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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

Atento

Subject Matter Expert (INTERNAL ONLY)

Hollywood, FL

$77.20K - $96K/yr

Manage ticket queue/assignment when WF is out of shift. Communicate such reports with TikTok counterpart. Subject Matter Expert per Pillar - (Senior Agents) Master the process and procedures ...

EMS

Senior Credit Representative

Lake Worth, FL · On-site

The representative collaborates with credit manager and supervisor to maintain account accuracy and credit queue releases. Essential Duties/Responsibilities The following duties are typical of those ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

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How much do queue manager jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.
What are popular job titles related to Queue Manager jobs in Boca Raton, FL? For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Boca Raton, FL look for? The top searched job categories for Queue Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Queue Manager jobs? Cities near Boca Raton, FL with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Boca Raton, FL as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,970 per year, or $20.2 per hour.
SkillBridge, Data Center Customer Operations Technician - Trainee

SkillBridge, Data Center Customer Operations Technician - Trainee

Equinix, Inc.

Boca Raton, FL • On-site

Full-time

Posted 26 days ago

Job description

Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations, Critical Facilities. The training will be on the cutting-edge of technology in a digital infrastructure environment supporting an initiative designed to link our nation's warfighters to the best employment opportunities available.
Do you have a background in Electronics, Electrician, or HVAC and skilled Mechanical trades?
This could be your next career move!
In this DoD Skillbridge Program with Equinix, you will:
  • Learn how your military experience translates into a rewarding civilian career
  • Explore a career or industry you might want to pursue upon separation from active duty
  • Earn real-world industry qualifications and certifications
  • Build experience and competency in your trade/ profession with our team
  • Expand your professional network of contacts
  • Gain familiarity with corporate culture

Responsibilities
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Facility / Infrastructure Maintenance
  • Performs moderately difficult preventative and corrective maintenance checks on-site to facility components. You will perform site inspections and monitor the building and Data Center alarms
  • Performs moderately difficult repairs, maintenance, installations, and on-site inspections to facility systems. Supports energy efficiency measures
  • Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues that require judgement in resolving while following standard operating procedures
  • Operates and maintains plumbing, fire suppression, and safety systems
  • Operates critical infrastructures under the supervision of more senior technical staff
  • Normally receives little instruction on daily work, general instructions on newly introduced assignments

Customer Operations Technician
  • Queue Management & Reporting
  • Prioritize and manage service requests to meet deadlines
  • Maintain detailed records and audit reports
  • Installations
  • Rack and stack equipment in data centers
  • Perform fiber terminations using a fusion splicer
  • Set up telecom cabinets, fiber trays, and cage wiring. Troubleshoot fiber and copper circuits
  • Support standard cross-connect work orders
  • Other troubleshooting procedures

Site Administration & Incident Support
  • Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
  • Identifies Single Points of Failure (SPOFs) and makes recommendations
  • Responds to all moderately difficult on-site incidents, including failures, problems and delays
  • Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects
  • Completes routine work requests and circuit installations
  • Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem-solving and repairs to avoid/minimize downtime
  • Makes minor changes to mechanical, electrical, and specialized systems, as directed
  • Carries out infrastructure projects

Collaboration
  • Collaborates with others to resolve moderately difficult facility incidents
  • Effectively collaborates within the department; may mentor team members on general maintenance activities
  • Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
  • May recommend infrastructure projects

Qualifications
  • Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required
  • Technical associates degree, military-technical school, or civilian technical trade school completion
  • Education level: Working on bachelor's degree or relevant experience with 1-4 years in Mechanical Engineering or related field
  • Comprehensive knowledge of critical infrastructure i.e., UPS, generator, BMS, chillers, life safety systems
  • Coursework in HVAC design or heat transfer and thermodynamics
  • Knowledge of HVAC testing and balancing methodologies
  • Knowledge of IT hardware and other data center operations functions
  • Good time management habits, ability to multi-task, to sustain focus on long tasks
  • Ability to communicate thoughts and technical ideas
  • Attitude of taking initiative, enthusiasm, eagerness to learn, teamwork, creativity.
  • Ability to lift 50 lbs
  • The ability to prioritize effectively, balance assigned work and exceptional organization skills required for our constantly evolving environments
  • Strong interpersonal and communication skills essential for team-based work assignments
  • Presentation skills with colleagues and clients of all levels

*Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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