organization & Time Management * Problem Solving * Communication ...
Credit Analyst
Clearwater, FL · On-site
$21.79/hr
If Credit Analyst sounds like something you would be interested in, and you meet the qualifications ... Research and post credit card and PayPal chargebacks, post NSFs and ACH returns, and manage the ...
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Credit Analyst
Clearwater, FL · On-site
$21.79/hr
If Credit Analyst sounds like something you would be interested in, and you meet the qualifications ... Research and post credit card and PayPal chargebacks, post NSFs and ACH returns, and manage the ...
Manager Chargeback Analyst information
What is the difference between Manager Chargeback Analyst vs Chargeback Analyst?
| Aspect | Manager Chargeback Analyst | Chargeback Analyst |
|---|---|---|
| Responsibilities | Oversees chargeback processes, manages team, develops strategies | Handles chargeback cases, investigates disputes, processes refunds |
| Required Skills | Analytical skills, leadership, industry knowledge | Attention to detail, dispute resolution, data analysis |
| Certifications | Relevant certifications (e.g., CFE, CPA) often preferred | Same certifications may be beneficial but less emphasized |
| Work Environment | Team management, strategic planning, cross-department collaboration | Data analysis, customer interaction, dispute investigation |
The main difference between a Manager Chargeback Analyst and a Chargeback Analyst lies in scope and responsibilities. The manager oversees the entire chargeback process, leads a team, and develops strategies, while the analyst focuses on handling individual cases and dispute resolution. Both roles require analytical skills and industry knowledge, but the manager's role includes leadership and strategic planning.
Contractor
Posted 29 days ago
Job description
Senior Manager, Payments & Fraud
Location: Miami, FL (REMOTE)
12+ Months Contract
Position Summary
Seeking a Senior Manager, Payments & Fraud to serve as the operational and analytical backbone of its payments function across all four iconic brands: Burger King, Popeyes, Tim Hortons, and Firehouse Subs. This role is responsible for day-to-day vendor management, fraud operations, and payment channel performance, acting as the primary liaison with acquirers, networks, processors, and fraud vendors. The Senior Manager will also serve as the first escalation point for franchisee payment issues, while partnering closely with Brand, IT, Digital, and Finance teams to balance operational rigor with analytical insight.
Key Responsibilities
- Oversee daily payments operations across RBI brands: monitor authorization rates, decline codes, settlement, and interchange; triage franchisee escalations and resolve issues with vendor partners.
- Lead fraud operations end-to-end: manage chargeback lifecycle, partner with fraud vendors to optimize rules, track KPIs (chargeback rate, approval rate, fraud loss), and balance fraud prevention with guest experience.
- Manage vendor relationships: prepare QBR materials for 10+ critical partners, track SLAs/deliverables, and escalate issues to the Director.
- Drive execution of payments initiatives: rollout of network tokenization, launch of new payment methods (tap-to-pay, digital wallets, alternative payments), and enablement across stores/regions.
- Own payments analytics and reporting: build dashboards, deliver monthly touchpoints, conduct ad-hoc analyses, and quantify ROI of initiatives.
- Support vendor negotiations: analyze proposals, benchmark terms, build financial models, and prepare materials for leadership.
- Prepare executive-level communications and present updates to cross-functional stakeholders.
Required Qualifications
- Bachelor's degree in Finance, Economics, Business, STEM, or related field.
- 5+ years of relevant experience with a Bachelor's, or 3+ years with an advanced degree (MBA, JD, etc.).
- Proven project management experience across multiple concurrent workstreams.
- Strong quantitative and analytical skills; advanced Excel proficiency required.
- Demonstrated vendor management and negotiation experience.
- Excellent communication skills, with experience presenting to senior leadership.
- Ability to operate independently in a fast-paced, matrixed environment.
Preferred Qualifications
- Background in payments, fraud, merchant acquiring, financial services, or consulting.
- Familiarity with card networks (Visa, Mastercard, Amex, Discover), acquirers, and processors.
- Working knowledge of tokenization, 3DS, chargeback management, and fraud rule engines.
- Experience in QSR or multi-unit retail, ideally within a franchised model.
- Exposure to scenario analysis, investment banking, or consulting.
Key Competencies
- Operational Rigor: Drives resolution and holds vendors accountable.
- Analytical Strength: Translates complex data into actionable recommendations.
- Commercial Mindset: Understands P&L impact and ROI trade-offs.
- Collaboration: Builds strong cross-functional relationships.
- Ownership: Trusted to manage workstreams independently.
- Clear Communication: Adapts messaging for audiences from franchise operators to C-suite executives.
Skills:
payment,fraud