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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

Vacatia

Reservations Agent /Admin - Bilingual

Weston, FL · On-site

$15.25 - $19/hr

Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. * Culture of Growth: Join a people-first environment that values ...

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How much do queue manager jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.
What are popular job titles related to Queue Manager jobs in Boca Raton, FL? For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Boca Raton, FL look for? The top searched job categories for Queue Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Queue Manager jobs? Cities near Boca Raton, FL with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Boca Raton, FL as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,970 per year, or $20.2 per hour.

ServiceNow Queue Manager

Future Tech Enterprise, Inc.

Fort Lauderdale, FL • On-site

$26 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech’s internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle.
**Please Note** This is NOT a developer role **
The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration.
This is a Fort Lauderdale based on-site position. The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. 
Key Responsibilities
ServiceNow Ticket Management
  • Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support.
  • Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems.
  • Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
  • Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager.
  • Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
  • Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence.
Returns Queue Oversight
  • Oversee the ServiceNow Returns Queue and asset record management tasks.
  • Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity.
  • Cross-reference returned asset data with Future Tech’s ERP system and the customer’s CMDB (Configuration Management Database).
  • Validate ownership status and warranty coverage before final disposition.
  • Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints.
Inventory Control and Lifecycle Tracking
  • Track device movements throughout the entire lifecycle—from procurement to fulfillment, returns, redeployment, and disposition.
  • Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows.
  • Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards.
Continuous Improvement & Process Feedback
  • Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities.
  • Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms.
  • Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures.
  • Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities.
Qualifications Required:
  • 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).
  • Familiarity with ERP systems and asset tracking/inventory platforms.
  • Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.
  • Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.
  • Experience with SLA monitoring, reporting, and issue escalation protocols.
  • Exceptional attention to detail and process accuracy.
  • Intermediate Excel skills for custom reporting and dashboard creation.
  • Strong communication skills, including stakeholder updates and documentation creation.
  • This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. 
Why Join Future Tech
  • Influence the future of a rapidly evolving enterprise technology leader.
  • Collaborate with industry giants and public sector innovators to co-create impactful solutions.
  • Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.
About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-onsite #FutureTechJobs #LI-SG1
 

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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