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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

Travers Miran Realty

Customer Support Specialist

Parkland, FL · On-site +1

$17 - $22.75/hr

  • PTO

Own the Queue: Manage and resolve incoming customer and internal agent inquiries via email, live chat, SMS, and video channels (using tools like Intercom, Help Scout, or Zendesk). * Tech Guide: Act ...

Patriot Talent Solutions

Salesforce Admin

Oakland Park, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain queue management, routing configurations, and customer service workflows. * Support integrated communications and telephony solutions as applicable. Automation & Process Improvement * Design ...

Hotwire Communications

AI Engineer

Fort Lauderdale, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Async queue management and retry logic for high-volume pipelines * Configure private endpoints and VNet integration for model APIs to keep data off public internet paths * Implement cost allocation ...

Hotwire Communications Ltd

AI Engineer

Fort Lauderdale, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Async queue management and retry logic for high-volume pipelines * Configure private endpoints and VNet integration for model APIs to keep data off public internet paths * Implement cost allocation ...

Hotwire Communications

AI Engineer

Fort Lauderdale, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Async queue management and retry logic for high-volume pipelines * Configure private endpoints and VNet integration for model APIs to keep data off public internet paths * Implement cost allocation ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Boca Raton, FL?

For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Boca Raton, FL look for?

The top searched job categories for Queue Manager jobs in Boca Raton, FL are:

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Cities near Boca Raton, FL with the most Queue Manager job openings:

Queue Manager jobs near you

Customer Support Specialist

Travers Miran Realty

Parkland, FL • On-site, Remote

$17 - $22.75/hr

Full-time

PTO

Posted 5 days ago

Job description

About Us:
Travers Miran Realty is a premier, boutique residential real estate brokerage headquartered in Parkland, Florida. Managed directly by our Principal Broker and Owner, Rick Rapp, we pride ourselves on providing high-touch, elite real estate services across South Florida. We combine localized neighborhood expertise with modern transaction management systems to guide buyers and sellers through seamless property acquisitions.
We are expanding our distributed team and looking for an ambitious, empathetic Remote Customer Support Specialist. If you love solving puzzles, master new software tools instantly, and want to help scale a modern brand, we want to meet you!
You will have full ownership over our inbound communication queues, helping real estate clients and internal agents navigate our digital platform.
Job Summary
Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.
What You'll Do:
  • Own the Queue: Manage and resolve incoming customer and internal agent inquiries via email, live chat, SMS, and video channels (using tools like Intercom, Help Scout, or Zendesk).
  • Tech Guide: Act as a platform expert, guiding clients through setting up accounts, accessing secure digital signing portals (Dotloop/DocuSign), and troubleshooting data forms.
  • CRM Optimization: Maintain a clean, real-time database of client interactions within our core CRM (KvCORE/HubSpot) to ensure internal sales teams have flawless data.
  • User Onboarding: Interface with incoming property buyers and sellers, running quick discovery chats to organize their data profiles and route them to the perfect agent.
  • Build the Knowledge Base: Author helpful internal FAQs, help center articles, and video walkthrough snippets to empower users to self-serve.

Requirements
  • Experienced: 1+ years of customer support, tech support, or client-facing operations experience.
  • Tech-Savvy: You adapt to new software seamlessly. You know your way around modern ticketing tools, CRMs, and Slack/Google Workspace.
  • Good Communication: You possess good written and spoken English. You can explain complex, multi-step contract processes in simple, friendly, and human terms.
  • Independent Operator: You thrive in an asynchronous, remote work environment. You don't need micromanagement to stay organized and hit metrics.

Benefits
:
  • Competitive, Transparent Pay: Stable base salary with clear annual performance-based scaling bonuses.
  • Employee Real Estate Rebates: Buying, selling, or renting a home? Get internal brokerage commission rebates and discounted fees to save thousands on your personal property moves.
  • Sponsored Real Estate Licensing: Want to level up? High-performing team members get full company sponsorship for real estate school tuition, pre-licensing courses, and continuing education.
  • Work From Anywhere: 100% remote freedom with standard, predictable East Coast core collaboration hours.
  • Home Office Stipend: Cash allowance to upgrade your desk setup, monitor, or high-speed internet.
  • Uncapped Growth: Direct path into Customer Success Management or Ops Leadership as our digital footprint expands.
  • Generous PTO: Paid vacation days, holidays, and sick leave to keep you refreshed.
  • Employee Assistance Programs (EAPs) and Supportive team culture.
  • Performance Bonuses.

Apply