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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

Alteva RCM

Billing Manager

Boca Raton, FL

$100K - $125K/yr

Position Summary   The Billing Manager oversees day-to-day front-end billing operations ... Backlog aging and queue health metrics  * Team productivity against established benchmarks 

Fifth Third

Retail Regional Manager

Delray Beach, FL

... queue's and all dashboards. * Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours. * Manager/HR Function: * Understand the staffing model and utilize ...

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How much do queue manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Boca Raton, FL? For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Boca Raton, FL look for? The top searched job categories for Queue Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Queue Manager jobs? Cities near Boca Raton, FL with the most Queue Manager job openings:
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Business Development Manager - Retail Services (Hybrid*)

Business Development Manager - Retail Services (Hybrid*)

Office Depot

Boca Raton, FL • On-site

$35K/yr

Full-time

Retirement

Posted 7 days ago

Key responsibilities

  • Contact new and existing customers to discover sales opportunities and build ongoing relationships.

  • Generate quotes and lead sales presentations for project sales opportunities using internal systems and prepared materials.

  • Conduct personalized store trainings and collaborate with store teams to identify and qualify leads.

Office Depot rating

5.2

Company rating: 5.2 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

557th of 719 rated retailers

Job description


The Retail Services Business Development Manager is an outside sales role focused on driving net new business revenue and developing service offerings and project sales within a dedicated market. This position targets SMB to mid-market customers, typically with 1 to 250 employees, through direct outreach, relationship development, and leveraging omni-channel opportunities such as store-generated leads and OfficeDepot.com. The BDM is responsible for identifying new prospects, selling and implementing Office Depot services, and driving sales growth across core categories, including print, technology, supplies, and business services.
In addition to closing sales opportunities, the BDM-Services supports the ongoing training and development of store associates to identify and qualify leads, ensuring alignment with market goals. This role also drives traffic into retail stores, strengthens core office supply sales, and collaborates with cross-functional teams to close project sales opportunities. The position is accountable for achieving an annual incremental sales goal as outlined in the Incentive Compensation Plan.
This is a remote position with approximately 20% travel to stores and customers within the assigned district. To be considered, candidates must be located in one of the following areas: Chicago, IL, Tampa, FL, or San Juan, Puerto Rico
Primary Responsibilities:
Sales Generation:
  • Contacting new customers from lead queue entries or existing. customers to discover sales opportunities through ongoing relationship building.
  • Generating quotes for project sales opportunities through price research in internal systems.
  • Leading sales presentations through prepared slides designed around strategic customer solutions.
  • Leveraging cross functional teams to build custom solutions for unique or diverse customer needs (specialized printing, tech)
  • Engage in sales activities outside of the office, including building relationships with decision influencers, decision makers, end users, current buyers, and new prospects within organizations.
  • Network and cold call prospective customers based on customer profiles (volume, size, and service requirements) to arrange meetings and present Office Depot's products and services as tailored business solutions.
  • Proactively create awareness of Office Depot's services and products, ensuring prospective customers are familiarized with offerings regardless of contractual status.

Administrative:
  • Accurately input and maintain customer records in Salesforce to ensure accurate and ongoing outreach.
  • Update records on internal lead queue to maintain consistent communication with store teams.
  • Leverage customer information from Salesforce to create business plans, sales presentations, and support strategic customer solutions.
  • Serve as a peer coach and motivator, fostering collaboration and providing guidance to support sales representatives in achieving their goals.

Growth and Development:
  • Participate in district calls to highlight current program attainment and celebrate recent sales successes.
  • Conduct personalized store trainings to reinforce benefits of BDM role and lead submissions.
  • Collaborate with GMs and store teams on lead identification techniques and submission processes.

Education & Experience:
  • High school diploma or equivalent required; bachelor's preferred in Business, Marketing, Communications, Sales, or related field preferred
  • Minimum 3 years of professional B2B outside sales experience
  • CRM experience preferred (e.g., Salesforce)
  • Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams

Skills & Competencies:
  • Strong, proven sales skills with consistent high performance and results
  • Expertise in professional, consultative selling across both short and long sales cycles
  • Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines
  • Strong public speaking, presentation, objection-handling, and written/verbal communication skills
  • Highly self-motivated, self-directed, and attentive to detail
  • Takes initiative with excellent time and self-management
  • Able to collaborate effectively with peers and management while navigating complex organizations

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.

What Office Depot employees say

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About Office Depot

Sourced by ZipRecruiter

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Industry

Office supplies and stationery stores

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1986

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